Gateway Tire & Service Center #

Please be advised that we received a call from our customer in.July, for a problem withoutside wall hydrantWe replaced the hydrant with a new Legend hydrant and replaced copper pipe with plasticAfter a short period of time, the new hydrant was found to be defective.We returned again and replaced the hydrant with another Legend hydrantAt this time our customer became dissatisfied about his bill, claiming he should not be charged because of a yr.warranty, but our distributor would not honor same.In the meantime, our supplier, [redacted] Distributors, acknowledged that there was a problem and stopped stocking Legend hydrants.We returned a third time and replaced the hydrant with a Prier hydrant, at which time our erred and did not perform the work properly, causing a leakCustomer was home at time and turned Water off to hydrantHe called office and we immediately responded.At this time customer was asked what could be done to appease customerHe responded with a request to replace the plastic pipe with copper and replace the insulation, that became wet because of leak.According to your correspondence, customer has requested a mold and insect inspection.Due to the fact that customer vacuumed up the water immediately, we do not believe that a mold and insect inspection is necessary.We could not perform the work that day because the customer could not be home due to an appointment and to give area time to dry out.Customer stated he would be home the following week and work could be performed at that time We returned and replaced the plastic pipe with copper and replaced the insulation, as per customer's request.Upon completing this job, customer's wife was asked if there was anything further that needed to be done and her reply was "no".Customer was not charged for this repair.We have been in business for years and regret that this has happened.We have tried to work the customer and if reimbursement for the second call would solve this problem, we are willing to credit his account