Garcinia Extract Direct

At Garcinia Extract Direct we offer multiple selling options for our productsConsumers can choose to do a one-time sale of Garcinia Extract Direct or they can choose to purchase the bottles with a monthly membershipThe monthly membership is at a discounted rate of $per bottle days after the original order is processedThis membership will process every thirty days thereafter until the consumer chooses to cancelThe consumer may contact us by phone or e-mail to end this subscription The consumer originally ordered on 12/22/14, a Buy Get Free order at the rate of $This included a monthly membership that recurred on 3/22/for the rate of $per bottleThe consumer contacted us on 3/to cancel the membershipThe customer was notified of the charges on the account, and it was closed from all further billing and shippingDuring this call, the customer service agent issued a credit of $back to the customer as a courtesyThis was accepted on a recorded phone call, and the account was considered closedRefunds take three to seven business days to credit from date of issue -- Best Regards,Garcinia Extract Direct Support www.garciniaextractdirect.comWPoint Loma Blvd#346San Diego, CA 92110Customer Service: 1-855-569-5937Monday - Friday , 8am - 4pm Saturday - Sunday, 8am - 12pmPacific Standard Time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

At Garcinia Extract Direct we offer multiple selling options for our products. Consumers can choose to do a one-time sale of Garcinia Extract Direct or they can choose to purchase the...

bottles with a monthly membership. The monthly membership is at a discounted rate of $49.95 per bottle 90 days after the original order is processed. This membership will process every thirty days thereafter until the consumer chooses to cancel. The consumer may contact us by phone or e-mail to end this subscription. 
The consumer originally ordered on 12/22/14, a Buy 3 Get 2 Free order at the rate of $144.95. This included a monthly membership that recurred on 3/22/14 for the rate of $49.95 per bottle.
The consumer contacted us on 3/30 to cancel the membership. The customer was notified of the charges on the account, and it was closed from all further billing and shipping. During this call, the customer service agent issued a credit of $49.95 back to the customer as a courtesy. This was accepted on a recorded phone call, and the account was considered closed. Refunds take three to seven business days to credit from date of issue. 
-- 
Best Regards,Garcinia Extract Direct Support
www.garciniaextractdirect.com3960 W. Point Loma Blvd. #346San Diego, CA 92110Customer Service: 1-855-569-5937Monday - Friday , 8am - 4pm
Saturday - Sunday, 8am - 12pmPacific Standard Time

Review: I received a shipment of product in which I didn't want. First off, the shipment had no invoice attached so I had to search online to be able to contact this company. I called them and found out that somehow I chose Autoship (no idea I had apparently done this). I asked the sales rep how I could go about returning the product and getting a refund. His response was "they don't have a retail store therefore they can't accept returns". End result is I have a supplement which doesn't work and it cost me $49.95 and I'd like a refund. I sent their company an email explaining my dissatisfaction and they offered no help at all. I'm very displeased and feel like I've been stolen from.Desired Settlement: At this point, I'd like a full refund of the product.

Business

Response:

At Garcinia Extract Direct we offer multiple selling options for our products. Consumers can choose to do a one-time sale of Garcinia Extract Direct or they can choose to purchase the bottles with a monthly membership. The monthly membership is at a discounted rate of $49.95 per bottle 90 days after the original order is processed. This membership will process every thirty days thereafter until the consumer chooses to cancel. The consumer may contact us by phone or e-mail to end this subscription. The consumer originally ordered on 12/22/14, a Buy 3 Get 2 Free order at the rate of $144.95. This included a monthly membership that recurred on 3/22/14 for the rate of $49.95 per bottle.The consumer contacted us on 3/30 to cancel the membership. The customer was notified of the charges on the account, and it was closed from all further billing and shipping. During this call, the customer service agent issued a credit of $49.95 back to the customer as a courtesy. This was accepted on a recorded phone call, and the account was considered closed. Refunds take three to seven business days to credit from date of issue.