[redacted] ; I apologize, if I don't know your marital status I am not going to assume anything I don't even know how to respond to this honestly The location of the battery isn't relavent; I stated under the seat, if I mistyped location, that is irrelevant I still don't have documentation showing what the money requested is for I am sorry that she, [redacted] , feels as though she won't do business with us again She has had excellent service, according to her, for years I have been running the business for the past years while my father is enjoying retirement locally with his grandchildren and my mother I as well as my team have provided excellent care to her for a decade now This one instance is seems to be enough for her to criticize me and my business and make accusations against me It is unfair and unjustified This will be my final response and offer in this matter Since I was willing to spend $plus labor on the a/c condenser I will cut a check back to [redacted] , as a goodwill gesture for her years of service to our family business, in the amount of $500.I need to have this case closed before I will proceed and I gratefully request that [redacted] not slander me or my business any further I wish we could have resolved this outside of the Revdex.com but I always try to reconcile and make things right with customers Thank you.Steve L***President/OwnerGene Latta Ford
Complaint: [redacted] I am rejecting this response because: From: < [redacted] @***.com>Date: Thu, May 7, at 6:PMSubject: Steve L [redacted] # [redacted] I couldn't find where I could reply to Steve Latta so I hope its all right to do it in this emailHe referred to me as [redacted] I want him to know I am not a Miss but a MrsI was married and my husband & I had six childrenMy husband passed away Dec.12th after years of marriageHe also said the battery is under the seat on the passenger side of the car-----not so, its under the back seat in ***sI sent them a letter and addressed it to the manager I didn't hear anything----so I sent another letter to Steve L***Beth did call me then I think three different days that week.She was nice to me and I was nice to herI just told her I wasn't having any problems with any thing under my hood nothing was leaking my AC was ok and I didn't need anything under there.All I needed was a batteryOn the last day we talked she finally said that the only thing they could do was to give me my money back and I said that's what I wantedI never heard from her againThat's what I wanted her to say----I wasn't going to say it first and I was so glad when she said itIf I wouldn't have left it slip about who messed my car up we would have pictures to prove what my car looked likeThey thought it was pretty bad or they wouldn't have taken me back to see itSteve complained that I said I would never come back there----well I would never even take a bicycle to him----His Dad yes,him noThank you so much, [redacted] Regards, Betty Stambaugh
[redacted] ; I apologize, if I don't know your marital status I am not going to assume anything I don't even know how to respond to this honestly The location of the battery isn't relavent; I stated under the seat, if I mistyped location, that is irrelevant I still don't have documentation showing what the money requested is for I am sorry that she, [redacted] , feels as though she won't do business with us again She has had excellent service, according to her, for years I have been running the business for the past years while my father is enjoying retirement locally with his grandchildren and my mother I as well as my team have provided excellent care to her for a decade now This one instance is seems to be enough for her to criticize me and my business and make accusations against me It is unfair and unjustified This will be my final response and offer in this matter Since I was willing to spend $plus labor on the a/c condenser I will cut a check back to [redacted] , as a goodwill gesture for her years of service to our family business, in the amount of $I need to have this case closed before I will proceed and I gratefully request that [redacted] not slander me or my business any further I wish we could have resolved this outside of the Revdex.com but I always try to reconcile and make things right with customers Thank youSteve L [redacted] President/Owner Gene Latta Ford
5/12/15The Revdex.com, I am not accepting Steve L***'s offer I took my care there for a battery I didn't have any other problems until they made them I feel they messed up my car & someone else had to fix it I don't see any reason to keep going over all this againI am out $1, So be it What you can't change you have to accept I am right with my God -- I hope he is right with his God He send me a email with a fish and a cross on it I have one on the back of my carThank you so much,
[redacted] ; I apologize, if I don't know your marital status I am not going to assume anything I don't even know how to respond to this honestly The location of the battery isn't relavent; I stated under the seat, if I mistyped location, that is irrelevant I still don't have documentation showing what the money requested is for I am sorry that she, [redacted] , feels as though she won't do business with us again She has had excellent service, according to her, for years I have been running the business for the past years while my father is enjoying retirement locally with his grandchildren and my mother I as well as my team have provided excellent care to her for a decade now This one instance is seems to be enough for her to criticize me and my business and make accusations against me It is unfair and unjustified This will be my final response and offer in this matter Since I was willing to spend $plus labor on the a/c condenser I will cut a check back to [redacted] , as a goodwill gesture for her years of service to our family business, in the amount of $500.I need to have this case closed before I will proceed and I gratefully request that [redacted] not slander me or my business any further I wish we could have resolved this outside of the Revdex.com but I always try to reconcile and make things right with customers Thank you.Steve L***President/OwnerGene Latta Ford
Complaint: [redacted] I am rejecting this response because: From: < [redacted] @***.com>Date: Thu, May 7, at 6:PMSubject: Steve L [redacted] # [redacted] I couldn't find where I could reply to Steve Latta so I hope its all right to do it in this emailHe referred to me as [redacted] I want him to know I am not a Miss but a MrsI was married and my husband & I had six childrenMy husband passed away Dec.12th after years of marriageHe also said the battery is under the seat on the passenger side of the car-----not so, its under the back seat in ***sI sent them a letter and addressed it to the manager I didn't hear anything----so I sent another letter to Steve L***Beth did call me then I think three different days that week.She was nice to me and I was nice to herI just told her I wasn't having any problems with any thing under my hood nothing was leaking my AC was ok and I didn't need anything under there.All I needed was a batteryOn the last day we talked she finally said that the only thing they could do was to give me my money back and I said that's what I wantedI never heard from her againThat's what I wanted her to say----I wasn't going to say it first and I was so glad when she said itIf I wouldn't have left it slip about who messed my car up we would have pictures to prove what my car looked likeThey thought it was pretty bad or they wouldn't have taken me back to see itSteve complained that I said I would never come back there----well I would never even take a bicycle to him----His Dad yes,him noThank you so much, [redacted] Regards, Betty Stambaugh
[redacted] ; I apologize, if I don't know your marital status I am not going to assume anything I don't even know how to respond to this honestly The location of the battery isn't relavent; I stated under the seat, if I mistyped location, that is irrelevant I still don't have documentation showing what the money requested is for I am sorry that she, [redacted] , feels as though she won't do business with us again She has had excellent service, according to her, for years I have been running the business for the past years while my father is enjoying retirement locally with his grandchildren and my mother I as well as my team have provided excellent care to her for a decade now This one instance is seems to be enough for her to criticize me and my business and make accusations against me It is unfair and unjustified This will be my final response and offer in this matter Since I was willing to spend $plus labor on the a/c condenser I will cut a check back to [redacted] , as a goodwill gesture for her years of service to our family business, in the amount of $I need to have this case closed before I will proceed and I gratefully request that [redacted] not slander me or my business any further I wish we could have resolved this outside of the Revdex.com but I always try to reconcile and make things right with customers Thank youSteve L [redacted] President/Owner Gene Latta Ford
5/12/15The Revdex.com, I am not accepting Steve L***'s offer I took my care there for a battery I didn't have any other problems until they made them I feel they messed up my car & someone else had to fix it I don't see any reason to keep going over all this againI am out $1, So be it What you can't change you have to accept I am right with my God -- I hope he is right with his God He send me a email with a fish and a cross on it I have one on the back of my carThank you so much,