Garcinia Cambogia Slimfast

Review: I ordered this trial offer to see how it works. When I first ordered it, It stated free bottle, only pay the shipping. So I figured I would try the supplement. 3 weeks later I was billed $87.00 for the bottle. I didn't notice till I balanced my checkbook and found the money missing. So I called them and the man on the phone was kinda rude. He would not listen to what I was saying. He just kept saying read all the terms and conditions. We have it in there. It states in TAC that trial offer if 4.95 and a monthly supply is $87.00. Well I never received another bottle. They replied that the trial offer was for you to try it and if you keep it we charge you 87.00. NOWHERE did it it say that at time of purchase. This is typical of companies. I asked for my money back and they can take their pills back. He said sorry we can't and got a supervisor. He got approved to pay back 25%. On their website it says 100% satisfaction guarantee. I am not satisfied and would gladly send everything back.Desired Settlement: I want full refund of the amount they charged. They need to live up to their 100% guarantee.

Business

Response:

At Garcinia Cambogia Slim Fast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.