Geico Corporation

Dear [redacted],
I apologize for the all the confusion as a result of the numerous valuation reports. The report the customer is referencing is not the initial total loss report that was run on the vehicle and the report referenced simply added vehicles to the original report for illustration purposes only. Those vehicles were not used to calculate the market value of the vehicle and “are represented for information purposes only.” The original valuation ran on September 4, 2014 is available for you and can be e-mailed or mailed to you from any of our office locations.
The additional vehicles that were added in subsequent valuation reports and those removed from the original report, had providing the customer with a more accurate valuation of his vehicle. This was not done to undercut the settlement value, but rather to provide the customer with the most accurate value of the vehicle possible. Again, the report originally referenced states “the comparable vehicles are presented for information purposes only” and furthermore is not the first report run on the vehicle. The final report provided to the customer increased the vehicles base value by $626.
Again, we apologize for any confusion that the difference in the numerous valuations caused. However, we feel that the final offer was a fair one. We will immediately review any additional information provided by the customer, to ensure that our settlement value is accurate.
If you have any further questions, please contact Auto Damage Manager Kyle S[redacted] at ###-###-####.
Sincerely,
Phillip G[redacted]
Regional Auto Damage Director

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
1. I also provided images from the incident which show that
the parking curb is at a distinct angle. This would explain why the exhaust
pipe was not damaged as it did not hit the curb. Furthermore, the tow truck driver backed the car up and
then drove slightly forward before lowering the car. This slight forward motion would cause the space
between the curb and the car.
2. I provided information regarding a witness to the
incident, and yet it appears that no one from Geico attempted to contact this
witness or even take this into consideration.
3. The response states that I "contacted [redacted] Towing to question them about the alleged damage. [redacted] Towing denied causing any damage to the bumber." No one at [redacted] Towing denied causing the damage to me with the exception of the tow truck driver at the scene by continuously saying, "It's not my fault." I called [redacted] Towing a total of 6 times at both
office phone numbers and with every call they failed to put a manager on the
phone for me or offer any assistance in working to resolve the issue. Furthermore,
the tow truck driver stated at the scene that he was contacting his manager then to inform him of the situation. When I attempted to call the manager shortly after, an employee informed me that a manager was not in and would not be available until Monday. When I called Monday, another employee informed me that, again, a manager was not in. I informed that employee that that means the previous employee lied to me. I left my contact information for a supervisor, who never called me back. When I called asking for the supervisor by name, the supervisor informed me that he never received the information. When I called again the following day I was told that the manager was "too busy" to take calls.  I
left contact information twice and never received a callback from anyone with
ASAP Towing. This is when I contacted Geico directly to handle this issue.
4. Most importantly, [redacted]s’ response fails to explain why, on 7/12/2014,
the Auto Damage Adjuster offered to cut me a check for $346.89 and informed me
that Geico would continue to “go after” the towing company, only to later force
me to pay out of pocket for the expense. This directly violated the Adjuster’s
verbal commitment to me. After I had paid for the repair, the analyst informed me via voicemail that the claim was "closed". There was no effort in Geico's part to "go after" the towing company.
It’s deeply unsettling that Geico would favor the
towing company as opposed to their insured customers. I accept the fact that I
chose to use Sudden Impact and that the damage repair was higher than the
estimate. While I should continue to press for full reimbursement due to anguish and the disruption of both my personal and work life
caused by this entire ordeal, I am willing to accept a refund in the amount of
the original estimate of $346.89 that the adjuster had offered to me originally
in the form of a check. I will not accept any lower than this as this is what was offered to me.
To follow-up on all points, the $90.00 reimbursement for my
rental vehicle has been received.
Regards,
[redacted]

My insurance policy was cancelled for non-payment, after I payed on time, without prior notice leaving me unknowingly driving around uninsured for three days. After my insurance policy was cancelled for "non-payment" I received a check in the mail for $500+ in overpayments. How does that work? Now they are harassing me for more money. Never again will I use GEICO!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have provided Geico with as much information as I could. Had I known all this were to happen I wouldn't have paid over a $1000 for insurance. I would've just started working on my car. 
Regards,
[redacted]

May 20, 2014
Dear **. [redacted]:This will acknowledge receipt of your May 18, 2014 inquiry regarding the above referenced private passenger automobile insurance policy.Our records indicate that effective August 21, 2013 the insureds son ([redacted] .) was no longer rated as an active...

driver on the above policy since he obtained a policy of his own as of the same date. His status was changed to that of other insurance, which resulted in a prorata premium reduction of 22.00 for the policy period in question. Effective May 10, 2014 his status was changed from other insurance to that of cancelled as per the insureds May , 2014 internet request. There was no change in premium as a result of the May 10, 2014 status update.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I'm seeking my deductible back at least $500 to $250. when I started insurance with geico they were suppose to match insurance with my old insurance carrier including my deductible. geico is proble** and I won't renew my insurance with them in june,. cc; il insurance commissioner, il states attorney general, ftc, legal aid,
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:First of all I would like to say thanks to Geico to pay attention and start another investigation on my case. And I really appreciate the time and effort my new Geico adjuster [redacted] has put in my case. I'm only rejecting the response because my case has not been resolved yet and while Geico has assigned a third party to work on the cause of the water damage, Revdex.com asks me to response within 10 days otherwise the case would be automatically closed. Right now I'm satisfied with the steps Geico has taken but would love to see my claim covered by Geico when the investigation is over. We'll need another several days for Geico to make the decision as well as for me to see whether or not to continue this complaint. Thank you!
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
It is not my fault that I have to pay for other drivers stupidity! charge them for it, NOT ME!
Regards,
[redacted]

I bought Renters insurance from this company and was quoted approx $80/yr. because I also have car insurance through them. When I got my paper work the price was $102. I called them and they said that the discount was applied and that was correct. I cancelled the policy because they lied to me when they sold it to me.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Geico neglected to divulge in their response that I had called earlier, July 24th, 2014 at 07:52 AM EST and informed the representative that I wished to cancel my policy. Geico also neglected to divulge that I was placed on hold (indefinitely) after refusing to provide a reason for cancellation. I waited on hold for 1 hour and 25 minutes. The excessive hold time is indicative of shady business practices that attempt to harass customers into 'giving up' on cancelling their policies, or at least make it extremely difficult. This is the time for which I wish to be compensated.
I was only able to cancel my policy by calling simultaneously on another line. This is the call that Geico referenced in their response, and really has no bearing on my Revdex.com complaint.
Regards,
[redacted]

May 9, 2014
0in 0pt" class="MsoNormal"> 
Anita Horne
Revdex.com
1411 K. Street NW, 10th Floor
Washington, D.C.  20005-3404
 
Re:       File Number:               [redacted]
            Policy Number:           [redacted]
            Insured:                       John M Kramer
 
 
Dear Ms. Horne,
 
This is in response to your May 1, 2014 correspondence.  We spoke with **. [redacted] on May 7, 2014, regarding his complaint. We agreed to remove his daughter effective April 12, 2014, the date she was added, without requiring provide proof of coverage or residence.  Updated policy declarations were issued to **. [redacted] on May 8, 2014.   
 
We apologize for the inconvenience that was caused.  If additional information is needed to close your file, please contact [redacted] at ###-###-#### or [redacted].
 
 
Sincerely,
 
 
[redacted]
Assistant Vice President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: my vehicle was in storage for more than the amount they stated. The car was put in storage June 28th and then taken out in October. They overdrafted my account got their negligence and they should be held accountable. Every person their is snobby and always tells me I'm in the wrong. Im not paying anything, I already paid the overdraft fees to get my account positive because of your fault. 
Regards,
[redacted]

February 11, 2015

class="InsideAddress">
Revdex.com OF METROPOLITAN WASHINGTON DC
         AND EASTERN PENNSYLVANIA                 
1411 K ST. NW, 10TH FLOOR            
WASHINGTON DC  20005-3404
ATTN: [redacted]
            
ID Number:  [redacted]          
Re:  [redacted]
Dear Ms. [redacted]:   
This is in response to your email of February 2, 2015, addressed to Tony Nicely of GEICO. Your letter has been referred to me for response. 
We spoke to Ms. [redacted] on February 10, 2015.  She advised us that she had rented/leased the [redacted] to move her daughter from Florida to Seattle Washington.  When she reached Billings Montana, she slid off the interstate in the snow/ice.  We explained that although we had received a copy of the paid receipt for service, in order to fully investigate the claim denial, we would need to take a look at her contract with [redacted].  She forwarded us a copy of the contract, and upon review it was noted that the [redacted] was leased in her name for eleven days.  This meets her Family Automobile Policy Contract’s definition of a temporary vehicle as well as a utility vehicle.  Therefore, we are reimbursing her in full for the $502.50 that she paid for the winch service.  The check is being mailed under separate cover and she should receive it within the next seven to ten days.  
Ms. [redacted] expressed her appreciation for the additional review.  We trust that this information is sufficient to allow you to close out the complaint. If you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C[redacted] at ###-###-####, ext. [redacted].
Sincerely,
Lona J. M[redacted]
Assistant Vice President
Centralized Services

Thank you for your inquiry of September 18, 2015.[redacted] G. [redacted] is disputing our denial of his no-fault benefits based on his failure to appear at his health service examinations of February 12, 2014 and March 28, 2014.
Our review of the file reflects that in order to evaluate the...

full extent of Mr. [redacted]'s injuries and the need for continued causally related treatments a Pain Management Health Service Examination was requested. By way of a letter dated January 15, 2015, and mailed via UPS certified mail and regular mail to Mr. [redacted]'s home address and to his attorney, The Law Office of [redacted] & [redacted], the first medical examination was scheduled for February 12, 2014 with Ann M[redacted], M.D. On January 31, 2014, Mr. [redacted] called the vendor, Exam Works, and asked that the appointment be re-scheduled. By way of a letter dated February 20, 2014, and mailed via UPS certified mail and regular mail to the Mr.[redacted]'s home address and The Law Office of [redacted] & [redacted], the second medical examination was scheduled for March 28, 2014. The certified mail tracking numbers confirmed that both notices were successfully delivered.As required by NYS Regulation 68, GEICO afforded the claimant two separate and distinct opportunities to attend a reasonably requested medical examination. In each instance the claimant was provided with sufficient notice of the examination and he was informed of his right to be reimbursed for lost wages and travel expenses.
Pursuant to 11 NYCRR 65-1 (Regulation 68), “No action shall lie against the Company unless, as a precedent thereto, there shall have been full compliance with the terms of this coverage." One such condition that an eligible injured person must comply with is an insurer's reasonable request for medical examination. An eligible injured person's failure to comply with an insurer's request to appear for a medical examination precludes an action against an insurer in support of payment for the submitted health service claims, and no coverage is available for subsequent health service claims. Adams v. Allstate. 210 A.D.2d 319 (2nd Dep’t 1994).
We feel we have handled the matter within the guidelines set forth in NYS Regulation 68.
lf any additional information is needed, please contact Doreen B[redacted], Claims Supervisor at ###-###-####.
Very truly yours,
Robert L[redacted], CPCU No-Fault Director

March 11, 2014
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[redacted]
Revdex.com
1411 K ST NW 10TH FLOOR
WASHINGTON DC 20005-3404
Regarding:  [redacted]
Policy No:  [redacted]
ID No:  [redacted]
Dear **. [redacted]:
We received your letter regarding **. [redacted]’s concerns.
On July 7, 2013 we addressed **. [redacted]’s concerns with your office in regard to his suspended driver’s license.  **. [redacted] ultimately provided proof of his paid license reinstatement fees, and by July 10, 2013 we refunded him a total of $645.00. 
**. [redacted] contacted us on February 27, 2014 and requested to cancel his policy.  His request was processed and the policy was cancelled effective February 28, 2014.  **. [redacted] is required to file a Certificate of Financial Responsibility (SR22) with the DMV until March 21, 2014.  Since GEICO had previously provided this information we are obligated to alert the DMV as to the cancellation of the policy.  This information is solely reported to the DMV by GEICO not to [redacted].  It is the responsibility of the policyholder to alert their current carrier to the fact that an SR22 is required.  We are unable to transfer SR22’s or any other information to another insurance company.   If **. [redacted]’s driver’s license is suspended because a current SR22 was not on file, we suggest he notify [redacted] to provide that information as of the effective date of his policy with them.
If you need additional information regarding this matter, please contact [redacted], at ###-###-####, extension [redacted].
Sincerely,
[redacted]
Virginia Beach Regional Office
Government Employees Insurance Company

December 29, 2016
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: [redacted]
RE: CASE NUMBER: [redacted]
COMPLAINANT: [redacted]...

[redacted]
CLAIM NUMBER: [redacted]
DATE OF LOSS: December 14, 2016
COMPANY: GEICO General Insurance Company
Dear Ms. [redacted]:
Thank you for your letter dated December 23, 2016 regarding our insured [redacted].
On December 14, 2016, Mrs. [redacted] was involved in a [redacted] with another vehicle while exiting a mall parking lot. The vehicle was safe to operate from the scene and an inspection was scheduled for December 19, 2016 at 11:30am.
Mrs. [redacted] and another gentleman arrived on time for their 11:30am appointment and checked in with the front counter. Unfortunately, there was a breakdown of communication and our adjuster, James Foster, was not notified of their arrival. In the interim another appointment called and advised they had gone to the wrong location and were on their way but they may be a little late. Our claims adjuster and shop personal greeted the later appointment and handled the process as per our guidelines.
After handing off the later customer to [redacted] Rent-A-Car, James F[redacted] and Auto Damage Supervisor Matthew S[redacted] were confronted by the gentleman accompanying Mrs. [redacted]. He did not provide his name and asked if they were with GEICO. After replying yes, he stated he had been waiting for 45 minutes to be seen. It was unknown to our staff Mrs. [redacted] had been waiting. Mr. S[redacted] apologized to the gentleman, advised Mr. F[redacted] had everything he needed and he would write the estimate immediately. Mrs. [redacted]’s vehicle was inspected by Mr. F[redacted] and he wrote an estimate for the visible damages only including the replacement of the front bumper cover and a repair to the right fender.
After the inspection was complete Mr. F[redacted] presented Mrs. [redacted] with a copy of the estimate for repairs with an estimated cost of $1,228.23. As the vehicle in question has a lienholder, payment less a $1,000.00 deductible in the amount of $228.53 was issued to [redacted] and North Park [redacted]. North Park [redacted] was named as the body shop of choice by [redacted]. At the time of inspection, Mrs. [redacted] questioned the cost of repair, but accepted the estimate and the payment.
On December 20, 2016, Mrs. [redacted] sent in an internet inquiry stating she would not accept the estimate. Mr. S[redacted] attempted to contact Mrs. [redacted] unsuccessfully and left a detailed message including his contact information and a request to return his call. He did not receive a call back. Later that afternoon Mrs. [redacted] returned to [redacted], and returned the estimate and the payment to James F[redacted] and left the building.
On December 27, 2016, Mr. S[redacted] attempted to make contact with Mrs. [redacted] again and was unsuccessful. He left another detailed message explaining he would like to resolve her concerns. He offered to re-inspect the vehicle, but needed details on the body shop where the vehicle will be repaired. We still have not received a call back. After reviewing the claim notes we noticed another internet inquiry was sent in advising Mrs. [redacted]’s vehicle was being brought to a repair shop on December 27, 2016. Mr. S[redacted] then sent an e-mail to the e-mail address on file to determine Mrs. [redacted]'s repair shop information, so we can resolve any concerns regarding the repair estimate. We still have not received a reply.
We would like to acknowledge and apologize for the delay experienced by Mrs. [redacted] during the initial inspection process. We have reviewed our initial inspection photos and believe that the estimate of record is complete and accurate based upon our initial visible inspection. If additional damage is found and verified by us as being loss related we would be more than willing to review such items with Mrs. [redacted]’s repair facility of choice. Any verified additional loss related damages will be addressed on a supplement inspection. Once Mrs. [redacted] notifies us of whom she would like payment to be issued to we will reissue the payment in the amount of $228.53 and any additional supplement damages found as a two party check.
If there are any additional questions, please feel free to contact Claims Manager Kelly R[redacted] at ###-###-####.
Sincerely,
Paul M[redacted]
Assistant Vice President

May 5, 2014
Dear **. [redacted]:We received correspondence from the Revdex.com (Revdex.com) requesting assistance on your behalf. I am happy to provide the following response.Our records reflect that your policy canceled for nonpayment effective 01/31/14. At that time,...

your policy was only paid to 01/11/14. As a result, this cancellation resulted in a remaining balance due on your account in the amount of $54.56 for coverage we provided from 01/11/14 to 01/31/14. A Balance Due on Canceled Policy notice in this amount was sent on 02/04/14. When the amount owed was not received, two additional letters requesting payment of the remaining balance due were sent; one on 02/25/14 and the other on 03/18/14; the second of which advised that if the payment was not received, your account would be referred to [redacted]. When no payment was received, your account was referred to [redacted] as previously advised.Unfortunately, once your account is referred to [redacted], we are not in control of the methods used to collect the outstanding balance. However, all collection efforts will cease upon receipt of the $54.56 remaining balance due.**. [redacted], I hope this information is helpful, and I regret that we have lost you as a policyholder. If you have additional questions, please call our Compliance Analyst, [redacted], at ###-###-####, extension [redacted].Sincerely,

I have been paying money for full coverages and I recently had a accident and I am just now being told I did not have any bodily injury insurance. Now they are telling me that I just added bodily injury insurance and my original call was to up my coverages from 10/20 to 20/40. Why didn't the representative address the situation then, she said absolutely nothing.
I told them to update my phone number so many times and now they finally updated the phone number after being with there company for well over 3 years.
I had to report several supervisors and representatives for being rude.
The calls are suppose to be recorded and monitored and they can not find the call to prove anything that I said.
I am still a customer of Geico Insurance
looking for some explainations of some kind.
I am looking for some answers.

Review: I opened a new auto policy with Geico on 02/28/2014 and cancelled it because they charged my credit card without my authorization for $81.32 they claim it was for a past due balance. At no time when opening the new policy did they mention a past due balance and I have never had a Geico policy to my knowledge. I immediately cancelled my policy that same day on 02/28/2014. I went to my bank and they submitted a claim for the $81.32. Both the $81.32 and $252.02 where pending transaction's in my account at the time the policy was cancelled.

My banker and I fully expected the $252.02 to remain pending and than fall off the account on 03/04/2014. Today to my horror Geico went ahead and debited my checking account for $81.32 and the $252.02! I fully suspected they would see to the end they illegal activity of taking the $81.32 but I don't understand why they went ahead and submitted collection of a pending transaction that they knew was cancelled! I called to find out what the heck was going on and was told that the money was taken but would be refunded back to my account on 03/04/2014.

Not only has Geico illegally charged by debit card the $81.32 was not an authorized transaction but they intentionally allowed a pending debit card transaction be submitted knowing the transaction was cancelled!Desired Settlement: Geico needs to stop this shady and illegal activity I have never seen any major company behave in such a way if necessary I can faxed my Geico account history. There is no record anywhere of a past due balance and I wasn't made aware of a past due balance when opening the new policy. It was only after a notice two charges in my checking account that I became suspicious. If a customer truly has a past due balance a BIG RED ALERT should appear and the customer should be asked to call a rep! Had Geico behaved in a more straight forward and honest manner I would have gladly approved the additional monies. Instead they have behaved in a illegal low ball deal manner and as of today I still missing over $300.00 plus dollars. I don't trust the company at all and that's why I'm contacting the Revdex.com to ensure all my monies are returned to me and that these untrustworthy company doesn't illegally charge my card again!

Business

Response:

August 11, 2014Dear [redacted]:This is in response to your email of March 4, 2014, addressed to Tony N[redacted] of GEICO. Your letter has been referred to Ine for response as the Accounts Receivable Department is my responsibility. Please accept our apologies for the delay in our response. This complaint was not received in our Department until August 8, 2014.Our records show that [redacted] has had three policies with GEICO. They are as follows:• Policy Number: [redacted]. This policy was effective January 12, 2012 to July 12, 2012, The policy was cancelled effective March 6, 2012 for non-payment of premium. There was an earned premium balance due of $81.32 for coverage provided.• Policy Number: [redacted]. This policy was effective March 1, 2014 to September 1, 2014. The policy was cancelled at [redacted]’s request based on rates, effective March 1, 2014. There was no balance due since she cancelled the policy on the effective date.• Policy Number: [redacted]. This policy was effective April 12, 2014 to October 12, 2014. This policy is now pending cancellation for non-payment of premium effective August 9, 2014. If a payment has not been received prior to midnight on August 12, 2014 the policy will be cancelled.Prior to the original policy’s cancellation, on February 20, 2012, a notice of cancellation was sent advising [redacted] that if a payment of $104,02 was not received prior to March 6, 2012, the policy would be cancelled. No payment was received. Subsequently the policy cancelled with an earned premium due of $81,32. A follow up bill for $81.32 was sent on March 9, 2012. Pre-collection notification letters were sent on March 30, 2012, April 20, 2012, and May 11, 2012, respectively. At the time, [redacted]’s address was [redacted]. The cancellation notice and all other correspondence pertaining to the amount due, was sent to that address.When [redacted] purchased her recent policy, as is standard procedure, not only was her down payment of $229.97 withdrawn from her Visa account, an additional $81.32 was withdrawn for the earned premium due for coverage provided from January 12, 2012 to March 6, 2012. This is a valid debt that will not be returned to her.We trust that this information is sufficient in order to allow you to close out this complaint. If you have any additional questions or concerns regarding this issue, please feel free to give me a call at [redacted], ext, [redacted].Sincerely, Barbara CComplaint Analyst

Review: To Whom It May Concern: On October 03, 2013 I was involved in a rear end automobile collision (I was the driver of the car that was rear-ended). I have filed a Personal Injury Claim (Claim No. [redacted]) with Geico (my insurance company)). As a result of this accident, I sustained medically documented neck injuries. Under the guidance and recommendation from my primary care physician, I have received four weeks of physical therapy (first appointment on 10/15/2013, and treatment beginning on 10/22/2013), which is considered the mainstay of treatment for these type injuries. Since 10/17/2013, I received harassing and unprofessional telephone calls from [redacted] and [redacted] (Examiner Codes [redacted], respectively) representing the Geico Claims Department. These telephone calls have caused me additional emotional distress and are interfering with my ability to access and attain appropriate medical treatment and recover to my baseline state of physical health. I am currently completing my last year of a medical residency program, which does not afford me the time during the day to interact in disputes with MY OWN INSURANCE COMPANY, Geico. As a result, I have requested that I am contacted via email; the emails received have also been indirectly unprofessional and insincere.

During my initial encounters with [redacted] and [redacted], they did not formally identify that they were specifically handling my personal injury claim and were requesting information that I previously provided (i.e. a voice recording detailing the events of the accident). Most recently, I have been contacted by [redacted], who is not providing me with correct information received from the “at fault” driver’s insurance company (i.e. she stated damages were $728.67, which is incorrect, damages to my vehicle is 1285.26). Additionally, she included in one of the emails, “it appears that you sustained a sprain/strain type injury to your neck. While I am not a medical doctor, it is my experience that “soft tissue” injuries such as yours are known to resolve, with or without medical treatment, in about 4-6 weeks.” Since the beginning of my encounters with the personal injury claim examiners mentioned above, I have been indirectly forced to heal faster than my body will allow. The personal injury claims examiners, [redacted] and [redacted] Benson, have been unprofessional and provided unsatisfactory service. I have been a member of Geico since November 4th, 2006 and I have NEVER experienced this amount of unprofessionalism from any of Geico’s representatives. I have received more reassurance and support from the “at fault” driver’s insurance company than Geico.

At this time, I am in need of assistance with mediation from this company, as contact from their supervisor has not proven to be helpful.

Thank you,

[redacted] Geico Policy No.Desired Settlement: I would like to have a different personal injury claims examine. I would like to stop the harassment from Geico. I want to be allowed to recover. I would like someone from Headquarters or the corporate offices to be aware of the poor customer service from the Geico claims department.

Business

Response:

November 27, 2013

Dear **. [redacted]:

We have received your letter requesting assistance on behalf of **. [redacted]. I welcome the opportunity to respond to her concerns.

The complaints arise over the **. [redacted]’s belief we have made harassing calls and sent unprofessional communications to her. Our sincerest apologies to her if she felt we were harassing her as this was not our intention.

The complainant arises from a motor vehicle accident on October 3, 2013. In this unfortunate event, **. [redacted] did sustain injuries. She informed us of this loss, as well as her injuries and her intent to seek medical treatments for those injuries. The file was assigned to an adjuster who is responsible for a liability investigation as well as medical handling.

As part of our liability investigation and medical handling, we do conduct recorded interviews as well as obtain medical documentation to support any medical claims being made. We conduct frequent follow up calls to inquire about continued treatments status, and to keep our records up to date regarding the progress of the treatment being received.

In order for us to confirm the treatment course she is receiving is reasonable and related to this accident, we have requested an Independent Medical examination as allowed by the Oregon automobile insurance contract.

As stated in the Conditions of the Oregon Personal Injury Protection amendment:

CONDITIONS 1. Notice

As soon as practicable after an accident, written notice must be given to us or our agent stating:

(a) Time, place and details of the accident;

(b) The names and addresses of the injured persons.

3. Medical Reports; Proof of Claim

As soon as practicable, the injured person or his representative shall file a written proof of claim with us, under oath if we require. The claim shall include details of the nature and extent of injury, treatment received and contemplated and any other information that may help us determine the amount payable. The injured person shall submit to examination at our expense, by doctors chosen by us, as we may reasonably require. Upon our request, the injured person or if he is incapable, his legal representative, shall authorize us to obtain medical reports, copies of records and information respecting loss of income. As a condition for receiving loss of income expenses, we may ask the injured person to cooperate in furnishing us reasonable medical proof of his inability to work.

I hope this information is helpful in resolving **. [redacted]’s concerns. If you have any additional questions, please contact my associate, [redacted], at ###-###-####, extension [redacted].

Sincerely,