Gary Yeomans Honda Reviews (%countItem)
Gary Yeomans Honda Rating
Address: 752 N Tomoka Farms Rd, Daytona Beach, Florida, United States, 32124-1076
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We dealt with Juan via texting. He was awesome! He worked with us on the price, but also on making it the easiest possible process with our son.
They offered complimentary bottled water while we were waiting.
The finance person (I don't remember his name) was awesome too. He went out of his way to get us what we specifically needed.
My only complaintS are, the kids area and the "detail clean". While it's amazing that they have a kids room, it could use some serious cleaning and updating - especially with COVID-19. The toys were all preschool aged with a handful of $.99 books. The toys were all visibly dirty and sticky.
The detail job was disappointing. It didn't look like they had washed it at all. There was visible lint and smudges on the windows etc. it wasn't terrible, but Juan said it would be "immaculate" which it wasn't.
Overall, we had a great experience!
Yeomans Honda sold me a warranty I never received and financed through my Honda account. I cancelled over 8 wks ago and no funds have been received.
I purchased a service contract at the time of a new vehicle purchase. It was financed through Honda along with my vehicle. I never received a copy of the warranty and then discovered it wasn't Honda Care, as I've had on numerous other Honda vehicles. It was through a company called Total Warranty Services. When I contacted them to get a copy of the policy, they told me they couldn't provide it and I had to call the dealership. I called the dealership and they couldn't provide me a copy of the warranty, though did print something off the internet from the total warranty site. I went in to cancel this warranty I never received and was given two different figures for the prorated figures of the amount I would be credited back; one by the warranty company and a much less one by the dealership. My vehicle had about 5000 miles and the warranty was for 100k miles. I then subsequently discovered one of the owners of Yeomans Honda through another company also has an ownership interest in the relatively new warranty company, Terry T. TT of Nova, Inc. and TT of Flagler, Inc. This was never disclosed at the time of this warranty purchase. I dealt with the general manager, Haitham F and the finance manager,. Dan B. Neither of them are returning my calls or emails about where my refund is and why it hasn't been credited to my Honda Finance account. It has been over 8 weeks since this all began and they are unresponsive. I am also still paying interest on this contract I don't have and never received. There is also a dispute as to the amount due to me; they cannot explain their calculations.
I am seeking a refund in full of the $2161 I paid for this warranty plus amortized interest in the approximate amount of $188 be credited to my Honda Finance account, which they have a copy of.
Mrs. came to our dealership to cancel the extended warranty that she purchased; she also indicated that she never received a warranty booklet in the mail after her purchase. We informed Mrs., at the time of purchased we provided her with all of her warranty forms. She said that every time she purchased an extended warranty she always received warranty booklet. We informed her, the warranty company don't send anything in the mail, this is the reason why we provided all the warranty forms to her at time of sale.
We have provided Mrs. with another copy of her extended warranty. As per Mrs. request, we also canceled her extended warranty. Per the warranty terms, the warranty was prorated and canceled and a check was send to Honda North American and she received $1,757.68 back to her account.
Thank you!
(The consumer indicated he/she ACCEPTED the response from the business.)
I hope this dealership doesn't sell this warranty any further and/or explains other warranty options. The "roadside assistance" is actually a reimbursement to the consumer after they pay for a tow, etc. Knowing it took over 9 weeks to receive any reimbursement this is outrageous. While I believe we are about $100 off about what I should have been refunded,(5% of mileage used and 15% of term used), losing my repeat Honda business (10 Honda's purchased over 20 years between myself and family) and telling other Honda consumers to stay away from this dealership will suffice. Thank you.
I was working with Michael, the salesman in reference to trading out a 2017 leased Honda for a new model. He worked well and came up with what I though.t was a fair price. I then went to the dealership after asking MANY times if this price was solid. Did not want to waste anyone's time. Upon arrival, sitting and waiting to sign paperwork, I was met by sales manager Michael G who wanted to apologize, give excuses, and state that he had just recently transferred from GA. and made mistakes on the pricing of the trade out vehicle.
This type of nonsense is why I do not want to deal with Yeomans Honda! I strongly recommend to anyone in the Daytona area not to deal with them. Totally wasted my time.
Do yourself a favor. Avoid them at all cost.
This system wont allow me to give negative stars.
I bought a 2011 Jeep Compass from their dealership. It was sold with various issues. It was obviously not inspected prior to sale and had cost me $$$
My husband and I bought a 2011 Jeep Compass from their dealership while I was in AZ. It was bought for my brother who had fallen on hard times.It was sold with various issues. It was driven off the lot with one headlight out and no fog lights. It was obviously not inspected prior to sale and has cost me well over 2000.00 in the year and a half since. Each time I have to call I get attitude and have to argue about the state of the vehicle at the time of the sale. The most recent occurrence would be me replacing the battery because the one in the vehicle when it was sold to me was not up to specifications for the vehicle. Dealing with this business has gotten worse every time. I sincerely wish I'd never done business with this place. They have VERY questionable sales practices and I'm sick of paying for them not doing their jobs in the first place.
I wish to be reimbursed the money I've had to put into the vehicle as a result of their negligence. I'd appreciate the 100.00 fee I have to pay for each visit to be included in that since I shouldn't even have to deal with it. I'd even settle for the 1500.00 down payment to be refunded for all of the stress and financial duress caused by their less than honorable sales practices seeing as I was under the impression I was being sold a vehicle in very good working condition that had under 70,000 miles on it.
Mr. L purchased a 2011 Jeep Compass from us over a year ago on August 07, 2018 for Mrs. L brother.
At the time of purchase they had a concern on the vehicle, we immediately addressed and fixed the vehicle concern. In-addition, we paid for her brother to stay at hotel until the vehicle was fixed so we can make sure they are comfortable.
When I spoke to Mrs. L a few days ago, I have informed her that car Batteries go out based or usage and climate condition every day. and we will not reimburse her for the down payment or or for the replacement of the battery
unfortunately, her comments and language was unprofessional and offensive to when she called and spoke to me.
Thank you,
Haitham
(The consumer indicated he/she DID NOT accept the response from the business.)
During my talk with Mr. he denied ever speaking with me previously. Prior to actually getting him on the phone his operators were VERY disrespectful. I was cut off and put on hold repeatedly until I called and asked pressed 2 for parts which was when I finally got through. When he did actually speak to me on the phone he repeatedly told me I'd only called once 5 minutes ago after I"d spent an hour and a half of dealing with unprofessional and rude operators. One of which asked the spelling of my name and when I started spelling it in military alphabet so it would be spelled correctly said "oh my god, here" and handed the phone off to a female operator. My "unprofessional and offensive language" was a result of him denying that we'd had any previous contact and interrupting me every two seconds as well as the unprofessional and offensive conduct of the employee I was forced to deal with prior to speaking with him. They sold me a car without a basic inspection done on it and have continuously fought me when I had it brought in for repairs. I do not accept this response because they did not inspect the vehicle prior to selling it and have been extremely combative and unprofessional in all of the dealings I've had with them. They are one of the worst businesses I've ever had the misfortune to have dealings with and I wish to be reimbursed for the amount of money I've had to put into the vehicle as a result of their negligence and more than questionable business practices. Not only that but the sheer rudeness of both Mr. and his employees was completely unprofessional and their service is severely lacking. Those are the reasons I'm asking to be reimbursed. If it wouldn't destroy our credit I'd return the vehicle and wipe my hands of this mess but unfortunately I'm forced to deal with this unsavory business.
Mrs. L, I do appreciate your feedback.
My apologizes if I or anyone at our dealership might have offended you when you called.
As you know, it was only a-few days ago you called demanding a refund for the battery that you just replaced. As I said before, we immediately addressed and fixed all your concerns you had over a year ago. we will not refund you for a battery that you just installed and the down payment that was applied to your vehicle over a year ago?
Thank you,
Haitham
$6500 cash down and they refuse to repair a headliner.
Bought an '09 Civic from them this past Thursday. Everything seemed great until I drove it over the weekend and now the headliner is coming undone, littering the back of the car with the foam-like material beneath the headliner & exposing the cheap adhesive they used on it for a quick fix. Very disappointed and didn't expect this type of business from a Gary Yeoman's dealership. They're willing to vacuum up the foam from the inside of my car but not fix the headliner. It was raining the day of the test drive, it wouldn't have been possible for me to ride with the windows down and let the wind blow the headliner to discover this issue. The sunroof also doesn't work (couldn't check that in the rain either) which I'm willing to not worry about if they just fix the headliner correctly and not with some cheap fix like they did before. I put $6500 cash down (over 50% of the total vehicle cost) and they refuse to make this repair. This is sneaky and unethical as I never would've bought the vehicle without this being repaired first.
Repair the headliner correctly so that wind blowing into the car doesn't cause it to be broken again.
We have cut a check back to Mr. P for $250.00 so he can fix his header on his own. Mr P is happy with the resolution.
(The consumer indicated he/she ACCEPTED the response from the business.)
I am happy with the resolution.
dealership failed to payoff my trade
I traded my Jeep Wrangler nearly two months ago for a Honda Accord. The dealership agreed to pay off my trade at a negotiated price. Two months later the bank that financed the Jeep are contacting me seeking payment. Not only am I going to have additional finance charges on the Jeep but now my credit will be dinged for late payments.
Payoff the trade and any additional finance charges that have been assessed.. Also tell the bank it was not my fault and it should not be reflected on my credit.
On May 10th, 2019, Hailey *** and Christopher *** entered into a transaction with Gary Yeomans Honda in which they purchased a 2018 Honda Accord and traded in two vehicles, a 2017 Chrysler 200 and a 2013 Jeep Wrangler. Gary Yeomans Honda arranged financing for this transaction through *** Lending, and the transaction included sending a payoff of $17808.40 to Chrysler Capital for the unpaid balance on the customer's Chrysler 200 and another payoff of $16190.32 to TD Auto for the unpaid balance on the customer's Jeep Wrangler. The transaction required a $2,000 down payment from the customers.
*** Lending asked for proof of residence for the couple since the address they provided was to the police station where they work. Getting the customers to provide proof was very difficult, since the customers were largely unresponsive to messages left by the dealer. Finally Mr Maher said he would have one of his superior officers write a letter stating that they only got mail at the police department because of the sensitive nature of their police work. It took weeks for this to transpire, despite repeated calls and messages from the dealer, and it was made clear that the dealer could not pay off the trades until *** had funded the contract. Adding to the delay was the fact that the $2000 check that the customers gave the dealer for the down payment was not able to be cashed.
On June 17th, the customers brought $2000 in cash for the down payment but so much time had elapsed that the original loan approval was no longer valid. At this point, a new loan application was submitted to the bank and the customers came back and signed the new contract on June 21st. Again, it was made clear that the trades could not be paid off until the new contract had been funded.
On July 3rd, 2019, after the second contract was funded, the dealer paid $18,222.26 ABOVE THE AGREED PAYOFF (not just $17808.40) to Chrysler Capital and $16382.88 ABOVE THE AGREED PAYOFF (not just $16190.32) to TD Auto. The extra $606.42 that the dealer paid was simply a goodwill adjustment--our way of saying "thank you" to the officers that risk their lives on a daily basis.
Both vehicle have been paid in full.
Thank you,
Gary Yeomans Honda
On 12/07/18 I went to Gary Yeomans Pre Owned Supercenter and was interested in purchasing a vehicle due to my vehicle falling apart. I met with a sales lady that I knew personally Chava is her name I believe she went by a different name here. We looked through vehicles and we selected a vehicle that would be best fit for me. I know nothing about cars or the fair price of the vehicle and I'm quite clueless about a lot of stuff like this.
Donnie the manager walked in and Chava as well as him assessed my trade in and decided to give me $9,400 for my 2015 Kia Optima. They told me the 2011 Nissan Juke was $18,699, they showed me the vehicle and I liked it. I felt pressured into making a decision right away and I mistakenly made the decision to sign the paperwork and purchase the vehicle. Due to issues with my previous vehicle which led me into looking for another one, I purchased the warranty with the vehicle which added over $2,000 to my loan.
The night of 12/07/18 I came home and spoke to my son regarding my purchase and he automatically *** the value of my vehicle. *** price range for a private party sale was between $8,786-$10,933, with a median price of $9,860. This was half the cost of the vehicle I purchased. My son and I were infuriated and felt as if we got robbed.
12/08/18 we went to Gary Yeomans within 24hrs of the inital purchased and asked for a return I spoke to General Manager Donnie, Donnie was very rude this time around. He was hostile with my son and I. He said that we could exchange for another car that was equviliant to the price of the Kia and walk out without payments. He said the only issue was we would have to come back Monday when he receives more inventory to obtain a vehicle of that value or trade it in for a car with less payments which we didn't want to do. He would not accept a return, He texted me this info.
12/10/18 I came to the dealership and all he could offer me was another over priced car and completely went against his word.
Product_Or_Service: 2011 Nissan Juke
Refund I want my money back for the vehicle and you guys can have the 2011 Nissan Juke. I understand you sold my previous car within 24hrs of obtaining it. This is bad business, I don't want a car equvilant to the value of my old one. The cars sold here are way overpirced for all I know they can give me a 1999 Toyota Corolla and say it was price equivalent to my old one.
We are in the process of working with Ms. to find a resolution. After resolving her concern we will request this case to be closed. Thank you, Jason P
(The consumer indicated he/she ACCEPTED the response from the business.)
I am excepting the response, the business handled the situation by assisting me in obtaining another vehicle. I am content with the resolution provided by Gary Yeomans.
Bought new 18 civic EXL 10/24/18. Car came with navigation notdisclosed n paperwork.Navigation malfunction within a week. Car has fuelsystem issues
Purchased 10/24/18. Honda civic EXL. Navigation was available in car. Navigation malfunctioned 10/29/18. Car made loud rough noise. Car jerks when accelerating. Car has poor fuel economy all brought to dealership attention 10/29/18 to present. Service department denied any issues. Informed it's a CVT engine. I sold Hondas I know how car sounds and drive. Drove with sales advisor 11/7/18 and experienced jerking while braking. Drove with service manager 11/7/18 and experienced jerking. Head unit replaced 11/16/18 with non navigation unit. Informed by customer relation manager technician didnt experience anything and that it's a CVT engine.
Unwind of deal replaced with NEW EXACT VEHICKE 18 EXL AEGEAN BLUE OR LUNAR SILVER NAVIGATION.
We have addressed Mr. concerns.
The vehicle was never equipped with navigation. To rectify the concern we replaced the head unit. The vehicle is beautiful and it operates perfectly.
(The consumer indicated he/she DID NOT accept the response from the business.)
Car did come equipped with navigation car still sshows partial navigation in cluster panel stuck in last destination set. Car still shudder when brakes and jerks when accelerating. Company response is typical. Its dismissive and poorly informed, lacks accuracy and and truth. Navigation was confirmed by gary y*** technician as show in attachments. The owner in poorly mistaken and informed. Issues never fixed. I Have audio recording of service manager admitting to failure to fix brakes and acceleration issues. Was told to continue to drive defective car until major issues arise.
Mr. understand the vehicle he purchased did not have Navigation. We will not unwind the deal.
H*** F
(The consumer indicated he/she DID NOT accept the response from the business.)
The operator h*** fails to understand florida law. Florida's Deceptive and Unfair Trade Practices Act (FDUTPA), sections 501.201-.213, Florida Statutes is intended to "protect the consuming public and legitimate business enterprises from those who engage in unfair methods of competition, or unconscionable, deceptive, or unfair acts or practices in the conduct of any trade or commerce." § 501.202(2). Mr. H is fully responsible for misrepresenting features signed off by his dealership technician and my Attorney will handle the situation moving forward. It is a weak excuse and response on Mr. H part as a weak owner who fails to correct his wrong. I dont expect much of a positive result or response from a poor leader who runs his dealership poorly. He is sadly mistaken if he believes the law us on his side.
Let's see where do I begin.. first of all Jason was phenomenal. That guy deserves a raise. He worked his *** off. The finance team not so much. Came in looking for something specific and Jason went to extremes to help us. When we went back to finance 4.5 hours later everything changed. George swore he was giving us a deal while lying about how much a tag is (which his manager tony unprofessionally called him out on in front of us). (***by the way be sure to check your internet rate because they admitted to being upping it by 2% and it being legal. He mentioned that too.) Then when we said no we're good on the deal he brought Tony in which kept slamming his fingers down and telling us it was for us, cause they weren't making money on the car they could sell it someone else and make more on it. (Which should never be said to a customer) then when we said our 500th no to Tony they finally gave up. And we just wanted to leave.
You ready for the best part. It gets REAAAL good. We gave them $2000 CASH deposit (4-50's and 90-20's to be exact) when the deal wasn't what was discussed they said well we can't give you your cash back until Monday. No that's not going to work, we still have to car shop and we work on Monday!? Tf. So I sure did tell them to get our money now. But they dropped it in the safe. And apparently can't open it. They kept saying Monday is when the safe can be opened. Finally a different guy comes out and disrespects my boyfriend by ignoring him completely and kept telling him to stop. While he kept touching my shoulder, which was annoying he finally said they'll come out tomorrow at 1030 to write s check for $2,000, that's not an option we need cash. He came out talking to us like we're children and made it seem like they were doing us a favor by having their safe control team come out Sunday at 1030 to open to give us cash. It's not a favor when you were charging 2x kbb price for a car so we didn't want it. And you held our cash. Finally we had to drive 30 minutes back this morning to get our cash. Seems like this finance department sucks from the other reviews I read.
So yes, maybe we shouldn't have raised our voice but in their positions they shouldn't have either. Definitely not stopping my complaint here. Just wait. I will never bring my car there for servicing either. These people will never get kind words or referrals about their business from me.
My favorite part and Gary might want to know that Tony made sure to ***ure me that our $2,000 was nothing to them since they make so much daily. (Great job Tony, that's what customers like to hear that their money is nothing to you!)
There was, in my opinion, an illegal action taken against me by a sales represntative at this car dealership.
The sales rep asked for my income which I have never been asked for before by any dealer. He asked that I initial a box allowing Honda to charge my credit card account as a down payment. The page was folded in half, so he hid the purchase price from me. He insisted that I initial it. I opened the page by moving his hand away, and saw a price $5,000 above the USAA price, which he was aware of. I never agreed to this price and Honda was forcing me to agree to a price unseen. If I had initialed this, I would have been forced into a purchase I did not agree to.I stopped the transaction. In my view this is a very dishonest sales practice and may be illegal. I am a 70 year old totally disabled veteran. He also acted rudely toward me from the begining of our meeting.
I feel this organization should be investigated to see if they are doing this to other customers. What they did may be illegal. It may have just been this sales rep, or it is a practice encouraged by management. I don't think anyone, especially old people, should be subjected to this conduct.I am interested in a Honda and request a $5000K credit above the USAA best deal price when I am ready to purchase the Honda of my choice.
Called Mr. this morning and left him a voice to contact me so I may address his concerns.
I can be reached at 386-253-4478 at anytime.
Haitham F
(The consumer indicated he/she DID NOT accept the response from the business.)
*. He sounded like he was sincerely interested in discussing the matter. He said his boss had asked him to call me. I left a message on 2/12/2018 at about 10AM with the attendent at the dealership to have Mr. F call me. I did not receive a call back, which is understandable, there may have been issues at his job that he needed to work. I stayed near the phone until 5PM as I cannot hear the phone ring due to a hearing impairment.
I did receive a phone message dated on 2/8/2018 from Mr.F
On 2/21/2018 I will pass by the dealership between 3PM and 4PM if he would rather meet with me in person. Or we can continue to try to connect via phone, which may mean playing phone tag for awhile. Or we can arrange a pre-arranged time for him to call me to assure I am near the phone. My phone transcribes spoken words to script, but it is not the best, but I do have a volume switch which helps over the phone.
So, bottom line, the matter has not been resolved. It appears that we are both trying, however.
On Friday February 16th I spoke to Mr. and addressed his concerns.
I also informed Mr., for us to approve him for an auto loan, we are required to get all employment and income information so it can be provided to the Leander to get him pre-approved.
This information is required by everyone without exception.
Mr., will contact me personal when he is ready to purchase a vehicle.
Regards,
Haitham F
(The consumer indicated he/she DID NOT accept the response from the business.)
*, as he offered. Since there will be no $5K discount what is the benefit of personally meeting with Mr. F anyway? Thank you for the opportunity to reply.
The issue about the sales agent asking for my income is secondary to the major issue which I stated before in my complaint, and I reiterated to Mr. F in our phone discussion. In my many discussions with car dealers over the years, I was never asked for my income. They conducted a credit check which is all that should be needed. Besides, I always pay cash. The main issue again: the sales agent asked me, rather forcefully, to initial my agreement to debit my credit card account for payment for the car, without showing me the price of the car he settled on, but refused to show me.In fact the paper was folded to hide the price, which I had to reveal by overcoming the resistance of the sales agent. I explained this to Mr. F. In my opinion this is illegal, and I suspect that other customers may have been treated the same way. Mr. F made no attempt to resolve the problem in our discussion, other than saying he terminated the employee. I have no way of knowing if this happened, but it is quite irrelevant to my complaint. How does this resolve my concern? I wonder where the employee got the idea to do what he did to me. I assume he undergoes training. I feel that the leadership at the dealership, as with any organization, is responsible for what their employees do. Since the $5K discount appears to be out of the question based on my discussion with Mr. F, I request $3,000 settlement to resolve the matter of the abuse I was subjected to at the dealership.I will purchase my car at another dealership, so will not have to meet personally with Mr.F
4 harassing phone calls, 3 to home and 1 to my wife's work
I purchase a car on 12/30/17 after the general manager , Mr. F, offered to give me 14 days to cash a CD for down payment.
On day 9 I received 3 phone calls at 10:37, 10:54 and 12:37 asking for the money from the finance manager Anthony M. He was informed that arrangements would be made shortly.
At 11:02 a voice mail was left on my wife's payroll manager's phone asking for payment by Anthony M. Her payroll manager called her in the afternoon asking if the phone call was meant for her and forwarded the message. This caused her severe embarrassment.
No further phone calls requesting payment and adherence to agreement to pay in 2 weeks. Respect for customer from Gary Yeoman Honda
Mr. concerns was rectified to his satisfaction back in January 2018
Since I had not heard from them, I sent a letter to the owner and received a call Wednesday from the general manager who listened to our concerns and apologized for the treatment we received.
manipulated into taking a used car home. they now say I own it. I am diabetic; believe I was delusional to buy (they claim) a car I could not afford; didn't have enough money to afford down payment; didn't have title to auto I supposedly traded in.
Product_Or_Service: 2013 Civic
Refund give back my 2001 honda. return 1500 taken from credit card.
Mr. purchased a car from us in December 2017. Then he elected to change his mind and wanted to return the car he purchased. In good faith we refunded the down payment of $1,500 and returned his trade-in back to him.
This issue was resolved in January 2018.