Gametime

Complaint: [redacted] I am rejecting this response because: the date of purchase, on the app was correct until I was kicked out I went back in the app and had to try again with a different cardI was asked if this was fruad and I said no I called within seconds of the purchase Why could it have been stopped for fraud and no other reason? Also, I had no control of the re-sale Gametime handled it without any approval from meThey said the tickets would be sold for market value They were not My opinion is they sold the tickets for the same price and credited me less I however cannot prove it as market value was $at the time the tickets were re- soldI also do not want a gametime credit I want my money refunded to my card and I also dont want to pay a fee to obtain a refund of my money as I was informed ofSincerely, [redacted] ***

Revdex.com:To my understanding, this response says that you are continuing to investigate this matter For the record, my girlfriend's email and phone number are registered to the account on my phone and she was with me all day when the incident occurred I want it to be clear that she DID NOT have access to my phone or its password and definitely IS NOT the one responsible for the transaction This was a matter of a purchasing being initiated without even knowing that it happened A complaint that I have read in multiple review websites out there People are browsing for tickets and end up buying them without intending to This is what must have occurred here Either way, if the response is that you are continuing to investigate and will get back to me with a resolution, then I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Again, assuming that the response means that a resolution from the business will continue to be pursued by the business with another update to follow.Sincerely, [redacted]

The purchase [redacted] is disputing might be due to confusion around Gametime as a secondary ticket marketplaceGametime does not set the price of the tickets, as we list on behalf of a number of secondary sellersTickets on the secondary market are not associated with the primary distributor for the event and therefore the face value of the ticket has no bearing on it's sale price on GametimeThe price sellers decide to list their tickets for is determined solely by public interest and current market valueThe listed price for each ticket at the time was $per ticket for a total of $Our logs confirmed the correct price was showing both on the listing page and at checkoutAs for a secondary confirmation step, [redacted] used [redacted] to complete her purchase [redacted] is one of the most secure checkout methods in the world, which requires the owner to hold their fingerprint for a few seconds to complete the purchaseIf they wish to back out of the transaction in the moment, that can be done by pressing the "Cancel" button in the top right corner As for the Best Price Guarantee, we can compromise and honor the request [redacted] submittedAlthough the submission did not meet our conditions, I do understand taking a screenshot directly after purchase on Gametime might not always be feasibleOne of our agents applied $in credit to Erin's account as a show of good faith even though the price request was deniedWe can add an additional $in credit to her account, bring her credit total to $(110% of the price difference)This credit can be used towards any future purchase on our app and will never expire The credit can be applied immediately once we receive confirmation of this resolution

Dear Revdex.com, Here's what we communicated with the customer: "Hi [redacted] , We recognize that showing ticket prices in the local currency is an extremely important feature for users In the meantime, we label all events taking place in Canada with the USD iconWe appreciate your patience and for using Gametime as we grow our international performer and event options We're glad that we were able to reach a refund and credit resolution with you a week after this claim to make up for the confusionTo recap the resolution, we issued a $refund to match conversion rate and then added a $in additional Gametime app credit to go above and beyond$CAD (the total bid of the order) is equal to ~$USDWe refunded more than the $USD to make up for the mand also applied $in credit in the appThe $USD refund was initiated on December 20th and settled/disbursed on the 21st of December." This complaint was submitted a week before the user reached out to our customer service teamMoving forward, we hope the customer will contact us first so we can best resolve Best, [redacted]

After reviewing [redacted] purchase, we have issued his full purchase amount ($124) back to his account in Gametime credit as he requestedThis credit will never expire and can be used on any event available on Gametime

On December 7, 2017, [redacted] purchased two tickets for the Hamilton show that same day at the [redacted] in Los AngelesShe actually had two purchase attempts for tickets to the 12/show but the first attempt was blocked by her bankThis was the processing issue [redacted] referenced in her complaintOnce that was cleared up, she attempted to purchase the same set of tickets and did so successfullyShe then contacted us asking to return the tickets as she meant to buy for the 12/showAlthough Gametime has a strict no refund policy, in some case we are able to accommodate these requests from our customers but with the show starting in just a few hours, we were not able to take these specific tickets back [redacted] was able to sell the tickets for $because our algorithm was pricing the tickets to sell.I understand how frustrating these accidents can be, so I am willing to add an additional $in credit to [redacted] accountThis will bring her credit total for her sale of the tickets to $Although we are not able to apply the full amount of her original purchase price, we do hope the additional credit eases some of the frustration

[redacted] placed a purchase on 7/21/for tickets to the San Francisco Giants game on 9/17/under the account [redacted] , as he mentioned in his complaintShortly after his order was placed, the seller of the tickets notified us a portion of the seats he attempted to secure were no longer availableSince Gametime operates as a marketplace, rather than holding any inventory, there are rare occasions where sellers are not able to deliver the inventoryGametime has outlined this situation in our Terms of Service (included below)In [redacted] case specifically, we notified him immediately after we were heard from the seller of the tickets to inform [redacted] they were no longer availableA full refund was issued and additional credit was added to his account to help secure a new set of ticketsI understand [redacted] frustration stemming from the price per ticket increasing in the time he attempted to secure another set of ticketsAlthough this is well outside of our policy, I have added an additional $in Gametime credit to his account to help him secure another set of ticketsThis brings his credit balance to $100, in addition to the full refund he receivedWe do hope to get [redacted] to the game Terms of Service: Section The Gametime Guarantee The Gametime Guarantee protects you so you can buy last-minute on-demand mobile access with 100% confidenceIf you have an issue with your order, please contact our Fan Happiness team at [redacted] and please provide your name and email on your Gametime account when contacting Gametime AYou are protected If tickets received are not the same or better than those you ordered: aIf, prior to the event, the tickets you received are not the same or better than the ones you purchased in our app, give Gametime a call at [redacted] right awayIf Gametime determines that you did not receive tickets that are the same or better than the ones you purchased in our app, Gametime will either (in Gametime’s sole discretion): (i) provide you with replacement tickets that are comparable or better than the tickets you ordered; or (ii) Gametime will issue you the cost in credit of the ticketsIn either case, Gametime may take on the burden of the ticketsIf Gametime restocks the tickets, you will be liable for the scanning success of the tickets bIf you have attended the event and you believe your seats were different from how they were represented on the app, please give us a call at [redacted] right awayGametime, in its sole discretion, will either issue you a partial or full credit of the price you paid for the tickets towards a future purchase If tickets are invalid and not honored by the venue: aIf the tickets you ordered are invalid and not honored by the venue, call us at [redacted] or email us [email protected] the venue and Gametime will attempt to get you in the gameIf Gametime cannot locate replacement tickets or get you in the game, upon confirmation that the tickets were invalid for entry directly by receiving a scanning report and recap of scanning experience emailed to [redacted] from the team ticket office, Gametime will provide you with a refund for the cost of the tickets If the event is cancelled or postponed: aIf an event is cancelled and will not occur at a later date, we will provide you with a refund for the cost of the ticketsWe will notify you that the event was cancelled by sending you an email which will provide instructions on how to obtain the refund If an event is rescheduled: aIf an event is rescheduled, you may use the tickets on the rescheduled dateIf PDFs are required for entry to the event on the rescheduled date, Gametime will email you the PDF version of your ticketsGametime does not provide refunds for postponed or rescheduled events, partial performances, or venue, date, or time changes BGametime Guarantee Protection Gametime will investigate all claims under the Gametime Guarantee and determine resolutions on a case-by-case basisGametime reserves the right to limit the dollar amount a customer may be awarded and the number of claims a customer can file in a calendar yearGametime may temporarily or permanently suspend anyone who attempts to abuse the Gametime Guarantee and may report any such abuse to the appropriate legal authorities CTerms and Conditions This Gametime Guarantee is effective as of September 8th, and applies to all orders placed on or after September 8th, If we change this Guarantee, we will post a revised version of the Guarantee on the Site, which shall automatically replace the terms of this GuaranteeYour use of the Site and the Services following the effective date of the revised Gametime Guarantee will constitute your acceptance of the revised GuaranteeIf you do not agree with the terms of the Gametime Guarantee or any revised version of this Guarantee, do not continue to use the App or Services DLimited Refund Liability Due to the large volume of ticket sellers listing tickets through the Gametime app, on very rare occasions, pricing errors do occurBecause Gametime acts as an intermediary between the original purchaser of the tickets and the end consumer of the tickets, Gametime shall not be liable for any pricing errors on the appIf any error is found while processing your order, you will be notified of your order and, if possible, a substitution will be made, or Gametime will issue a full refund If Gametime is unable to provide you with the tickets you ordered due to an error by a seller, and Gametime is unable to find comparable replacements, Gametime’s sole obligation shall be limited to providing you a full refund via the same method that the original payment was made (cash or Gametime credit.)

We apologize for the experience that Rick had purchasing tickets to [redacted] at Staples Center on 8/11/Unfortunately, we were not able to deliver these tickets instantly like most tickets available on GametimeThe Staples Center has a 72-hour hold on tickets for certain events, such as this concert, which prevented the seller from delivering these tickets instantlyAs a marketplace, Gametime does not hold any of the inventory and therefore must work with the seller to get tickets delivered as quickly as possibleIn this case, the delivery was being held up by the venue's policy We have issued a full refund back to the card used for purchasing, which [redacted] should see appear on his statement in the next 3-business daysAgain, we apologize for [redacted] experience and hope he was still able to attend the event

Complaint: [redacted] I am rejecting this response because:this is an unsatisfactory response and unacceptable! A total amount for release of the tickets has not been stated and the guidelines stated are not mentioned on the app whatsoever! I was told that the release of funds to my account would happen hours after the event which is today August If funds are not received as stated further action will be takenThis is an unfortunate situation that in my opinion was handled extremely poorly by Game time in which they made little effort to accommodateA loss of this magnitude is not justified no matter what! stated further action will be taken with this matter Sincerely, [redacted]

On 7/28/17, [redacted] purchased six tickets to the New England Patriots game on 8/10/for a total of $She emailed our team requesting a return of her tickets since her party was no longer able to attend the eventHowever, since Gametime operates as a marketplace and does not actually hold any inventory, we are not able to take back tickets that have been deliveredOur sellers operate with a strict "all sales are final" policy and therefore we must adhere to the same policyIf a customer is no longer able to attend an event, we do provide the option to sell the tickets either through the Gametime resale feature or through any other resale platformIn [redacted] case, the tickets sold for less than what she purchased them for which is unfortunate but not uncommonGametime is a live ticket marketplace and prices fluctuate based on market interestOur team offered [redacted] $per ticket purchased to help alleviate the lossA PayPal payment was initiated to [redacted] for $230, which was on top of the price her tickets already soldThis compensation was outside of company policy but our team attempted to accommodate [redacted] request in this unfortunate circumstance Pertinent Excerpts of Gametime Terms of Service: Paid Services BFinal Sale: You are responsible for reading the complete listing before making a commitment to buy ticketsWhen placing an order, you are entering into a binding contract with the Seller to purchase those ticketsPayment is remitted to Gametime United and disbursed to the seller according to our payment policyAll sales are finalExcept for cancelled events, you will not receive a refund for completed purchasesYou cannot change or cancel any orders after the sale is complete You may cancel your Gametime United account at any time; however, there are no refunds for cancellationIn the event that Gametime United suspends or terminates your account or this Agreement for your breach of this Agreement or for any reason, you understand and agree that you shall not receive a refund, exchange, or anything at all for any unused Gametime United Credits, any content or data associated with your account, or for anything else to the maximum extent permitted by applicable law Selling Tickets on Gametime BNo Guarantee: Gametime does not guarantee that your tickets or related passes will sell or that your listing will appear on the site within a certain time after it is postedGametime will not, for any reason, provide compensation for tickets that do not sell, even if it is due to Service unavailability from an outage or maintenance or listing delays

[redacted] purchased tickets to the New York Rangers first home game in the first round of the NHL Playoffs (3rd game of the series) [redacted] first contacted us on Monday [redacted] notifying us his tickets had not been delivered to his app yetWe explained it is a standard delivery process for certain teams, especially for playoff games, to not release ticket inventory to the buyers until closer to the event startThis is a security policy established by the New York Rangers to which Gametime has no controlAs a ticket marketplace, we do not hold the ticket inventoryWe are not withholding the tickets from [redacted] , the tickets just have not been issued yet by the team to the sellerIt is team policy for the tickets to by issued between 72-hours before the start of the event and as soon as the team issues the tickets to our seller, they will become immediately available to [redacted] via his Gametime app

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
But let it be known these snakes will never get me for another $$$Sincerely, *** ***

*** purchased tickets on 7/13/to the Gold Cup Final at Levi's Stadium on 7/26/for a total of $At the time of purchase, the teams playing in this game had not been set as *** purchased for the championship game of a tournamentAs a marketplace, the price of the tickets are
completely dependent on the level of interest generated by customers*** listed his tickets shortly after Mexico was eliminated from the tournament which significantly affected the price of the ticketsDue to a lack of interest in the teams competing in the Final Gold Cup match, many tickets decreased in value by over 50%While this is unfortunate, it is not uncommon for drastic changes in price to occur for these kind of eventsAs a marketplace, Gametime is not liable for fluctuations in the market value of tickets*** tickets were sold at slightly above market value at the time of the sale.
Additionally, we try to make it very prevalent the price seen on the selling page is not static but rather updates over time as prices for events changeI included screenshots of the final page during checkout of the selling processOur line graph showing the current market value and projected market value clearly show it is possible for the price to change over time and be different from what is initially seenit also includes the language "We'll price your tickets to market to get you the best payout"Once the tickets are listed the language at the top states "We'll continue updating prices to get you the best payout"All of this is include to show prices can change, so our customers are aware there is a possibility ticket prices decrease over time

Our team has been reviewing *** complaint regarding an alleged unauthorized purchase using his Venmo accountThe payment method associated (Venmo) with *** *** was used to purchase a set of tickets through his girlfriend's Gametime account associated with the email ***
Since this is a payment authorization issue, our Trust & Safety team reviews these casesI have reached out to our Trust and Safety team and can provide an update on it once I receive a response

Dear Revdex.com,
The valued customer purchased tickets for $to see Red Hot Chili Peppers on March 5th, at *** *** *** ***The Red Hot Chili Peppers rescheduled the show to March 21st *** Since the event is postponed and
not cancelled, sellers are not issuing refunds since the event is happeningWhile we can empathize with the customer on scheduling logistics to fit work schedules, we communicated with him via both email and phone that we unfortunately cannot issue a refund since the event is occurring which is also stated in our Gametime Terms of Service: ***Our Fan Happiness team recommended as a solution that since the event is on March 21st, the customer can sell his tickets on Gametime's selling marketplace if he is unable to attend the eventWe apologize that the Red Hot Chili Peppers postponed the event causing the customer a scheduling conflictThe customer has the tickets in his account in the "My Tickets" section of the Gametime appIf the customer would like to sell the tickets on Gametime's selling marketplace, our Fan Happiness team will be available to assist with steps to sell at *** between 5am-10pm PST Monday-Sunday.
Thank you,
Gametime Resolutions Team

Complaint: ***I am rejecting this response because:
I made it known immediately that I did not intend to purchase these tickets and did not want themI was told to try and resell themYour representatives were aware that I wanted to sell them and assured me they would contact the seller so I could receive the tickets promptly so I could try and resell themIt was through flash seats so it should not of taken weeks for them to be deliveredThey were not delivered to me within enough time to resell themYour people were aware of this situation and it was not handled the way in which I was toldIt was handled very poorly and I still do not feel I should have to pay for these tickets when I did not receive them in a timely manner and when your representatives were aware of the situation.Sincerely,*** ***

*** made a purchase for Cleveland Cavaliers tickets on *** for the game on 4/12/Since the Cavaliers have their own unique ticketing system, Flashseats, all orders must go through this platformGametime indicates this when customers view ticket listings for the Cavaliers, shown in attached
app screenshot Example_1.jpgIn addition to this message at check out, users are prompted to confirm their purchase by entering their ZIP code into the app as shown in attached app screenshot Example_2.jpgThis requires a minimum of an additional taps to confirm the purchase after the purchase button is tappedEven though there is an additional confirmation step after the checkout page, the final check out button clearly indicates it is confirming the purchase by stating "Buy Now..." as shown in attached app screenshot Example_3.jpg.
Unfortunately, once the purchase is confirmed, we are not able to return tickets to the sellersIn cases where tickets are delivered on a 3rd party platform, the transfer of tickets back to Gametime is not grounds for a refund and does not void the transaction
Additionally, *** first pursued resolution through her credit card provider, VISA, by issuing a chargebackThis chargeback was not deemed valid by Visa and the charge was upheld as indicated in Example_4.jpg

While it is uncommon for tickets to not be delivered instantly, the Gametime Guarantee ensures tickets are delivered in time for the start of the eventIn this case, the tickets were delivered the day before the gameAs outlined in the FAQ below and seen in the "Special Delivery" message in the previous screenshots, the delivery of these tickets required special deliveryThe Gametime Guarantee and the FAQ both both mention ticket delivery speed is contingent on the seller and the delivery type.
Gametime Guarantee: For buyers, we guarantee: You'll get the tickets you ordered in time for the event and they'll be valid for entryIf that doesn’t happen, we'll locate comparable replacement tickets or send you a refundYou'll get a refund if your event is cancelled and not rescheduled.
FAQ (When will my tickets arrive?): Our goal is to provide the smoothest, fastest mobile ticketing experience possibleWhile the majority of tickets are downloaded instantly to the My Tickets section, there are some cases where it takes our sellers a little longer to release the ticketsNo need to worry! They will be in your phone well before the start of the eventPlease keep in mind that events which require physical delivery or other special delivery methods will have special instructions communicated with each purchaser

Although this is outside of our ticket delivery policy, I understand where ***'s dispute is stemming fromI had a representative from our team reach out to him requesting which ticket he would like to returnWe will facilitate the resolution *** is asking for, refunding the ticket he chooses to returnThanks