Garage Doors

Good morning Mr [redacted] I'm sorry to hear that the proposed resolution has been rejected on your behalf You're disputing the amount of $255.00, which was the price quoted to replace both springs We don't believe it's fair to ask for this amount back, as that issue has been resolved If you disconnect the door from the opener, you can operate the door manually, which wouldn't have been the case had we not replaced the springs We understand that the news of your 20+ year old opener needing to be replaced was unexpected, as these can be costly Your door is in working condition but if you'd like to replace the opener, we'd honor the discount of $ We hope you rethink your options as you'll find that we're usually the most economical, in terms of what our competitors charge We welcome any phone call and hope to hear from you soon Thanks again and well wishesWarm regards, [redacted] ***President

Initial Business Response / [redacted] (1000, 5, 2015/02/17) */ We will go ahead and do the repairs at no chargewe do need for the weather to change Once we get a break in the weather, above freezing we will do the repairWe will call [redacted] and let here know when the day before

Complaint: [redacted] I am rejecting this response because:My initial call was to have someone to come out for the broken springs because the overhead door wouldn't stay downAs a company sending out a service technician he should have inspected the opener along with the springs instead of him saying yes the springs are broken and it will keep the door from staying down so I will replace the springs.He also widen the hinges on the roller that hold the springs cable wire, why I don't know and he couldn't explain to me why he did itI don't underserstand how it's the opener if the door is still going up and down, the problem is it won't stay down furthermore I bought the garage door opener in not years agoYou stated you was giving me a discount of to replace the opener, to replace an opener is anywhere from to and you quoted me to replace it so where is the discount Sincerely, [redacted] ***