Ganley Alfa Romeo of Bedford

I bought a used car from them as is and I understand that I am SOL. BUT before I signed paper work or anything after l looked at the car fax the vehicle had two open recalls and I asked the used car manager if they had been taken care of or fixed and he had told me yes and that they had just gotten the car back. Well 3 weeks later the car shuts down and I take it to my local ford dealer to see why and they tell me the car still had recalls open on it and that they can be the cause of the issues. The ford dealer said the car was not letting them perform the recall and will need a new PCM. After a big argument with Ganley Volkswagen of Bedford I only have to pay $200 of the $1500. But now I have to wait for this computer for the car and it’s been 4 almost 5 months waiting for it and I want my car. But now I’m just ready to get rid of it and the dealer won’t buy it back and said I’m SOL till it gets fixed and then I can trade it in and still get screwed.
I wish I knew alternative routes of getting rid of the car and getting a new one or the dealer paying me back. I felt like I was lied to and screwed over just to make a sale.

Came in to pay cash for a car 2012 VW Tiguan 61,908 for11999 tax and title included.
Was told to put down 9k and finance I would 3199 and in order to do so the bank requires a 2500 purchase of a 2 year warranty. Total financing costs are 5669. Signs contract but had a few questions about Apr and total cost was 19999 not 5669. Was told if you pay off the loan early you would not be paying that amount.
Next day received a call @1pm from sales *** saying paystubs were needed the screenshot from phone wasnt legible. I sent him a email stating I would send them if I could if not I would come in person.
At 3pm went to dealer and spoke with *** and told him I wanted to cancel financing with bank and pay amount left which was 2900.
They told me that the finance manager that did my deal was gone for the day and he would have to be the one to contact the bank to let them know it would be a cash buy. I was told he would call me in the morning to complete the process. Next day I received a call @12pm that the bank pushed it thur without needed paystub and they were paid and I had to take up any issues with the bank. Called bank @1 pm was told I was given misleading information and I needed to file a complaint with them which they will resolve within 3 days. Also I should file a complaint with Revdex.com.
There were a number of things that was misleading and incorrect.

1. I had to pay 2500 warranty up front for the bank to even finance the car.
2. The odometer reading at time of purchase was 61908.
3.I did not give legible paystubs they had a screenshot from phone, which they later called me and told me the bank need official copies.
4. I called and told them I wanted to buy cash and they did not fulfill my request

Unethical advertising practices. I responded to an advertisement that read as follows:

Ganley Bedford Imports *Ultimate Buyback & CREDIT FORGIVENESS EVENT*
Saturday May 2nd through Saturday May 9th. Vehicles for $149 Per Month! TOTAL CREDIT FORGIVENESS! $99 Down is all it will take most buyers to drive home in a NEW VEHICLE!

*$2500 BONUS CASH TO PAY OFF DEBTS WITH ANY NEW CAR PURCHASE!

*$4,000 trade voucher over and above KBB value!

*$99 Down Payments for most buyers!*

*** #1 Certified Pre-Owned Dealer in the STATE

BAD CREDIT, NO CREDIT, SLOW CREDIT…. NO PROBLEM! Saturday May 2nd through Saturday May 9th We Want Your Car! We NEED YOUR CAR and we are going to PROVE IT! We have 50 TRADE-IN VOUCHERS that can only be used during this limited time event. Ganley Bedford Imports is allowing customers to keep rebates, so your Bonus Cash can be as much as $7000! If a vehicle has a $7000 rebate from the manufacturer, they will allow us to give that to the buyer directly!

On January 1st, your car became another year older and worth less! Trade this week and get up to $4,000 more! We are paying HUGE MONEY FOR TRADE-INS, but you must lock in your voucher before they are gone. Send us a message now to RESERVE YOUR VOUCHER. This is for a VERY LIMITED TIME. To make this the BIGGEST EVENT of the YEAR, we have marked every car on our lot to the LOWEST PRICE OF THE YEAR. That means Low Payments and Easy Financing. You could Trade up and Lower Your Payment. We will even buy your car straight out. Even if credit isn’t perfect, we can typically get everyone approved if we can meet the stipulations. $4000 trade value is up to meaning we want to give you $4000 over, but if your car is in horrible condition, we will have to make deductions!

You cannot combine all offers but let us know when we talk on Messenger what most interests you and we will make sure we take care of everything and help you get a new or newer vehicle.

SEND US A MESSAGE NOW. Our Buyback Team is standing by to answer any questions

We are a New Volkswagen, Subaru, Alfa Romeo, Fiat Dealer with 120+ pre-owned vehicles!

I proceeded to send a message to "lock in my voucher" which read as follows. (I have records of all of the correspondence with this company).

ME: "How can I get in on this deal?"
GANLEY: "It's simple *** !! To get your voucher, I just need to know when to expect to see you, so that I can reserve your voucher for you!! What are you looking to trade in? "

I proceeded to tell them about my trade and the car I was interested in. I told them that I was looking for a "Newer model Impreza hatchback sport under 18k". They then sent me a link to their used cars. The told me that the "vehicle you would be interested in is at our Subaru store" and "we will see you tomorrow at 1:30. Please ask for ***."

Prior to arrival I received a call and spoke with *** to confirm my appointment. I also asked about the voucher. He said "that's from our Volkswagen store, but we'll work with what they told you."

When I arrived to my appointment I was told that there was no voucher. Then I was told that the voucher "only applies to a new VW Atlas." I showed several people (***, ***, ***, and another manager) at the store a copy of the advertisement as well as the records of my Facebook Messenger conversation regarding this advertisement and they all denied that they knew anything about it or that it would apply to the purchase I was trying to make.

Furthermore, I had also messaged the Ganley Subaru of Bedford store prior to my appointment. I send them a direct link to the add and asked "Are you guys actually running this special?" I messaged about it yesterday and they set me an appointment with *** today at 1:30 cause I'm interested in an Impreza hatchback. Would like confirmation before I make the trip. Especially since the stay at home order has been extended."

GANLEY Subaru of Bedford's reply: "Yes"

I was lured into a store with false advertising (where not all employees were wearing face covering or complying with the 6ft rule, btw) during the COVID-19 pandemic only be told that they would not honor the claims made in their ad nor would they honor the confirmations regarding the ad and the voucher that were given to me by their stores via FaceBook messenger.

I brought my Newly Purchased Vehicle that was sold by this dealership and I purchased the paint protection program which involves putting Xzilon on the interior and exterior of the vehicle. When the service department was preparing the cars exterior to apply the protective coating, they must have used the wrong kind of compound or used a buffing pad that was contaminated with dirt/pebbles since they damaged the exterior paint on the vehicle. They are claiming that there is no evidence of damage however multiple people and the pictures I took when inspecting the car shows that there is in fact damage that occurred in their possession. They had the car for roughly 2 months and they could not fix the damages they caused. They gave up on trying to fix it and said, "Its a used car so there is going to be scratches in the paint. Even when you buy a new car, the paint isn't going to be perfect and there will be scratches in it." and they repeated that statement when I replied stating "I understand used car might have scratches in it but if I bring it to you without the scratches and you give it back with new scratches, how is that normal to happen when performing a full detail? I would not suggest buying a car from this dealer since they clam its normal to buy a BRAND NEW CAR THAT COMES WITH SCRATCHES, AS WELL AS, WHEN GETTING IT SERVICED TO RECEIVE YOUR CAR BACK IN WORSE CONDITION THEN AT THE TIME OF DROP OF!

I leased two new VWs from this dealership and soon after began noticing paint defects. When I questioned the dealer about it, they swore up and down that these vehicles weren't repainted. Several trips to local body shops and they all agreed that these cars were repainted. What is weird is that I leased them with under 10 miles on both. Decided to have Volkswagen of America look into this and because of my mentioning of both cars, they flew a rep down to investigate. Several paint meter readings later, they confirmed these cars were repainted outside of the manufacturing site. It wasn't until VWoA got involved that Ganley spilled all the info that several cars on their lot were vandalized, repainted and sold as new??! I have been experiencing multiple issues with the poor initial spray job that these cars had to go back and be stripped and repainted, these issues still continue.
Now I don't typically write reviews, but I just recently I discovered that I was given the wrong license plates for one of the vehicles. It wasn't made apparent till I started receiving random parking tickets. In the parking ticket photo, it was not even my car, no where close to where I live/work. When shown this ticket and photo, I was reimbursed for the ticket fee by Ganley as they admitted fault. However I have started receiving more, and when I contacted them about this... nothing. I have not been compensated for my poor experience from this dealership nor the parking tickets outside of the first incident.

I received a email from Ganley that said, I would receive $50 via Visa card if I came in a drove a 2020 outback. I agreed. I do not live in Cleveland so I journeyed 55 min to Cleveland for this reason. Once finished Ganley (*** ) the sales amen that assisted me took my information, and told me they send it to my email. After four days I connected the manager who never returned my call. I contacted *** and he told me he would speak to a manager, the manager who never got on the phone told *** their was nothing they could do. The dishonest in promising something the could not keep. I disappointed in the way the situation was handled. I still have the email which shows the $50 test drive.

I purchased a new 2019 Volkswagen Passat in the Spring of 2019, I added the automatic start feature with the sales person at the time of purchase. The feature was added and included in my monthly car statement. To date, the feature does not work, I have taken my car into the dealership to have the feature repaired three times to no avail. I have called the the dealership to have the issue fixed and calls are not being returned.

We were promised a refund for service badly completed. It was promised two months ago. After numerous phone calls and promises we still haven’t received our check for approximately $375.

My Husband and I recently purchased a used vehicle from Ganley Subaru a month ago. It was used, but extremely low in miles. I looked at the wheels and noticed rust on the brakes and asked the salesman about the condition of them. Later inside, while going over the mechanics notes, he told us everything was great on the inspection. All was in working order. We thought, great! Let's continue with the purchase. So, we bought the car and was going over extended warranty plans with the Finance Manager. We decided on a warranty package that covered all major components of the vehicle. I specifically asked about brakes, and he replied it would cover everything except pads and rotors. I then proceeded to ask examples of coverage just to make sure we were on the same page. I asked if it covers calipers, ball joints, wheel bearings, etc. He said correct. It covered all of those. So, we proceeded with purchasing the extra warranty from them. Everything seemed to go so great! We were happy with how everything seemed to be going. On our way home (we live half hour away from the dealership), we noticed a burning smell and when we got home I noticed the passenger rear wheel was hot. Working around the tire and service industry, I knew this wasn't a good sign. My husband called the salesman the next day and was told it was just from the chemicals they had used to clean the wheels with. I found that to be a far stretch, but we decided to wait and see. After the same issue with the wheel happened a couple more times, I took it into an auto shop to see what the issue was. Turns out, we needed brake pads, rotors and calipers. The pads were so rusty they got hung up in the bridge. The calipers were seized. At this point I was a little upset in the salesman for not telling us the truth on the condition of the brakes. Having two children in the car, this could have been a dangerous situation. I had no problem Paying to fix the pads and rotors, as I knew they would not be covered under warranty. I fixed those and the next day decided to do the calipers. The auto shop called the extended warranty company, only to be told the calipers were not covered! It had appeared the financial manager had signed up for the silver plan instead of the gold plan. The coverage he had described to us and we discussed about purchasing was the gold plan. My husband called the dealership to ask them what this was about since we were specific on what we wanted in the coverage. After some lengthy conversations, the retail manager had said they would fix the calipers for us. He had said he would send a driver out to get our vehicle. My husband told them to go ahead and come get it and told them it was at *** Service Center at Summit Mall in Fairlawn, which was a half hour away. The service manager replied that since it was that far away and already at a mechanic shop, that he would allow us to have it repaired there and they (Ganley) would pay *** over the phone after the services were complete. So, trusting the word of the retail manager, we went ahead with the repairs. After *** was finished, they called the sales manager to get the payment. The sales manager told the associate at *** he would call back in 5 minutes with the payment. As I sat there at *** waiting for them to call back, the GM called my husband and said they were refusing to pay another shop. He told us his Sales Manager did not have his authorization to do that and they were not going to honor the Sales Manager’s word. He said we could bring the car there to be serviced but my husband told him it was too late since the services were already completed at ***. We told him the service manager gave us his word, but the GM wanted nothing to do with it and was extremely rude. At this point, we were furious. It had been one thing after the other with this dealership. They obviously can’t be trusted. My husband called the Sales manager back trying to make sense of this. At that point the Sales Manager apologized and said the GM has authorization to overrule him. At this point we were stuck paying for new calipers out of our own pockets with money we didn’t have to spend. Money which was set aside for our children’s Christmas. I was in shock as to how a business could continue to operate like this. They had been nothing but deceitful. I had tried to contact a customer representative through text on their website. I have waited 3 business days and have yet to hear from them. I was told a lady would contact me as soon as she was able, but have yet to hear anything. Again, just another example of the poor customer service and lack of care by this dealership.

Leased a 2018 VW Atlas from Ganley Volkwagen and once the car arrived, it did not include heated seats as agreed. Dealership agreed to work with private vendor to provide after-market heated seats. Provided us with an "I Owe You" document. Due to multiple poor customer service surveys and social media reviews, we have been "fired" from using this dealership and sent to another. When inquiring of the status of the the heated seats, am being told they aren't available/possible and that I can call the private vendor myself. Company failed to fulfill their obligation in acquiring heated seats for our vehicle, twice.

I went to Ganley Bedford Imports to by a car July 3,2018. I told the sales person *** that I was a single mom who has 4 Kids who disabled and I needed reliable Transportation because were on a fixed income . I brought a 2011 Volkswagen Routan mini van as is,only to heave a check engine light come on 2 days with an error code PO760 which means their is an issue with a transmission solenoid.Its has not been 40 days and my car cant pass the aims test so I can get my plate so the check engine light wouldn't come on until after I brought the car. I thought they were good people because they painted my hood of my car for me. So now I am stuck with a $15,000 they I cant put in reverse so I cant take my disabled kids to therapy . There is a special place in Hell for people who scam a parent struggling to take care of 4 disabled Autistic children. May God have mercy on their soul. I spoke to F on 8/28/18 and he told me that they would not fit my car.

On 06/20/18, Consumer spoke with Company general manager, ***, about early release from their lease of a 2017 VW Jetta (4 door) due to health reasons. Mr. said he would have to discuss with an area supervisor and provide an update. An employee came out on 07/05/18 to get the mileage and take photos of the car. Consumer has made numerous calls seeking an update but their messages are not returned.

Test drove a 2015 Subaru Impreza on February 3, 2018 and noticed that car was not displaying a working "blind spot detection", as stated in the cars window sticker, and the online advertisement. Larry *** our sales representative told us not to worry; he guaranteed that it works. We purchased the car on Saturday February 10th. While driving the car home, the blind spot detection still wasn't working. After arriving home and observing the car closer, we saw that the car was not equipped with blind spot detection at all. We called the dealership on Monday February 12th, leaving a message to the general manager, stating that the blind spot detection wasn't equipped and asked them to call us back. Now we have been calling them every week, talking to Jeffery *** the sales manager. Each time we call he apologizes, asks for our phone number, and promises a call back; but no one ever calls back. It has now been 4 weeks of contacting them and no resolution. On top of this all, they also sent us a memorandum title, with the car labeled as a 2018 Subaru instead of a 2015, and also spelled my name wrong. So after visiting the BMV and Title Office, and them being unable to process the transfer of plates, I have not yet been unable to transfer my licence plates to the new car. I called the corporate location and left a message, and no one has returned my call. I also called the dealership and they we unable to help me until Monday. This company seems to be having a lot of issues, and have been unprofessional, inconvenient, and unreliable to work with.

The salesman I worked with, Howard, was not only difficult to work with, but was arrogant and made the process uncomfortable. It seemed he knew of some of the issues with the vehicle because both test drives were done in town, under 35-45 MPH, and both times the highway was avoided per his instruction.
When I picked the vehicle up, the dealership had promised detailing and paint touch up, neither of which was ever completed to my satisfaction. I left the vehicle there and when I needed a rental car while work was being done, I was given a car without cruise control. Upon returning, the work promised wasn't done.
I would never work with this dealer again.

well I brought my car in from service on 7/20/2017 and they said they will have a quite look at the squeaky brakes but they ended up just doing these things I am about to tell you about oil and filters change and tire rotation also they did a all wheel alignment on this car also they changed the cabin filter also installed engine air filter to as well and also did a flush brake system of contaminated brake flush so after they did all that I picked up my car and about a hour or so driving I heard the brakes squeaking again upon braking so I called them back that same day and they said they would take care of this issue so I took it back the next day and they checked them once again and they said everything was working as it should so I asked for the service managers but he was not their so I asked to speak with one of the sales managers and he told me that squeaky brake were acceptable then I took my car and left because in his eyes their was noting he could do at this point so I called their corporate office and they said I don't have to take it their for service I can take it to another dealer so I made a appointment at another one that's in north Olmsted but here is the problem I am having the warranty on the brakes will expire on 7/30/2017 and my appointment with the one in north Olmsted in on 8/7/2017 they will find something wrong with it and try and charge me for this issue I been having that the other service department didn't what to fix after too attempts at fixing it and told me their is noting wrong with the brake or they did hear any squeaky sounds this is a issue that needs to be address because I am a uber driver and this should be a safety issue for my clients while they are in my car if something were to happen and it involves my car being in a car cash then someone well pay no only for my medical bills and my new car as well as the passage to as well so it well cost them a lot more then just a simple brake job but company reputation but a lot more in medical bills and well as lot money in laws fees etc etc.