Geekie Stores LLC

Bought from them on amazon, replied quickly to my emails

I ordered 6 Talking Hamsters in November 2022 for Christmas Presents It's now February I still have not received them!
Please return the money you took out of my bank in the amount of $87.75 on Nov.16, 2022
I am so disappointed that they still haven't come, there is no excuse this is Poor Business Practice

I ordered my hamster on 9/12/21 but have not received it. I don't have my order or tracking number. I went to babytimesoriginals.com, tried to call the customer service number and it said an error has occurred. Can you please help me find out where my order is? I have a baby shower on 10/17/21 and I'm getting a little anxious about it

Hamster arrived, but does not function. I need a replacement or a refund. How do I do this? It arrived with no paperwork. Disappointing to wait so long, miss Christmas, then recieve faulty mechandise.

I placed an order on 5/21 for one (1) hamster but I am being charged for two (2). I also wanted the delivery to go to an address different from that on the credit card. I only want ONE (1) hamster. My name is Cecelia Brown. Email address is [protected]@verizon.net. Thank you!

As we just replied to your comment: As noted on the website - Pre-order items are subject to change as far as availability datesTo check updated pre-order dates you can visit https://horrormerchstore.com/blogs/news/pre-order-updates at any time to see changes in release dates and shipping availabilityOr you could email us instead of posting a comment in a public forum to take care of your questions and issuesWe are still awaiting on the release of the figure you had pre-ordered (as noted on the website that it is subject to change) and when it is available we will be able to send it out to youIf you have any questions or issues you can definitely email us otherwise

The customer was made aware at the time of purchase that made to order items may take a few days before they shipIt was not at the end of the usual turn around time and they wanted to cancel and did not let us know until the email they sent about minutes before this complaintWhich would be also why they did not receive a refund by the time of this complaint as it was the first they had requested itBut the order has been cancelled and the customer has been refunded

As we just replied to your comment: As noted on the website - Pre-order items are subject to change as far as availability dates. To check updated pre-order dates you can visit https://horrormerchstore.com/blogs/news/pre-order-updates at any time to see changes in release dates and shipping...

availability. Or you could email us instead of posting a comment in a public forum to take care of your questions and issues. We are still awaiting on the release of the figure you had pre-ordered (as noted on the website that it is subject to change) and when it is available we will be able to send it out to you. If you have any questions or issues you can definitely email us otherwise.

We had let the customer know that it would be a short time before the returns were processed as we were on the road and away from the warehouse. The items have already been processed and refunded otherwise as of 5/10/15 to the customer via [redacted].

The customer was made aware at the time of purchase that made to order items may take a few days before they ship. It was not at the end of the usual turn around time and they wanted to cancel and did not let us know until the email they sent about 30 minutes before this complaint. Which would be...

also why they did not receive a refund by the time of this complaint as it was the first they had requested it. But the order has been cancelled and the customer has been refunded.