General Concrete

Exposed aggregate patio poured in July 2012, and immediately began to show signs of degrading and has continued to degrade in the same manner.Upon contact with the contractor.....he agreed that it should not be doing that.....but now 2 years later I am still waiting for him to do something about it. He has said the only way to fix this is to remove and replace it.I have tried to be patient in an effort to allow him to fix the issue, but nothing has been done.Product_Or_Service: patio pouredDesired SettlementI will require either repair or replacement of the patio. If he is unable to do so, then total refund.Business Response [redacted] We poured a patio in exposed aggregate. After the first winter I was advised by complaintant that she had issues. I went and looked and advised her that it looked as though she had some shale pops and therefore an area for moisture to accumulate and create some breakdown with the freeze thaw cycle that we live in in canada. I told her I would advise [redacted] of [redacted] who where the suppliers not us, that she had some issues. He was to have a look and get back to me. He never got back to me so I mentioned it to him in the early year of 2014 and he said it was two yrs old what should we do .. I said it was brought to his attention the following spring. He couldnt remember. Anyway I tried to get a hold of the father and owner of [redacted] and couldnt arrange times. I have a meeting tomorrow monday with another owner and will advise when I can. [redacted] owner applying de icers, bad concrete , dogs urinating on areas and causing freeze thaws.. lots to take in to consideration [redacted] I will advise when I have heard back from the suppliers who in this case are probably at fault with bad material.[redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The response from the business was accurate to my knowledge in the manner that apparently he has spoke to his suppliers and they have not made any effort to access the situation. The contractor contacted me by phone at the end of September, after receiving this complaint and informed me that he and the supplier would come and have a look and access the situation. I was given a time frame of within this past 2 weeks. He was to be in contact with me after they had looked at the patio. I also was told no matter what was decided that nothing would be done till next spring due to the lateness of the season. Yet, once again there has been no follow through. No one has contacted me, nor do I believe they have even looked at it. This has been an ongoing problem. I recognize that it is the supplier that may not be the willing party....but here I wait. During this last 2 years I have questioned the cause of deterioration and from my understanding it was not the process of installation, but likely the materials either concrete or rock.Never the less the contractor choose the materials and the supplier and so I think he is responsible to resolve the issue. There has been no progress made to resolve this problem. [redacted]I need to state clearly that the other issues noted in the response from the business - of something I may have done to have caused the problem is untrue! I have never used ice melt on the concrete, nor do I allow any animals to urinate on it. I have sealed the concrete pad this year to avoid more deterioration. [redacted]