General Yellow Pages

Revdex.com:
At this time, I have not been contacted by General Yellow Pages regarding complaint ID ***
Sincerely,
*** ***

At this time, I have been contacted directly by General Yellow Pages regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
They have called us again wanting to know when they are going to get paidWe told them that we owed them nothingWe have also turned them into the Attorney General of New York because we have done our homework & clearly this is a scam
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

November**,
*** ***
Revdex.com of New
York
** *** *** *** ***
*** *** ** ***
***
Your file: *** Account: *** Invoice: ***
Following is the backup to substantiate our collections claim for this account
*** ***, at *** *** *** *** agreed to a 90-Day trial listing promotional offer, and to our terms;
- No charges or obligations during the trial period
- Accounts that are canceled during the trial period are not invoiced
- Past the trial period; A 12-month listing cycle from July of one year, that is billed in July of the next;
- Any request to discontinue to take effect at the end of the ongoing listing cycle;
*** *** *** *** paid for the initial year of service with their Check *** as a result of the progression described above but failed to honor their payment obligations for subsequent years
The contract provisions concerning ‘automatic renewal’ are published under the ‘terms of use’ on www.generalyellowpages.com and the procedures to rescind on authorization, cancel new services or discontinue ongoing services are items and respectively
We sent the advertiser a Request To Discontinue (RTD) form from the very first time they requested it, they filed the complaint on hand in lieu of completing due process
In essence, due process was never completed and the services have not been discontinued, even up to this point
Follow the (or copy and paste in a browser) link *** to view the Advertiser Listing Page
We are working expertly to publicize *** *** *** *** on***, as a result of *** ***’s authorizationWe are resolved to be paid for our work *** *** had agreed to pay
*** *** depicted a scheme in her complaint that does not agree with the facts, as we do not make collection callsOur only communications with the complainant has been where they called upon receiving their monthly statements
She also described her dealing with a different service provider, out of context
generalyellowpages.com
The Business Office

The premise of a contract
results from *** ***’s explicit authorization, as *** of *** *** *** *** *** - West - Los Angeles CA to advertise on our publication and agreeing to our terms and conditions We include the quality control recording and its transcription where *** *** agreed to those terms on 11/**/2014: - To ensure that *** *** was authorized: - Our agent asked at 04:“…as manager, are you authorized to make decisions about the company’s business listings and make purchases? For its online listing?” *** *** assured “Yes” at 04:and asked “But I’m not paying for it now?” - Our agent and *** *** discussed our condition; how to cancel the service during the trial- Our agent explained at 05:“we are going to email you links to view how your listing appears on *** as wellAnd actually, we will call to let you know after we send the email: is that fair enough?” and continued to explain at 05:“the email has a link to cancel during the trial, but I’m going to tell you how right nowOn generalyellowpages.com, click on the “Logon” button, and then “Cancel a trial listing”It takes ten seconds from thereIs it clear how to cancel, if you want to cancel?” *** *** indicated at 05:“Yes, it is” clear how to cancel during the trial- Our agent and *** *** discussed our condition; we bill for our work past the trial period: - Our agent went on to explain at 05:“Today is the 18th of NovemberAfter the trial, it is $on a monthly basis if you continueThat’s a one-year contract that renews at the same rate until you discontinueAnd will you have your accounting department pay for the service after the trial, if you continue?” and, *** *** agreed “I think so, yes” at 06:to pay for the service after the trial- Our agent explained and *** *** accepted our billing convention: - Our agent asked *** *** at 06:“We only bill for the service if you decide not to cancel before the trial ends on the *** of DecemberThat’s easy enough, right?” MsSatryan asked at 06:“So right now, though, there’s no charge for this?” - Our agent answered at 06:“No” and added “Just make sure to cancel if you decide, after discussion, that you don’t want to be billed for this” MsSatryan confirmed it all at 06:“Okay” Before the trial period ended on 12/**/2014, we did the following to afford *** *** every opportunity to cancel: - The Proof Of Delivery (POD) of the 30-Day Trial certificate, registered on our communications server, to have been transmitted on 11/**/at 8:to both *** - The quality control recording and its transcription showing we called *** *** *** *** *** - West - Los Angeles CA on 12/*/where: - Our agent left a message with *** for *** *** stated at 00:as “…on the *** of November… she set up a 30-day trial listing on *** that ends on December ***… we sent an email to *** and we just wanted to make sure that she received itAnd if she didn’t receive it, we would like her to call us at toll-free ###-###-####, only if she didn’t receive itAnd you could also let her know that there’s an easy link to cancel during the 30-day trial period, at *** *** *** accepted our terms, as shown above in the transcripts of the conversations with our office and we exercised due diligence by sending *** ***; links to cancel during the trail and a reminder before the trial period ended either as a fax, email, call or any combination thereof Follow the (or copy and paste in a browser) link *** to view the Advertiser Listing PageAbout the complainant’s statement of the problem There are no arguments warranting an address in the complainant’s statement of the problem The entire email conveyed the complainant’s depiction that he was instructed that we would send him a copy of the Case File included with this response as soon as it was completedThe complainant got impatient and formulated this complainant on the stated basis “Its been a month since I haven’t get any copy of the conversation” The complainant also alleges “its seems very shady business and I have read so much about them over the internet how they are scamming little business” As you can see by the evidence we are providing, the progression leading to the debt does not agree with the complainant’s accusations The Business Office

Revdex.com File No: *** | Account Reference: *** - We have reviewed the complainant's response to our letter addressing their complaint;
The initial complaint and outcome Their initial complaint alleged “This is a service that… we did not approve nor receive any advertising forThis is a yellow pages scam” In our letter addressing the complainant’ accusations and insults, we provided concise information establishing a long standing advertising relationship and the links proving that we are providing advertising services The rebuttal and response The complainant’s account of the events is inconsistent with that which I have verified to formulate this response; The complainant called after receiving a collection notice, and our agent streamed *** ***’ explicit authorization to automatically renew the advertising service Ignoring that evidence, the complainant stated that they had paid the previous invoices in protest and requested to discontinueThe complainant could not substantiate any communication when it was alleged to discontinue by referencing specific communications Our agent sought to be progressive and explained that when we receive a request to discontinue, that we send a form to that end The complainant agreed to that convention to terminate the services, the form was subsequently sent after the delays for sending the formThe complainant makes a point in her rebuttal that our agent did not send the form at the complainant’s beck and call There’s a due process to bring an end to the services, and we have afforded the complainant with the means to do so The complainant embarked on a defamation campaign instead of following due process to bring the services to an end The motives and intent attributed to the complainant’s actions are associated with having initiated a campaign of defamation against our firm, these actions can be damaging in ways that can result in loss of profits, industry goodwill, defamation and any other tangible or intangible consequences resulting from consequences deemed as a direct, indirect, consequential, special or exemplary to the actions undertaken by the complainant The complainant referenced generic links and publications about advisories then writes “these articles and sites are substantiated by the Revdex.com itself and Attorney generals from a number of sites” Alleging that these institutions support the claims and representations made by the complainant against generalyellowpages.com Without limitations, generalyellowpages.com reserves the right to petition the entities referenced by the complainant as siding and supporting the complainant’s endeavor of defamation of generalyellowpages.com to take independent action against the complainant to hold accountability for making representations on their behalf The Business Office

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID ***. As a member of the Revdex.com, thank you for your assistance in this matter. Ethics in business
is dramatically important to us all.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by gereralyellowpages.com regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID ***.Ironically!since we have filed complaints with you and other agencies, we have not heard from the General Yellow Pages.I have your
information, and if we do hear from them I will let you know immediately!Thank you for all of your help!!!Sincerely,*** ***

The premise of a contract results from *** *** explicit authorization, as Owner
of *** *** *** - *** * *** * *** ** to advertise on our publication and agreeing to our terms and conditions.We include the quality control recording and its transcription where *** *** agreed to those terms on 3/*/2015:*** *** *** *** *** *** *** ** *** *** *** ** ***
* *** *** *** ** *** *** ** * *** *** *** ** *** *** *** *** ** *** *** ** *** *** ** *** ** *** *** * *** ** * *** ***
*** *** *** ** *** *** ** * *** *** * *** *** ***
* *** *** *** ** *** *** *** ** *** ** *** *** *** *** ** ** *** *** *** *** *** ** ** ***
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*** *** *** ** *** *** *** *** ** *** *** *** ***
*Before the trial period ended on 4/*/2015, we did the following to afford *** *** every opportunity to cancel:- The Proof Of Delivery (POD) of the 30-Day Trial certificate, registered on our communications server, to have been transmitted on 03/**/at 1:to ***- The quality control recording and its transcription showing we called *** *** *** - *** * *** * *** ** on 03/**/where:- Our agent left a voicemail message for *** *** stated at 00:as “we spoke with you on March ***, and we set up the 30-day trial listing on the generalyellowpages.com that ends on April ***Now, we wanted to know if you received the email; now, we sent the email to ***...call us at ###-###-####, only if you did not receive the emailI also wanted to make sure that you understand that the invoice for the service is only due if you keep the service after the trialThere is also an easy link to cancel at generalyellowpages.com/login.php, and that link is also in the email”Evidence of *** *** acceptance of our terms is provided; we exercised due diligence by sending *** *** links to cancel during the trail, and a reminder before the trial period ended either as a fax, email, call or any combination thereof.Follow the (or copy and paste in a browser) link *** to view the Advertiser Listing Page.About the customer’s statement of the problem“generalyellowpages.com has billed me for a service I did not authorize…”“They played back a recording of a voice saying it was mine agreeing to this serviceI told them I never agreed to this service and that I would not pay for this scam”Whatever her motivations are, *** *** suggests that the person who provided the recorded authorization was not her but did not explicitly write that.We are not the ones attempting to take advantage of *** *** or attempting to present information.The Business Office

Revdex.com:At this time, my complaint, ID *** regarding General Yellow Pages has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Attached; is the Case File we submitted our collection attorneys as the progression to substantiate our collections claim with the mandate to obtain a judgment for payment:
class="" "margin: 0in 0in 0.0001pt 0.5in;">- [redacted] accepted our terms to advertise on the generalyellowpages.com- We sent [redacted] links to cancel during the trail and a reminder before the trial period ended either as a fax, email, call or any combination thereof The premise of a contract is predicated on the meeting of minds with [redacted], [redacted] of [redacted]c on 3/**/2013, who represented being authorized to: - Advertise on the generalyellowpages.com for a 30-Day trial- Pay for the services after the trial period Any informed and impartial authority would recognize that [redacted] bound [redacted]c to the agreementWe upheld our engagement and are seeking for [redacted]c to uphold theirs The debt was reported to our collection firm and is being reported to the major credit bureaus; [redacted] until the debt is satisfied As of this day; your balance is $for the cycle from March, ** to March, ** And $for the cycle from; March, ** 2014, to March, ** As of today; the total account balance as of this date is $and accrues 2% interests, compounded monthly (24% annually) in late charges You can either resolve this matter now by paying the account balance or at the point in time that our collection measures, makes that outcome unavoidable The Business Office

This email is further to a call on this day from [redacted] inquiring about the response to the Revdex.com complaint in reference;
"">The complainant has affected a payment by way of check number [redacted] that was posted on this day, towards the account what was disputed I expect this is to signify that the difference was resolved The Business Office

November**,
[redacted]
"">Revdex.com of
New York
[redacted]
Your
file:[redacted] Account: [redacted] Invoice: [redacted]
Following
is the backup to substantiate our collections claim for this account
[redacted], at [redacted] agreed to a 90-Day trial listing promotional offer, and to our terms;
- No charges or obligations during the trial period
- Accounts that are canceled during the trial period are not invoiced
- Past the trial period; A 12-month listing cycle from March of one year,
that is billed in March of the next;
- Any request to discontinue to take effect at the end of the ongoing
listing cycle;
Our quality control guidelines for this promotion
were to contact the advertiser prior to sending the invoice for the services
rendered
We include a quality control recording [redacted] completed on March**, 2010; consisting of a promise to pay for the services
rendered as a result of the progression described above
The attached transcription of the quality control shows;
- Our agent and [redacted] discussed payment for the listing service:
"The invoice you will receive is from March, last year – – to
this yearThe amount is $599.95, and you will pay the bill when you receive
it, sir?" at [redacted] and,
[redacted] assured:
"[redacted]" at [redacted], to pay for the charges incurred as a result of
the progression described above
Follow the (or copy and paste in a browser)
link [redacted] to view the Advertiser Listing Page
We have worked expertly to publicize [redacted] on[redacted], as a
result of [redacted]'s authorization
We are resolved to be paid for our work [redacted] had agreed to pay
generalyellowpages.com
The Business Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[General Yellow Pages has not satisfactorily provided evidence that [redacted] New Orleans agreed to purchase any ads or services ads from their company.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This email is in regards to the consumer complaint in reference. About the Consumer’s Statement of the Problem 0in;"> “We were listed… we were given an amount and this was paid in full… from the date the check was sent and posted”
We attach the actual payment we received from the customer along with the statement they paid. Notice the envelope containing their payment is postmarked in September and the statement they included in the envelope is dated IN July. We removed the actual check from the file we are submitting for their privacy. The customer formulated the complaint in bad faith describing having paid a current statement and being billed undisclosed charges. The actual evidence shows that the customer paid an old statement that did not reflect the actual amount owed at the time they issued the payment. The customer spoke with Agents and Managers and in as much as they did not agree with her, she dismissed them and she was eventually advised to write this office. The Business Office.

November **, 2014
 
[redacted]
[redacted]
[redacted]
[redacted]...

[redacted]
[redacted]
 
Your file:[redacted]                      Account: [redacted]                     Invoice: [redacted]
 
Following is the backup to substantiate our collections claim for this account.
 
[redacted], at [redacted] Transportation Inc agreed to a 90-Day trial listing promotional offer, and to our terms;
-       No charges or obligations during the trial period.
-       Accounts that are canceled during the trial period are not invoiced.
-       Past the trial period; A 12-month listing cycle from October of one year, that is billed in October of the next;
-       Any request to discontinue to take effect at the end of the ongoing listing cycle;
 
Our quality control guidelines for this promotion were to contact the advertiser prior to sending the invoice for the services rendered.
 
We include a quality control recording [redacted] completed on October **, 2011; consisting of a promise to pay for the services rendered as a result of the progression described above.
 
The attached transcription of the quality control shows;
-       Our agent asked [redacted] at 01:22.2 “you are authorized in making decisions, as well to approve payment on the invoice?” and [redacted] assured “Well – yes, I am authorized” at 01:28.1.
-       Our agent and [redacted] discussed payment for “The current invoice outstanding is for service rendered from October 2010 until this year; it’s in the amount of $599.95. Are you the person that will pay the invoice once you receive it?” at 01:42.5 and,
[redacted] assured “We’ll research that to see if it’s owed. We don’t typically authorize anything for an online listing. That’s not the type of industry we’re in, where it would be beneficial” at 01:54.1 to pay for the charges incurred as a result of the progression described above.
-       Our agent asked again [redacted] at 02:04.8 “I just need to verify that you will pass that invoice on to the right person and it will be paid” and [redacted] assured “Well, yes: it’ll go to our research department, yes” at 02:30.7.
 
Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page.
We have worked expertly to publicize [redacted] Transportation Inc on [redacted], as a result of the progression described above.
 
Since [redacted] was not the person who initially initiated the listing service, we will not hold her to account for payment of the services. Subsequently, we hereby free [redacted] Transportation Inc from any obligation to perform on the debt.
 
[redacted]
 
The Business Office.

The timeline explaining the balance outstanding As of this day; the account balance for the first advertising year is $0.00 for the cycle from March, **...

2011 to March, ** 2012 since we received: -       $599.95 by way of Check [redacted] on April **, 2012, -       $12.72 by way of Check [redacted] on July **, 2012,  $0.00 is outstanding for the cycle from March, ** 2012, to March, ** 2013. Since we posted a payment of: -       $662.40 by way of Check [redacted] on August **, 2013. $0.00 is owed for the listing period from March, ** 2013 to March, ** 2014. After we posted a payment of: -       $689.16 by way of Check [redacted] on October **, 2014. $611.95 is owed for the listing period from March **, 2014 to March **, 2015. The current listing cycle is from March, ** 2015 to be billed $599.95 on March, ** 2016. The premise of automatic renewal Our terms were explicitly authorized by [redacted], president owner of [redacted]. The contract provisions concerning ‘automatic renewal’ are published under the ‘terms of use’ on www.generalyellowpages.com and the procedures to rescind on authorization, cancel new services or discontinue ongoing services are items 12 and 13 respectively. In essence, due process was never completed and the services have not been discontinued, even up to this point. To discontinue the service going forward The necessary Request To Discontinue (RTD) form is attached; obligatorily, it has to be completed, signed and returned. Hence we will recode your account so it does not renew at the end of the ongoing cycle. The publication Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page. About the complainant’s statement of the problem We enjoyed a normal vendor business relationship while [redacted] managed the advertising service for this advertiser. Re received a call about the service from [redacted], Office manager and we provided all necessary background information including the invoice and payment history detailed above, [redacted] claimed the services were canceled and would not pay. Our agent asked [redacted] in return for any information to validate that they had discontinued this service, but [redacted] became abusive towards our agents and filed this complaint instead. [redacted] just saw to write what she thought was necessary to be incendiary, she wrote in her complaint “this is a yellow pages scam” but failed to provide any substance to her actionable accusations. [redacted] even wrote “this is a service that… we did not approve nor received any advertising for” in her endeavor, and that is in spite of having been streamed [redacted]’ authorization or the link above to the publication for this advertiser. The Business Office.

[redacted], [redacted] at...

[redacted] agreed to a 90-Day trial listing promotional offer, and to our terms; -       No charges or obligations during the trial period. -       Accounts that are canceled during the trial period are not invoiced. -       Past the trial period; A 12-month listing cycle from June [redacted] 2011 of one year, that is billed in June [redacted] 2012 of the next;   We include the quality control recording to show Ms. Holiday accepted those terms: -       To ensure that [redacted] was authorized: -       Our agent asked at 01:11.6 “So you are authorized, then, to make the decision to list the business and to make purchases, correct?” [redacted] assured at 01:19.4 “Yes” -       Our agent and [redacted] discussed payment of the balance outstanding: -       Our agent then asked at 01:20.0 “the current invoice outstanding is for the service rendered from July 2011 to June 2012; that’s in the amount of $599.95. And are you the person that will pay the invoice when you receive it, [redacted]?” [redacted] assured “Correct” at 01:34.0. -       To ensure that our billing convention is compliant, our agent asked: -       Our agent asked at 01:34.7 “And do you want to use a purchase order number or do I just send the invoice to your attention as an authorized purchaser?” [redacted] instructed at 01:41.5 “Yeah: you just send it to my attention”   The publication   Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page. About the complainant’s statement of the problem   “…company… trying to collect for advertising…” “,,,advertising was not authorized…”   Evidence is provided in this response that [redacted] entered a service agreement and explicitly authorized payment.   The Business Office.

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].
We have not heard from the...

business. Thanks so much for your help with this matter. We appreciate your efforts.
[redacted]
[redacted]
 
Sincerely,[redacted]

In response to the Revdex.com inquiry...

on hand, [redacted]’s explicit authorization for the services is documented below: -       Our agent ensured that [redacted] was authorized: -       Our agent asked at 02:00.0 “So as the owner, you are authorized to make decisions about the company’s business listings and purchases, right?” [redacted] assured “Yes” at 02:07.7. -       Our agent and [redacted] discussed our condition; how to cancel the service during the trial. -       Our agent explained at 02:08.4 “Today is the [redacted] of April 2014, so I’m going to be faxing you a link to review your listing on the [redacted] within 24 hours… After I send you the fax, I’m going to be calling you to make sure that you’ve received it, because there is a link to cancel during the trial. Is that fair enough?” [redacted] agreed at 02:35.4 “Yeah” to the convention how to cancel during the trial and asked “when you call about the fax, call [redacted]. That’s where the fax machine is” -       Our agent and [redacted] discussed our condition; we bill for our work past the trial period: -       Our agent asked at 02:50.8 “If you… keep the listing past the trial, you would get a preferred rate of about $60 per month for a 12-month cycle, that renews every year and that same rate stays in effect until you discontinue. If you decided that you wanted to keep the listing, would you have your accounting department pay for the service?” and, [redacted] agreed “Yes” at 03:11.0 to pay for the service after the trial. -       To ensure that our billing convention complies with their accounting: -       Our agent asked [redacted] at 03:12.0 “Okay. Do you usually use purchase order numbers, or would you like to wait for that?” Mr. Rader instructed at 03:17.4 “We’ll wait” having agreed to the term that the service defaults to a 1-Year contract after the trial.   The events that affected this offer were as follows: -       The Proof Of Delivery (POD) of the 30-Day Trial certificate, registered on our communications server, to have been transmitted on 05/**/2014 to [redacted] -       The quality control recording and its transcription showing we called [redacted] on 5/**/2014 where: -       Our agent left a voicemail for [redacted] stated at 00:21.7 “On the [redacted] of April, 2014, [redacted] took a 30-day trial advertisement with us, and I just was supposed to call him back to notify him that it has been sent. Okay, his listing” and continued at 00:48.5 “And if he would like he can give me a call back at ###-###-####… only if he did not receive it. So if he did receive it, then there is no need to call”   [redacted] accepted our terms, as shown above in the transcripts of the conversations with our office.   We exercised due diligence by sending [redacted]; links to cancel during the trail and a reminder before the trial period ended either as a fax, email, call or any combination thereof.   About [redacted]s Statement of the Problem   Stated as “…company’s tactics are fraudulent… unauthorized charge for services… we did not… agree to”   The documentation of the progression leading to the debt provided above does not agree with what is described in the complaint.   The Business Office.