GearTrade.com

I bought a few items from geartrade and it's always been a great deal. I just tried selling my ski boots on there and they sold in a few days. I had never done that before, so I reached out and their team was super helpful. They sent me payment via Venmo in about a week and all I had to do was ship my boots. This was much easier than ***.

I've had a great experience with both buying and selling on GearTrade! I've purchased several items via GT and have never had any issues! They've also updated their payment system so they can pay out their sellers that much more quickly!

I ordered a battery that was described "new and never used", instead I received a heavily used, broken battery that didn't work at all.
Geartrade offered no help to resolve this matter and Ive been left with a 170$ brick, luckily *** agreed to fix the battery for a fee
Stay away from Geartrade.com, that don't have your back in case anything goes wrong. Use ***, local craigslist

I sold an item through geartrade. The purchaser paid for it and was pleased. Geartrade NEVER sent me a check. I then had to request electronic payment. I was told that it would take 1-2 days to post. A week later I still have not been paid. End result: I am out a backpack.
NOTE: although geartrade lists their phone number on the Revdex.com website, I couldn't get it off the web site. When I DID call, all I got was a recording telling me to leave a message. Email support, when it does take place, has a delay of several days, sometimes more. Three times, I did get a response promising me to be paid in "1-2 days" and that just never happened.
SO: for a missing backpack and no money, -1 stars.
For overall lack of customer support and general dishonesty: -a million stars?
The service is a sham. I'm going to find a way to report them to the Utah prosecutors office.

An item purchased from Geartrade.com, shipped by the USPS was not delivered successfully. I was told by the post office that the item was returned to the sender for unknown reason, and the seller has stated that they have not received the returned item but that they will forward it upon it's return. It has now been over a month. The company representative states that they cannot issue a refund because they have remitted payment to the seller of the item (the company is a marketplace/ middleman.) They state it is beyond the "return inspection window." How can 1. a return inspection window pertain to a situation where the item has not been delivered and therefore could not be inspected? and 2. why would they pay the seller for an item that was not confirmed delivered by the post office? Their response is a brush off attempt, but I can not have my money lost for products not received.

I've been doing business with this company for over 15 years and it's ran by great people who care. If there is ever a problem with an order, they always do their best to fix it. Buying used gear from individuals is inherently risky, but the customer service team is top notch and anytime I encounter an issue, it's resolved.

This site might be good for buyers, but the payment processing for sellers is unacceptably slow. I shipped an order to a buyer and it was delivered two days after the purchase, but I have been waiting for more than two weeks to receive payment for my gear. I would not recommend this site to others.

My experience with this company has been extremely frustrating, and I do everything possible to give Park City locals the benefit of the doubt.

On 9/16/19, I sold skis on GearTrade for $900, which were delivered to the buyer on 9/20. In other words, I took FOUR DAYS to complete my side of the deal, including shipping. So far, so good. GearTrade's site says they printed my check on 9/26... but it's 10/9 and I don't have it. So I emailed, and they responded it was not "mailed out until 10/3." In other words, they then took a full week to theoretically mail a printed check. We are both in Park City, I said; I should have had it days ago. They responded, "Checks get lost in the mail on a weekly basis." I've never had a check fail to reach me, from anyone; the mail works pretty well. I offered to swing by and pick up a check. They responded, "We don't have any options for check pick up." Yeah, right. I offered my Paypal or Venmo account. To this and every other further attempt on my side, they respond: we have to check with the (unnamed) site manager, who seems to never say yes to anything.

I worked in Customer Experience for over 15 years... the pattern I just described is chock full of the things unethical companies say and do to delay making payments. It's been a long time since I've had such a bad experience with any company, and never one in Park City. One last point: I told them yesterday that if I wasn't paid by 5 p.m. today, I was going to use social media to the best of my ability to warn others about how they treat customers. It's 5:19 p.m., and I'm hitting Submit.

I have been selling product on geartrade for over 3 years now. It has been a very good experience. Geartade peeps do a good job

This company is amazing!! Professional, kind, courteous...and a fantastic online selection! Thanks so much, GearTrade Team!

GearTrade rules. Great resource for buying and selling used gear at reasonable prices. Customer service is accessible and a breath of fresh air in the age of talking to robots.

I've been using GearTrade for over 10 years and have bought a ton of gear and sold a handful of items. It's always a great spot to find a deal.

Great customer service!
I’ve always had shipments sent promptly and they were very helpful when ordering!!!
The best!!
I highly recommend this site!!!

Bought a pair of running shoes that were rated "very excellent". They were well worn, the logo on the insoles were partially worn out and dirty. Never using this site again. I'd gladly pay the difference between what I paid for these shoes and real, new shoes. Revdex.com, how do you rate a business A+ when is has 2 negative reviews and 1 positive review?

I used geartrade.com to sell my tent recently. I mailed the tent to the buyer and it has been 3 weeks and I have not received my check for $300.00. I have emailed them countless times and have gotten no responses. They guarantee me payment but are not responding to anything. The buyer has already received the tent and it says the invoice is ready but the check never got to me.

Dishonest company. Shipped out a package to a buyer and buyer stated they never received it despite tracking information indicating they did. Gear trade would not give me the payment for the package shipped. I even filed a UPS lost investigation which concluded the buyer received the package.

I ordered an duffel bag from the website. I received the wrong item in the mail. The packaging slip was printed correctly, but the item in the box was incorrect. I have tried to contact GearTrade through their website “returns” tab three times. I have not received a response from the company. Yes, I have checked my “junk” mail, hoping it was shuffled there. Nothing. At this point would like to send the backpack back to them and have my money refunded.

An old and antiquated way of selling old gear. If you have any issues they don’t post contact phone numbers (at least not on their mobile site) so you’re at their mercy to respond to email. So far they are 0 for 0 for responding. Tried to change my address but the changes wouldn’t save so now there’s a missing check (seems like an electronic payment would be better, right!!) that I have to locate. Put another email in to geartrade. Fingers crossed they actually respond this time. One plus is the wide audience of people looking for the gear you’re trying to sell.

I sold an item *** through Geartrade website, I shipped the item to the address they provided. The item was shipped via USPS Priority with the tracking number, which shows that the item was delivered on Nov 24, 2017.
Geartrade assigned the number for this order: ***.
The invoice which was emailed to me by Geartrade.
However, Geartrade deleted the entire record of this order from my Geartrade account, so there is no way of tracking the progress of the payment they owe me.
I still have a proof for this order in their emails.
No checks issued, no notifications or emails from them.
I tried to contact them but no response.
Unfair practice and frustrating experience.