Good Afternoon, Generac has been in contact with the customer directly and have come to an amicable solution for him to obtain the requested informationIf the customer has any further questions or concerns we are happy to address them at that time.Thank you,Generac Power Systems
Good Afternoon, Generac has reached out to this consumer directly to explain that the issue he has experienced is not a warrantable issueIt is explained in the consumers warranty statement that failure due to rodent or insect infestation is not a manufacturing defect and therefore not covered under warrantyThank you,Generac Power Systems
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do wish that they would generate a recall to all Generac owners that have the same CPU as does mine so that they do not have the same problem as I did Regards, [redacted]
Good Morning,Generac has reviewed the details of this customers case thoroughly and we have decided to make a goodwill customer concession towards the repair that needs to be completed on his productGenerac has been in contact with the customer regarding this decision, if he has further concerns regarding this matter he can certainly contact us Thank you,Generac Power Systems
Good Afternoon, Under the terms of the applicable warranty, the unit was covered by warranty for two years from the date of saleThis would make the generator several years outside of warrantyFurthermore, Generac does not have records of ever being contacted by the customer regarding an issue while in the warranty timeframeThere are no facts showing that this generator was defective in material or design at the time it left Generac's controlThere have been several discussions regarding this customers request, and this time Generac is unable to participate in an out of warranty concessionThank you,Generac Power Systems
Hello,Generac has been in contact with the consumerThe consumer has advised us that he is not looking for a refund, however wanted to have his unit repairedWe have shown him how and where to find a servicing dealer in his areaRegards,Generac Power Systems
Good Afternoon, Generac has reviewed the history on this unit as well as the warranty periodOur customer support department has advised that Mr [redacted] reach out to an independent dealer for a diagnosis on the unit, as he had indicated what he thought to be the concern Customer support had advised that in order to escalate his request, we would need to have a confirmed diagnosisMr [redacted] has not been back in contact with Generac Power Systems, Incsince the independent dealer was on site.A resolution specialist will be reaching out to Mr [redacted] to discuss his situation in attempt to gather further details regarding the issue with his productThank you,Generac Power Systems
Good Afternoon, Thank you for your patience while Generac reviewed your concernsWe have attached the warranty statement that is provided with the XT8000EIt is outlined in this statement that the warranty is applicable up to hours of useIf the generator does in fact have over this amount of hours, then Generac would respectfully decline warranty coverage as outlined in the attached statement.Thank you,Generac Power Systems
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Generac has resolved my issue and I'm satisfied.Thank you
Good Afternoon, We have been in contact with the end user and the independent dealer, and have obtained the documentation that we requested when the original warranty claim was filedThe independent dealer has been issued warranty payment from Generac Power Systems, Incand will be reimbursing the end user Thank you,Generac Power Systems
Good Afternoon, We do apologize that the customer experienced issues with the control board on his generatorGenerac does not have the expectation that the generator will continue to require control board replacements every few monthsGenerac determined that the last control board replacement was simply a control board that had been bad right out of the box, and there was not any other underlying issue with the generator causing this to happenShould the customer have any further questions or concerns he may call Generac and reference case number 5005421.Thank you,Generac Power Systems
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below THEIR GUY WAS HERE FOR OVER AN HOUR TRING TO FIND SOMETHING WRONG WITH OUR HOME SO THEY COULD NOT TAKE THE BLAME FOR A DEFECTIVE GENERATOR MY HUSBAND MEASURED THE OUTPUT UNDER LOAD AT WAY OVER WHAT IT SHOULD HAVE BEENVOLTS IT SHOULD HAVE BEEN My husband would not let him put it under load because we spent nearly $repairing everything tHat burned out when we plugged in their generator The COLEMAN generator we had at least years was hooked up exactly the same, and our home was exactly the same and nothing burned out Within a half hour of plugging in their generator it started a fire, burned out a furnace, put t he computer power pack into smoke Our store on the property and our barn had nothing burned out because it was not hooked to the generator It also has a furnace and computer THEY CAN SAY WHAT THEY WANT, BUT THEIR GENERATOR WAS DEFECTIVE AND BURNED OUT 2000$ WORTH OF ITEMS IN OUR HOME BY THE TIME WE PUT BAD REVIEWS EVERYWHERE, AND COMPLAIN TO THE Revdex.com, AND ATTORNEY GENERAL, AND PEOPLE READ OUR COMPLAINTS, HOPEFULLY THEY WILL LOSE MUCH MORE BUSINESS THAN THEY WOULD HAVE HAD TO PAY US FOR OUR DAMAGES IN OUR HOME MY HUSBAND WAS A HUGE DEWALT PURCHASER AND MY SON IS ALSO WE WILL NEVER BUY A NEVER DEWALT OR GENERAC PRODUCT AGAIN WE HAVE ALSO TAKEN OUR BUSINESS TO LOWES, AND NOT HOME DEPOT THERE IS ALOT OF COMPETITION IN OUR WORLD NOW, CJUSTOMER SERVICE IS WHERE IT IS AT HOME DEPOT AND GENERAC DO NOT CARE ABOUT THEIR CUSTOMERS OR STANDING BEHIND THEIR PRODUCTS WE ARE NOT DONE Regards, [redacted]
Good Afternoon, Generac has been informed that this generator was installed sometime in 2011, based upon this information the customer would be over years outside of the warranty timeframeGenerac does not have any records of this customer experiencing issues while in warrantyTo clarify, Generac does not have any recalls on this customers productFor these reasons, Generac is unable to participate in any out of warranty concessionsThank you,Generac Power Systems
Good Afternoon,We have explained to the end user, that the part that the independent dealer is attempting to purchase for his generator, does not exist in that modelWe have explained this multiple times via phone and email (attaching the exploded views of the unit to the dealer as well)We have made calls on behalf of MrThompson to find an independent dealer in his area that would be better suited to assist himWe have emailed this information to the end userThank you,Generac Power Systems
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution although not complete is satisfactory to me Given the track history of this particular generator and the problems I have had I would like a little more assurance that they will stand behind the machine as a whole rather than just the parts installed for the period of warranty The last part that failed lacked three days of being out of warranty before it malfunctioned Regards, [redacted] ***
Good Afternoon, Generac cannot dictate the pricing a dealer charges a customer for services, we also cannot control their response time on a service callAs stated in a previous response, our dealer base are all independent companies and Generac cannot control their business practicesWe have certainly documented the case and customer concerns in out internal systemShould the customer wish to discuss this further, he may certainly reach out to the resolution specialist assigned to his caseThank you,Generac Power Systems
Generac never said Laurelton Electric was independent of all influence from them Generac never said Laurelton Electric was not their installerGenerac contacted Laurelton Electric about my request for their installer Generac never provided any other installer even after I complained Laurelton Electric contacted me at the request of Generac
Good Afternoon, According to our records, the customer did not meet the qualifications of the extended warranty promotionWe have attached the flyer that indicates the requirements to be eligibleShould we receive information indicating the customer does meet the requirements we remain happy to reconsider our positionThank you,Generac Power Systems
Generac Power Systems has contacted Mr [redacted] and have discovered that the product in question is not a Generac Power Systems piece of equipment and we have provided him with the contact number for the appropriate manufacturer.Regards,Generac Power Systems
Good Afternoon, Generac has been in contact with the customer directly and have come to an amicable solution for him to obtain the requested informationIf the customer has any further questions or concerns we are happy to address them at that time.Thank you,Generac Power Systems
Good Afternoon, Generac has reached out to this consumer directly to explain that the issue he has experienced is not a warrantable issueIt is explained in the consumers warranty statement that failure due to rodent or insect infestation is not a manufacturing defect and therefore not covered under warrantyThank you,Generac Power Systems
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do wish that they would generate a recall to all Generac owners that have the same CPU as does mine so that they do not have the same problem as I did Regards, [redacted]
Good Morning,Generac has reviewed the details of this customers case thoroughly and we have decided to make a goodwill customer concession towards the repair that needs to be completed on his productGenerac has been in contact with the customer regarding this decision, if he has further concerns regarding this matter he can certainly contact us Thank you,Generac Power Systems
Good Afternoon, Under the terms of the applicable warranty, the unit was covered by warranty for two years from the date of saleThis would make the generator several years outside of warrantyFurthermore, Generac does not have records of ever being contacted by the customer regarding an issue while in the warranty timeframeThere are no facts showing that this generator was defective in material or design at the time it left Generac's controlThere have been several discussions regarding this customers request, and this time Generac is unable to participate in an out of warranty concessionThank you,Generac Power Systems
Hello,Generac has been in contact with the consumerThe consumer has advised us that he is not looking for a refund, however wanted to have his unit repairedWe have shown him how and where to find a servicing dealer in his areaRegards,Generac Power Systems
Good Afternoon, Generac has reviewed the history on this unit as well as the warranty periodOur customer support department has advised that Mr [redacted] reach out to an independent dealer for a diagnosis on the unit, as he had indicated what he thought to be the concern Customer support had advised that in order to escalate his request, we would need to have a confirmed diagnosisMr [redacted] has not been back in contact with Generac Power Systems, Incsince the independent dealer was on site.A resolution specialist will be reaching out to Mr [redacted] to discuss his situation in attempt to gather further details regarding the issue with his productThank you,Generac Power Systems
Good Afternoon, Thank you for your patience while Generac reviewed your concernsWe have attached the warranty statement that is provided with the XT8000EIt is outlined in this statement that the warranty is applicable up to hours of useIf the generator does in fact have over this amount of hours, then Generac would respectfully decline warranty coverage as outlined in the attached statement.Thank you,Generac Power Systems
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Generac has resolved my issue and I'm satisfied.Thank you
Good Afternoon, We have been in contact with the end user and the independent dealer, and have obtained the documentation that we requested when the original warranty claim was filedThe independent dealer has been issued warranty payment from Generac Power Systems, Incand will be reimbursing the end user Thank you,Generac Power Systems
Good Afternoon, We do apologize that the customer experienced issues with the control board on his generatorGenerac does not have the expectation that the generator will continue to require control board replacements every few monthsGenerac determined that the last control board replacement was simply a control board that had been bad right out of the box, and there was not any other underlying issue with the generator causing this to happenShould the customer have any further questions or concerns he may call Generac and reference case number 5005421.Thank you,Generac Power Systems
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below THEIR GUY WAS HERE FOR OVER AN HOUR TRING TO FIND SOMETHING WRONG WITH OUR HOME SO THEY COULD NOT TAKE THE BLAME FOR A DEFECTIVE GENERATOR MY HUSBAND MEASURED THE OUTPUT UNDER LOAD AT WAY OVER WHAT IT SHOULD HAVE BEENVOLTS IT SHOULD HAVE BEEN My husband would not let him put it under load because we spent nearly $repairing everything tHat burned out when we plugged in their generator The COLEMAN generator we had at least years was hooked up exactly the same, and our home was exactly the same and nothing burned out Within a half hour of plugging in their generator it started a fire, burned out a furnace, put t he computer power pack into smoke Our store on the property and our barn had nothing burned out because it was not hooked to the generator It also has a furnace and computer THEY CAN SAY WHAT THEY WANT, BUT THEIR GENERATOR WAS DEFECTIVE AND BURNED OUT 2000$ WORTH OF ITEMS IN OUR HOME BY THE TIME WE PUT BAD REVIEWS EVERYWHERE, AND COMPLAIN TO THE Revdex.com, AND ATTORNEY GENERAL, AND PEOPLE READ OUR COMPLAINTS, HOPEFULLY THEY WILL LOSE MUCH MORE BUSINESS THAN THEY WOULD HAVE HAD TO PAY US FOR OUR DAMAGES IN OUR HOME MY HUSBAND WAS A HUGE DEWALT PURCHASER AND MY SON IS ALSO WE WILL NEVER BUY A NEVER DEWALT OR GENERAC PRODUCT AGAIN WE HAVE ALSO TAKEN OUR BUSINESS TO LOWES, AND NOT HOME DEPOT THERE IS ALOT OF COMPETITION IN OUR WORLD NOW, CJUSTOMER SERVICE IS WHERE IT IS AT HOME DEPOT AND GENERAC DO NOT CARE ABOUT THEIR CUSTOMERS OR STANDING BEHIND THEIR PRODUCTS WE ARE NOT DONE Regards, [redacted]
Good Afternoon, Generac has been informed that this generator was installed sometime in 2011, based upon this information the customer would be over years outside of the warranty timeframeGenerac does not have any records of this customer experiencing issues while in warrantyTo clarify, Generac does not have any recalls on this customers productFor these reasons, Generac is unable to participate in any out of warranty concessionsThank you,Generac Power Systems
Good Afternoon,We have explained to the end user, that the part that the independent dealer is attempting to purchase for his generator, does not exist in that modelWe have explained this multiple times via phone and email (attaching the exploded views of the unit to the dealer as well)We have made calls on behalf of MrThompson to find an independent dealer in his area that would be better suited to assist himWe have emailed this information to the end userThank you,Generac Power Systems
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution although not complete is satisfactory to me Given the track history of this particular generator and the problems I have had I would like a little more assurance that they will stand behind the machine as a whole rather than just the parts installed for the period of warranty The last part that failed lacked three days of being out of warranty before it malfunctioned Regards, [redacted] ***
Good Afternoon, Generac cannot dictate the pricing a dealer charges a customer for services, we also cannot control their response time on a service callAs stated in a previous response, our dealer base are all independent companies and Generac cannot control their business practicesWe have certainly documented the case and customer concerns in out internal systemShould the customer wish to discuss this further, he may certainly reach out to the resolution specialist assigned to his caseThank you,Generac Power Systems
Generac never said Laurelton Electric was independent of all influence from them Generac never said Laurelton Electric was not their installerGenerac contacted Laurelton Electric about my request for their installer Generac never provided any other installer even after I complained Laurelton Electric contacted me at the request of Generac
Good Afternoon, According to our records, the customer did not meet the qualifications of the extended warranty promotionWe have attached the flyer that indicates the requirements to be eligibleShould we receive information indicating the customer does meet the requirements we remain happy to reconsider our positionThank you,Generac Power Systems
Generac Power Systems has contacted Mr [redacted] and have discovered that the product in question is not a Generac Power Systems piece of equipment and we have provided him with the contact number for the appropriate manufacturer.Regards,Generac Power Systems