Gemmy Industries

I gave you guys one star because, I bought a inflatable from gemmy and they gave me a new inflatable and it still have hole in the material in the inflatable, and don't sit hear and tell me that and that an poor excuse to tell me that and you guys will get fired for making the inflatables wrong and have a lot a problems with all you inflatables and this is keeps happening to you guys I will report to all of the stores that sell you protects. I am not happy but I will return them to the store

I purchased 3 of theDisney 25-Count024-ft Shimmering Cool White LED Plug-In Christmas String Lights from Lowes. 2 of the three have died in 1 month
I purchased 3 of the Disney 25-Count 24-ft Shimmering Cool White LED Plug-In Christmas String Lights from Lowes. Within 2 weeks, 2 of the three have died. Lowes no longer accepts them as a return as I do not have the boxes. They said to contact Gemmy.

I contacted Gemmy via email and they wanted the information from the box. I told they yet again I do not have the box and that Lowes said to contact them. They then say: "We provide an 90 day warranty from purchased date with receipt, If returning to place of purchase for an refund or exchange isn't an option for you, you may ship your items to us and we may replace them for you. Please note the manufacturer warranty does not cover to ship items to us, the shipping will be at your own cost. If you wish to proceed please attach an image of you receipt for proof of purchase."

I should not have to pay for shipping as this is a manufacturer issue. They want you to deal with the store, but the store says deal with the manufacturer. Ultimately it is because of their poor construction that I am returning these defective items and I should not have to pay another penny to get my refund.

THEY DON'T RESPOND AT ALL. PURCHASED AN INFLATABLE PENGUIN A FEW DAYS BEFORE CHRISTMAS LAST YEAR. WAS SUPPOSED TO LIGHT UP. DIDN'T. CORD FELL OUT.
THEY WON'T RESPOND. AT HOME, STORE WHERE I BOUGHT IT BASICALLY SAID TO CONTACT THE COMPANY. THEY WOULDN'T DO ANYTHING ABOUT IT.

I bought 4 sets of lights from this company APPLIGHTS, and just like others have said the customer service is HORRIBLE!! They have issues straight out of the box and sometimes do wonky things. Like everyone said, LED should work more than 2 weeks and the 90 day warranty is a joke because you can't even use the lights for that long if you live in an HOA.
Well, I contacted them about one strand that had one blinking red bulb and the rest dead, so I rolled the wires/massaged them lightly (how do you describe this, I know others know what I'm talking about where the green wires can be kinked or whatever) and you move them gently and I got the whole strand to come on, but the first one was one color, 4more a different color the next 15 a third color and the last 4 another. Like that's wonky. When I emailed them to help me trouble shoot why my one strand was acting like 4 different strands, They ACCUSED me of tampering with their product and said I voided any warranty and they wouldn't help me. SAY WHAT?! Like touching the product and trouble shooting is tampering? They never responded to my next email in which I was highly offended that their consumer service would focus on accusing people and not helping them. For the price, DO NOT BUY this product. There are companies out there with FANTASTIC customer service. This is NOT one.

Non existent customer service, left with products not working 10 days before christmas. Several customer service tickets made, no response.
Purchased 5 strings of Gemmy Colormotion lightshow c9 bulb strings. Nearly two weeks in, random bulbs across all strings ceased to function....

Made first contact with Gemmy. Took two weeks to respond, and in doing so CLOSED my support ticket which means that not only did the company take two weeks to respond. But they felt that closing my help ticket was the best course of action.... By this time, one entire string is black... and or the string is dimly lit, out of sync, and wrong colors.

Submitted another help ticket, been almost another 2 weeks, still no response. Now it is 10 days before christmas and I have half the house which is dark. At 25$ a box for the lights you would expect at the very minimum some professional customer service to provide aid with defective/problematic products.

I've tried calling repeatedly, I keep getting stone walled claiming that I've called outside of business hours... yet the time of my call is within those hours.

Although I loved the lights on the house I am left with an increasing sour taste in my mouth. With buyers remorse becoming more and more apparent and my dislike in ALL gemmy products becoming more prevalent.

I've been going all out in decorating for the holidays. Because of the ridiculousness of Gemmy inc I have been forced to contact the Revdex.com.

As it stands, if this matter is not resolved professionally. Gemmy stands to loose an entire family (Grandparents, parents, aunts, uncles) of Gemmy product buyers, which stretches to 7 separate decorating households.

I hope this matter to be resolved.

I bought the gemmy orchestra of lights system. Everything is set up correctly and when I try to use bluetooth the lights dont respond to the music.
I bought the gemmy orchestra of lights system. Everything is set up correctly and when I try to use bluetooth the lights dont respond to the music. This company advertises advanced beat detection. What I am experiencing is nothing like advanced beat detection. The light aren't even moving to the music.

Products do not work properly. Can not get all light strands to connect.
Purchased the orchestra of lights from Lowes and the different strands of lights and components do not all connect to hub. The hub is connected to my wifi but the light strands themselves will not connect, or if they do, they wont stay connected. These products do not operate as advertised and can not get any support or help from the company.

I have had several of these light fixtures to only be disappointed every time. They quite working in one season or less
problem date in march for the last 4 green led light show spotlights I have purchased. two of the green had died in two weeks. others a few months ago were red and white. all of which quit working in a months or less time. and not up to the designated life hours either. they would last at times only two uses of 6 hrs a day. others by luck last a yr or two. but that was only maybe 3 of the several I buy do use for functions such as parties and events.

Mickey and Minnie Mouse Inflatables worked for 1 week.
I bought a Mickey and Minnie Airblown inflatables from Walmart but made by Gemmy. Item #XXXXX and XXXXX. Bar code: XXXXXXXXXXX XXXXXXXXXXX on Dec. 26, 2017.

I did not use them until December of 2018. They worked for one week. The blower and light no longer worked. I didn't bring them in due to the holidays, etc until January. I thought there might be just a fuse blown on the plug. When I checked the cord, there was no fuse.

I tried contacting the company. The number I found did not allow you to talk to anyone. I then filed an online complaint on their website. Ticket # XXX-XXXX. No one ever contacted me about the issue.

I think many people probably let this slide, so they get away with a poor product. This is unacceptable that a product does not last and there isn't any response from the company concerning their product.

I think they should refund my money.

This company has horrible customer service. They take months to answer a complaint and by then the warranty is up. Over half of the products are defective brand new and straight out of the box. The LED lights do not last and burn out quickly. Very poor quality!!!!

I purchased a light from Walmart at Christmas in 2017. Used it for a few weeks. Took it out of the box this year and it worked for 2 days. Sent an email asking how to fix this. Took 50 days to respond to my email telling me the LED lights were hardwired in and my limited 90 day warranty passed. Basically it was a waste of money..... I replied back to them. I don't expect anything. Below is my emails and there reply....
Correspondence:
Customer said: 50 days ago (50 days, 3 hours ago) [11/29/XXXX XX:XXAM]

Star Wars Whirl-A-Motion + Static lightshow projection plus
This was purchased December 2017 in Wal-Mart. I do not still have the receipt.
X XXXXX XXXXX X
That is the number on the box Bar Code

it worked great last christmas. We put up our display and it worked for 2 days and stopped. It still moved just no lights are coming out.

what do I need to do to fix this?
Gemmy said: today (1 hour, 25 min ago) [01/18/XXXX XX:XXAM]

I am sorry, but the light bulbs cannot be replaced as they are LED's that are hardwired to the electronics of the item. We offer a 90-day limited warranty from the original date of purchase. As you are outside of the warranty, we are unable to provide a full replacement.

*** If we have requested additional information from you, or you need to follow up to our response, please do so by logging back in to the system and responding to your ticket. Your response will reopen the ticket if it has been closed. Please do not reply to the email that you receive, as emailed responses are not recognized by our customer service system.
Customer said: today (1 hour, 8 min ago) [01/18/XXXX XX:XXAM]

I understand this is no longer under the 90 day warranty. However, this is a Christmas item that is not used for 90 days. It was purchased last Christmas and used for less than a month. I pulled it out for this Christmas and the lights only worked for 2 days. You are telling me that they are hardwired in and you can't do anything because it is out of the warranty. LED's should last longer than a few weeks! I guess going forward no one should be buying your product!!! That was a waste of money and will not be buying from you again.
Stacey

DO NOT BUY FROM THEM! They know people use there items for holidays and that get them out of not replacing after the one season of use.

I received 3 of their Kaleidoscopes and all three have different issues.
I received 3 of their Kaleidoscopes as a gift and all three have different issues. I filled out their complaint form on line 2x and have not heard back and it's been a week. The ticket numbers are XXX-XXXX & XXX-XXXX. One light doesn't light up. The other two have dual modes. One of them projects a still image and the other has a still image with the outer graphics rotating. Neither one will change modes. They wee purchased at BedBath & Beyond

I purchased the product from lowe's. Gemmy has a warranty. After a couple of uses from delivery around the middle of december the airblown is defective and keeps blowing a fuse. I put in a claim on Dec 26 with no response. I have since tried to contact them several more times and they don't respond at all. I asked for a new one to be mailed to me frosty with candy cane. I gave them my receipt etc.
Product_Or_Service: gemmy air blown
Order_Number: XXXXXXXXX

I purchased the christmas holdiay points of light laser light end of june but didnt use it till 3 days ago. worked fine 3 days, but keeps shutting off
no phone number to call customer service says to email which I have many times no response per other complaints company is a fraud and walmart wont take back since I dont have receipt.

Orchestra of Lights app has numerous problems that their customer service have been unable to get handled by product development team.
Purchased Orchestra of lights trees,hub, and snowflake from Lowes on Sept.26th. Installed in a large xmas display on Nov1st. The app has been updated to turn on lights numerous times and still the app timer does not respond and hold timer settings. This app. should turn on and off lights and synchronized sound at a preset time. Extremely erratic. The Hub Does not stay connected and then settings change. Cannot get customer service to call me back and when I do get thru they cannot get product development to call me.

Gemmy Industries knowingly and willingly sells defective lights then changes the warranty language when you contact them while under warranty
Gemmy Industries knowingly and willingly sells defective lights then changes the warranty language when you contact them while your light is under warranty. They employ employees like Shayla Morales and Amber Jimerson who use intimidation, bullying and bait and switch tactics to get you off the phone rather than trying to resolve a simple issue according to their own posted warranty!

I purchased a Gemmy lightconfetti from WaLMart on November 22, 2017. I put the light in the cabinet until the first week of December because I planned to use it to light a 12 ft angel I use outside during the Christmas season. The first week of December I installed the angel and the light, which emits a beautiful light display. Before December was over I noticed one night the light display wasn't working. I went outside and brought the light in when I noticed the inner mechanism was still spinning but the bulb itself was out.

Walmart had long sold out of the light and I wanted another one so I contacted Gemmy Industries to see if the bulb could be replaced. I spoke to Shayla Morales. She stated the bulb could not be replaced but since my light was still under warranty all I needed to do was send a photo of the box barcode and receipt and another light would be sent to me. I sent both.

After not hearing from Shayla I sent an email. She responded and said as a one time "courtesy" I could send the light back to them at my cost and if they could not repair it they would send me another light. This is not what she said in our initial phone call and is not stated in their posted warranty. I called her and she insisted the cost of returning the light was on me. I told her it would cost more to return the light than the cost of the light. She put a supervisor on the phone, Amber Jimerson. Right away Amber's attitude was brash and she does not seem to care about customer service. I was simply trying to discuss the light when she accused me of being argumentative even though she was the one that kept interrupting me and would not let me speak. I got the impression she just wanted to get me off the phone. I questioned why the verbal warranty was different from the posted warranty on their website. She said I would have to pay to return the light and would email me the "revised" warranty, which she did. It states nothing about the customer has to pay to return the defective item.

I submitted a claim regarding 2 faulty christmas inflatables. After creating an account and submitting the claim, I never heard back. 3 weeks later I attempted to log into the gemmy ticket website and my account was not found. I attempted to recover my account with forgot password link, but it said account doesn't exist. So, instead of taking care of their customer, they decided to presumably delete my ticket and account. Not a company I want to deal with ever again. Garbage product from a garbage company.

Bought Brand new Stuart at home depot. They have no more left for me to return was told to contact ggemmy.
c contacted gemmy about sending me a new blow up Stminon blow up. They want me to pay to ship back. HI asked for them to send me return lable so I can return they won't. This item I would have returned to home depot but they are all out was told to contact gemmy direct. I don't feel since it's damaged I should pay to ship back. I sent them pics of damage and copy of sales slip. Still no res

I have a Halloween projector that quiet after 1 month of use. the company refused to do anything. they kept giving the runaround.
I have tried numerous times to settle this with the company. I purchased a Halloween projector on 9/10/16 from ***. The model # is***. I have it in a box for protection. when I got it out it didn't work. I emailed the company several times on this & got nothing done. I sent them everything they requested, even a copy for the receipt. they still have done nothing. They even went as far as to tell me to take it to a electronics place & have it fixed ay MY experiance. Then they tell me I can purchase an extended warranty. I just want something done so nobody goes through what I'm going through. I thought a company would stand behind their product.

Poor product quality of Mr. S 13 foot inflatable
Purchase product for the above, referenced price in October 2016 from *** in Turnesville, NJ. At the close of the season, the product was repacked in its original container and stored. This year, it was found that the stitching between the legs has unwound. It did not rip from my vantage point. It is leaking air. For the price paid, I expected it to last more than one season.