Gas Associates Heating & Air Conditioning

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

To Whom It May Concern, N H Ross responded to a clogged sewage lineThe N H Ross technician cleared the blockage in the main trap for the houseAccording to the homeowners letter, they stated that they had their cesspool pumpedI'm sure that this main line stoppage was caused by a full cesspool backing up into the houseAlso, the customer paid for work that was completed at that timeMy manager called the homeowner and we offered to credit the full amount towards our price to replace a sewage ejector pump that had evidently failed but the home owner refusedIf you need any additional information please contact me at ###-###-#### Kind Regards, Neal R***

Revdex.com:At this time, I have not been contacted by N.HRoss, Inc. regarding complaint ID ***Sincerely,*** *** I have not heard from NH Ross they sent a standard survey via email for there customersI let them know how I felt about there service in the emailI
am also disputing the charge and having my credit card company investigate there absurd charges for doing nothing

Raymond Plumbing will agree to reimburse the $deductible and provided the customer will sign a statement stating There will be no additional action to collect fees, reimbursement or chargesThat Mr*** or those associated with this complaint will not publish any negative ratings or reviews on any online or published sites and will close the complaint as satisfactory

We were dispatched to this call by the homeowners home warranty company on 11/12/The service technician found a leak in the refrigeration circuit when he attempted to add refrigerant to the systemWe replied to the warranty company on 11/12/stating to them due to the age and condition on the
unit we did not want to repair the unitWe had several conversations with the home warranty company about this unit, since it had been serviced under their contractI explained the situation to the warranty and they stated they would refer it to another vendorThis home owner paid for the deductible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Ross cleared the main line with a GUARANTEE this would solve the plumbing issue. The issue never resolved. Water still backing up not even 24 hrs later. Cesspool company & tech from Ross both agreed the issue was not from a clogged main line but from a broken pump. I was not offered a full credit unless I agreed to pay Ross $1250.00 for a new pump & install that was quoted at $750 by cesspool company it wasn't until the cesspool company replaced the pump that plumbing issue was resolved. The 2nd time I spoke with manager from Ross I was offered $100 credit. I declined. I'm not paying $476.00 for work that was not done.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To Whom It May Concern,      N H Ross responded to a clogged sewage line. The N H Ross technician cleared the blockage in the main trap for the house. According to the homeowners letter, they stated that they had their cesspool pumped. I'm sure that this main line stoppage...

was caused by a full cesspool backing up into the house. Also, the customer paid for work that was completed at that time. My manager called the homeowner and we offered to credit the full amount towards our price to replace a sewage ejector pump that had evidently failed but the home owner refused. If you need any additional information please contact me at ###-###-####.   Kind Regards,   Neal R[redacted]