GAMESA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12599133, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 11550771, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below: Regards, [redacted]

We have spoken with Mr [redacted] and have credited the service call back to his membership account.Mr[redacted] will be sending us the paid receipt for reimbursement of the towing service

As of 02/19/our claim manager was in contact with the body shop the issue at handAs 02/24/16, our claim manager has met with the customer to review his concerns and provided the following responseI’ve been able to resolve this complaintI’m working along with the customer & the repair shop currently to finalize and it should be completed today AAA will pay the additional costs involved to complete the following repairsBody labor to remove & replace the aftermarket bumper with OEM parts + needed refinish labor & materialsThe tail lamp in question is still open & should be closed at days end as well[redacted] IRCR Consultant

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Alert Alarm requested the name of the individuals, time and date of incident. I don't have the names of the individuals but we do have them on video along with their conversation. My wife has the date and time on her phone "ring" application. I will try to notify Alert Alarm.I guess I should be satisfied, however, as I viewed previous complaints, the concerns seem to be similar so I'm just concerned that this is standard practice. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:It was not entirely correctI was not under contract for monitoring as mentioned by Mr*** I had added a maintenance service and apparently it was a contract for years, something that was not mentioned to me but was part of a form that I was asked to sign in order to get serviceSince I want to cancel monitoring, this maintenance service would not be applicableI resent the manner in which Alert Alarm tried to keep me as a customer by not replying to my request for almost a monthHowever, Mr [redacted] was very pleasant and apologetic and told me he would speak to his staff about prompt customer service Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11766103, and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below:do not know where they are getting their auto credit score but I follow mine religiously I get mine through trans-union and my auto insurace score is not what they state through their network I like to know the company that supply them the credit score so I will complain to them directly in the mean time I am going to reject their explanation as to why they raise my insurance for no reason.Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Mr [redacted] I would like to clarify that every security system alarm panel requires a direct power source to operate and maintain the system and that includes hard wired systems and wireless systemsIn addition each security panel has a built in battery backup in the event the power is cut or goes out from ***When the power is lost to an alarm panel the Alert Alarm call center receives a signal that the power has been lost to your security system and we then call you to verify that everything is ok or that we should dispatch the police When talking about a wireless system this also requires a power source but the wireless phrase simply means that the sensors, motion detectors and other auxiliary equipment can transmit their signals to the powered alarm panel wirelesslyI hope this helps you understand the systems? I have asked one of our specialists (Alex) to reach out to you should you require any further information Roger S [redacted] President Alert Alarm [redacted]

We are acknowledging receipt of the complaint sent to your office and assigning the file to a consultant for review

Good Day and thank you for the opportunity to respond to the Claimant’s concernsWe do understand that she is not in agreement with our response.We have reviewed the policy and we could not locate any information relative to a name change with respect to this policyFor the protection of our insureds, our company policy is to issue refund checks to the Principal Named Insured on the file or to the Estate of the Principal Named InsuredIn order for us to issue a check in the Claimant’s name, we will need some official proof, such as a court orderAs an alternative, we will issue a refund to the Mortgage Company to be placed in the escrow accountWith respect to what happens to funds that are not refunded, we do not keep the moneyWe would keep the refund for months, after this period the funds are sent to our Corporate Disbursements Department; from there the funds go to the State of Michigan Unclaimed Property

MsK [redacted] Alert Alarm has no problem releasing you from your contract although I would like to clarify that our sales persons statements were not misleading as the major telecom providers have announced there plans to sunset their 2G Cellular networks by January 1, The 2G networks, which originally debuted in the late '90s, were the first to apply digital technology to cell Phones and continues to support many legacy cell phonesWith the growing use of smart phones, the major carriers have determined the need to discontinue use of the 2G spectrum to support this Smartphone spectrum This same wireless 2G network has been used for decades to transmit the alarm signals from your home to the security central monitoring stationWith the impending sunset, Alert Alarm was recommending you replace the current 2G cellular communicator with a device that will operate on the 3G/4G network and continue to provide alarm communication from your home or business to a Alert's monitoring facility While the announcement from the major carriers references January 1, as the end of the 2G network, Alert Alarm has already seen evidence of network deterioration and 2G cell tower closures in HawaiiThis deterioration could result in delayed or failed alarm transmissions from your homeIn an effort to ensure our customers remain safe and protected, we encourage you to test your system routinely to verify proper alarm transmission and plan to update the 2G communicator by the end of (in advance of the announced sunset date)I hope this clarifies the situation an gives you a better understanding of the approach our sales person took and the effort to upgrade your system to avoid any future communication problems I will have someone call you to process your request Roger S [redacted] President Alert Alarm Hawaii

Good Day and thank you for the opportunity to respond to the member’s concernsWe understand she is seeking an immediate refund from the cancellation of her Automobile and Homeowners Insurance PoliciesWe have reviewed both the Automobile and Homeowners Insurance Policy; the refund request was completed on 08/09/During our review of the file, her agent advised that no return date was given regarding the receipt of the refund to the memberThe member was informed that the cancellation process would take longer than as she had a scheduled deduction that was already set for withdrawal from her accountThe member did speak with the office manager who advised her it could take up to days to process her refundSince this is an Electronic Fund Transfer (EFT) billing plan, amendments resulting in a return premium must be requested at least days prior to the scheduled deduction date in order to stop the automated deduction processNotification to cancel was less than days from the deduction date and we were unable to stop the deductionAs an attempt to save the account, the agent processed an AAA Triple Check (Policy Review) to be sure the member was receiving all available discounts and being offered the lowest possible rateThe member request that both policies be canceledThe cancellation request was sent by email on 07/28/at 5:23pm and the agent had left office for the dayThe cancellation request was submitted on 07/29/at 9:29am and processed on 08/02/ We hope this explanation provides a clear understanding as to the cancellation and refund process for this claimantThank you for the opportunity to review her concerns

Good Day. We reviewed the referenced account. In regards to the claim for damage to the garage roof: once we received the report of loss an inspection was completed. The inspection revealed that the damage being claimed was not due to a covered peril but rather due to deterioration
and wear tear which fell into the policy's exclusions. A deny letter was sent explaining this. In regards to the policy being terminated: once the long term effects of wear and tear and deterioration was discovered the insurable risk changed in such a degree that we either needed to exclude the garage or receive photos that showed the garage roof was replaced. We did send notification about the non-renewal and why. It was discussed between the policyholder and his independent agent. Afterwards it was discussed between our policyholder and our call center staff. From that last discussion our policyholder advised he did not like the remedial options presented and advised that he wanted the policy to be cancelled per his requestWe honored his request. The policy status reflects that it was canceled per his request. When the policy was first written we did send a surveyor to inspect the property for any obvious risk. This survey is conducted from the ground level and will not necessarily pick up any inherent issues with roof shingles. The condition of roof shingles is normally discovered only when a claim inspection is completed where the inspector goes up onto the roof for close examinationEven though this loss was not covered the policy still provided coverage for other losses that may have occurred during the policy period as defined in the policy and each claim is handled on its own merits. Unfortunately, everything we reviewed looks correct and we cannot reimburse our policyholder for the repairs he made to his garage or refund any premiums. We regret the circumstances that strained our relationship with the policyholder and thank him for the opportunity to review the matter. Thank you

*** *** filed a complaint with AAA on June 22, concerning a AAA Approved Auto Repair facility (i.ean independent repair facility) for repairs that were performed on her vehicle. We mediated with the facility on her behalf and reached a settlement of $50.00. On August 2, 2016,
*** *** contacted us to state she had not received the check and informed us that she had changed her address and provided a new one. A new check was reissued and a “stop payment” was issued on the original check. On August 10, 2016, *** *** called again stating she had not received her check and it was determined that the new check was mailed on August 5, On November 22, our reimbursement department received the original check that was returned from her previous address. We contacted *** *** again to inform her that a check had been sent back to us. She did not inform us that she had previously cashed the initial replacement check on August 16, and give a third address in which to mail the returned check. Once it was discovered that this original check had a “stop payment” issued, she insisted that she be entitled to both checks. In order to settle this matter and misunderstanding, an apology was verbally extended and an additional $check was mailed to her overnight on January 24, 2016. The check was cashed on January 26, by *** ***. We consider this matter closed

Called member and reached voice mailHad e-mail as contact also so an e-mail response was sent to the customer apologizing for the extended delay in service that was experiencedDetails of the incident were forwarded to our Field Representative to address response times in the area and inaccurate
information being provided to the customer regarding time of arrivalInformed customer that her portion of membership dues will be refunded and a check will be mailed to her residence

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I did receive a call from *** *** at AAA yesterday and he was sincere, concerned, and apologetic for what has happenedHe offered an additional year of membership*** *** assured me that this is not the way they do business and that a training would be done so that this would not happen againHe also gave me his personal business line to contact him if I am not allowed to speak to a supervisor againI accept his apology and his resolution and believe that I should not have any more issues
Regards,
*** ***

Ms***
I will have our Maui office contact you immediately to schedule the pick up of the equipmentI apologize for any inconvenience
Roger S***
President
Alert Alarm Hawaii

Good Day and thank you for the opportunity to respond to our insured’s concerns. After reviewing the file along with the recorded calls from our insured, we have determined that this claim has been reported in errorIt is clear our insured was only looking for deductible information as it
relates to her comprehensive coverage for a glass repairWe have submitted the necessary paperwork to remove this claim from the recordWe will continue to review this file and make sure the claim is taken off of the accountWe regret any misunderstanding and thank our insureds for bringing the matter to our attention

Ms*** I have reviewed your file and determined that we will cancel your service and credit your past overdue balance. Roger S*PresidentAlert Alarm Hawaii*** *** **
*** *** ***