General Construction Gansevoort NY Handyman Services Jeffery Crosse

Dear [redacted] .We did perform goodwill warranty work to [redacted] ***'s GMC [redacted] vanWhile lifting the vehicle it shifted on the rear lift arms causing damage to his vanNormally the technician can lift a van like his because the curb weight is lbs and the lift capacity is The GVWR (the max weight that the vehicle can safely carry) is lbsThe customer did not notify the service advisor, technician or manager of any excessive weight in the vehicleThe technician felt he could safely lift the vehicle.The incident was immediately reported to the customer and we agreed to repair the van for him at no charge to the customerOur body shop estimated the repairs at $We also notified our insurance company.We did not charge [redacted] for his portion of the goodwill brake repair.Respectfully,Jeffrey BGeneral Manager

April 10, [redacted] did not want to deal with our business insuranceHe went to his insurance company and had them contact our insurance companyOur insurance company paid the estimate given to them by [redacted] ***'s insurance [redacted] ***'s insurance company reimbursed [redacted] ***The estimate has been paid for the full amount [redacted] ***'s insurance company asked for.Since [redacted] has been paid in full for the repairs to his vehicle, we consider this case closedWe have fulfilled our responsibility in this situation.Sincerely,Earl B.President

August 24, 2017Dear [redacted] ,I am writing in response to the letter you sent concerning case # [redacted] , a complaint you received about work done at our shop on a [redacted] The customer was informed prior to any repairs of the parts and labor that would be needed to repair said ***She was called and signed a work order, and she also signed a completed repair order all of the repairs were completedShe had no issues with the repairs or prices at that timeShe picked up her car on June 9, 2017.Sincerely,Steve HBody Shop Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I did not accept the insurance payment for the repair of my van - no check was cashed! Let there be no mistake, the mishap with my van is truly a case of neglect on the part of Berger Family dealership not an accident as statedBerger's service manager, MrR***, admitted his mechanic used a lb lift to pick up a vehicle with an GVW weight classification! This was not an accident but inappropriate training by the dealershipMrR*** stated the rotors on my van were warped due to the amount of weight the van was carrying , which was beyond the limits of lb that the lift they placed it on is able to supportThe van was originally purchased from Berger Family dealership where I also had plumbing shelving installed by them as welAl work done to the van as been done through them which they keep records on, so they therefore knew how much weight the van wasI am seeking replacement of this vehicle plus lost work time due to the mishapI will except a vehicle that was found by a Berger salesman, MrK***, on the internet or one of my choice
Regards,
*** *

Dear *** ***.We did perform goodwill warranty work to *** ***'s GMC *** vanWhile lifting the vehicle it shifted on the rear lift arms causing damage to his vanNormally the technician can lift a van like his because the curb weight is lbs and the lift capacity is The GVWR
(the max weight that the vehicle can safely carry) is lbsThe customer did not notify the service advisor, technician or manager of any excessive weight in the vehicleThe technician felt he could safely lift the vehicle.The incident was immediately reported to the customer and we agreed to repair the van for him at no charge to the customerOur body shop estimated the repairs at $We also notified our insurance company.We did not charge *** *** for his portion of the goodwill brake repair.Respectfully,Jeffrey BGeneral Manager

April 10, 2017[redacted] did not want to deal with our business insurance. He went to his insurance company and had them contact our insurance company. Our insurance company paid the estimate given to them by [redacted]'s insurance. [redacted]'s insurance company reimbursed [redacted]. The estimate has been paid for the full amount [redacted]'s insurance company asked for.Since [redacted] has been paid in full for the repairs to his vehicle, we consider this case closed. We have fulfilled our responsibility in this situation.Sincerely,Earl B.President

August 24, 2017Dear [redacted],I am writing in response to the letter you sent concerning case #[redacted], a complaint you received about work done at our shop on a 1996 [redacted]. The customer was informed prior to any repairs of the parts and labor that would be needed to repair said [redacted]. She...

was called and signed a work order, and she also signed a completed repair order all of the repairs were completed. She had no issues with the repairs or prices at that time. She picked up her car on June 9, 2017.Sincerely,Steve H. Body Shop Manager