Gateway Transmissions

Business damaged the wheel on the vehicle they performed alignment onAlignment was not completed correctly and business is refusing to work with me to resolve the issue

Complaint: [redacted] I am rejecting this response because:above pictures show damage of the wheel and evidence of yellow paint from machine inside shopI had the alignment checked out again after reviewing paperwork that I had received to verify the alignment was done correctly, it was way off spec and I was charged to do a wheel alignmentThis was determined after verifying the car was done incorrectly even thier results show the rear wheels were not adjustedSincerely, [redacted] ***

Complainant had front end alignment performedThere is no evidence that the wheel was damaged while in our possessionComplainant picked up vehicle, then returned after we were closed to report a fresh scrape on his wheelComplainant demanded new set of custom wheels, cost approximately $We declinedNext he said he could get a different set of wheels for $We again declinedThis is first time we have heard that he feels the alignment was done incorrectlyWe would be willing to refund amount spent at shop to satisfy warranty