Gander RV & Outdoors

I ordered a item from Gander outdoors and according to there site it was to ship within 2 to 3 days. After 5 days I called Gander customer service and was told the items was coming from someone other than gander and would be drop shipped. The guy I spoke to stated he would check to see what the hold up was and would call me back. Well guess what no call back was received. So the next day I call back only to be placed on hold for 30 minutes so the lady could find out why the item had not shipped. After holding I was told that she had located 2 phone numbers for the company that it was coming from and neither number was any good. I then asked to cancel the order and was told she would transfer me to another customer service representative. I was then on hold for another 20 minutes then the line was disconnected. I then called back and held for another 15 minutes and after finally speaking with someone she tells me the item has not shipped and she will send a cancellation for a refund. I asked for a expedited refund and was told it would be 48 to 72 hours. I then asked for the phone number to corporate and was told she could transfer me but could not give me the number. The lady that I spoke with at corporate or who knows where I was transferred to agreed that the answers I had received was not acceptable and offered to transfer me yet again to expedite my refund. I then got a voice mail and I left a message with my number. I am still waiting for that call. Why was I charged before the item was shipped? Any way use caution with these people.