Geek Choice Reviews (3)
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Address: 3200 Spring Forest Rd, Raleigh, North Carolina, United States, 27616-2811
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This is an instance that is a common occurence when servicing the computers of clients who lack the technical expertise to avoid repeat instances of the same issueEach time this client's computer was serviced within our facility by our technician, it was fixed and the computer was returned to a
state of operation, only for the original problem to resurfaceThis is because the client continues visiting the same websites without any virus/malware protection, in spite of the advice we offer when he or she takes receipt of their repaired computer and processes paymentWe can't be there with the client after they've left our officeThe onus is on them to be vigilant and remain mindful of websites that may leave their computer vulnerable to the type of viruses that almost always result in the dreaded "blue screen." This is a client who did not heed the cautionary words of our technician, and there's nothing we can do about that.Thank You
Whenever a technician services one of our client's computers, there's always a remote chance that something was overlooked and a return visit is required to complete the service. If the return visit is determined to be a continuation of previous service rather than the initiation of a brand new...
call, the client is not charged or one-time $50 travel fee, the only expense incurred on their end being any additional time needed to effect full repair. The client was informed of this and refused to have our technician return for a continuation, believing he should receive free service since the initial reason the tech was dispatched had not been resolved. Again, as we explained to the client when mediating his concern, there are the occasional calls that will see even the most skilled technician miss a problem that can only be unearthed through more rigorous inspection of one's system. In this instance, the problem had been corrected for a short while, which indicated to us that the technician had done their job and met the needs of the client at that particular time. And while we tried to work with this client, offering them the aforementioned waiver of our travel fee, they still insisted on free service that we simply could not agree to. Thank You
Before any service call is scheduled, we always make it a point of informing clients that we do not provide quotes, for two different calls with clients experiencing similar problems can bear out far different expenses due to a number of variables that every call is subject to - age of computer,...
operating system, memory, etc. Additionally, every client is informed of our minimum half hour of service, which we euphemistically refer to as our "diagnostic fee" at times. Clients know this before agreeing to the terms and scheduling a visit with one of our dispatchers. Many times, as was the case in this instance, the time on site can consist of the computer going through the process and the technician passively observing to ensure there are no problems encountered. That's what our clients are paying for, and she knew this. Every client is well within their rights to end the service call, even if it means the computer remains in need of repair. She never ended the call was, as stipulated in our terms of service, subject the time our technician spent on site. Thank You