Gallagher Jewelry

Initial Business Response /* (1000, 8, 2016/04/22) */
Contact Name and Title: Josie D***
Contact Phone: ***
Contact Email: ***@vannyorkauto.com
Ms*** brought her car in on 4/15/and had all of the issues with her car repairedAt this time, we are unaware of any further
action needed for Ms***

Thank you for bringing Mr***'s concerns to our attention On December 19, 2016. Mr*** bought the Tahoe with 257,miles on it This vehicle came with a day, 1,mile warranty In April 2017, Mr*** informed his salesperson that the vehicle quit
running Unfortunately, Mr*** was out of warranty by months and 1,miles We did tell Mr*** that he could have the vehicle towed to the dealership and would would diagnosis it at not charge, however the repairs would have to be paid by him not Vann York.I have attached a copy of the CarFax report on this vehicle It does show that the vehicle had only one prior owner Prior to Mr***'s purchase, we did do a complete inspection of the Tahoe before it was put on the lot The engine was checked, tires and brakes were replaced along with other maintenance items such as an oil change, etc Unfortunately, we are not able to pay for Mr***'s repairs.Thank you for your information

Vann York Auto Group has attempted to contact Mr*** on several occasions through phone and email in order to resolve this issueWe have not heard back yet from Mr***The banking institution will not allow us to credit the account without the full information on his card, so Mr*** will
have to either come in for us to swipe his card or give us the information over the phoneEither way is perfectly fine with usEither Yvonne S*** or Josie D*** will be available when Mr*** is ready to complete the transactionAttached you will find a copy of the email sent to Mr*** from YvonneThank you for your assistance in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it

June 14th, is the date of the incidentIt Was raining nonstop that day and nightWhen I got in my car Wednesday morning, the floorboard was dampenedAs soon as I put the car into drive gear and step on the gas, the floor was flooded with waterThe more I drive, the more the level of water
increasesI pulled the car over and dried the water out as much as I could then drove straight to Vann York for service? My car is usually parked in the garage so the 13th and 14th was one of the few times that is parked in the drivewayI also own a Honda Accord that is parked right beside it, and it is completely driedMy Honda Accord has been at Vann York since June 14th, I've been there multiple times to check on the car and noticed that it is parked in the service drivewayOnly the floorboard was wet so they took the mats out and dried it in the sunThe seats were not affected at allInitially, I wanted for them to figure out where the water enters from so they can fix it to prevent it from happening againUnbeknownst to me is the airbag light and the car computer not responding They now claimed ? that it was ? communicated it to me, which is completely untrue

Thank you for your attention in this matter.Mr*** first inquired to our dealership on August 16, about a specific Honda Civic modelUnfortunately, we did not have a Civic with all of the features Mr*** was looking for at our locationWe did a dealer trade with *** *** in
Virginia in order to acquire the Civic for Mr***As per our dealer trade policy, we either ask for a deposit or a signed contractWe accepted a $deposit from Mr*** in order to obtain the vehicle for him.When Mr*** came in to sign paperwork, it was late in the evening after our office staff had left for the dayDue to our stringent privacy policies, we keep all paperwork locked in our business office and are unable to access it after hoursFor this reason we were unable to provide him with any dealer trade paperworkI have included map information showing the mileage from Vann York Honda to *** *** which reflects the current miles on the vehicleI’ve also included the Certificate of Origin from *** *** showing miles on the vehicle and the dealer trade documents from both Vann York Honda and *** ***.Mr*** left our dealership that night giving us the impression that he was coming back the next day to finalize paperwork and view the above mentioned documentsHe suggested at the time that he didn’t want a vehicle with that many miles and offered to let us keep the $deposit if he decided to buy elsewhereThe next day, our salesman received a text from Mr*** informing us that he would not be coming in to purchase the CivicMr*** has not communicated with anyone at our dealership since.While Vann York Honda has acted in goodwill and faith to Mr***, we can understand that he wanted a vehicle with fewer miles than the one we were offeringUpon Mr***’s online reviews and complaint to your organization, we have attempted to contact him directly with no responseAlthough we accept deposits in order to protect ourselves from a loss should a customer change their mind at the very end, we work diligently to give our customers the best experience possibleHad Mr*** contacted our dealership to express his dissatisfaction, we would have gladly given his $deposit backAs it stands, he needs to contact me in order to move forward with the resolution to his concern.? Again, thank you for your attention to this matter.? Best Regards,Josie D***Customer RelationsVann York Auto Group*** ***

? I am rejecting this response because:
I purchased a brand new carBecause Vann York can't find how the car got flooded, they are forcing me to accept a car that was sold to me that way? How is this good business practicePlease note the date of the letter that was sent out to meI brought the car in on June 14th, On August 04th, was the first time I learned about the SRS lightHow can I accept a car that was built by Honda, sold by Honda to me brand new and roughly months later, it got floodedThe very company that built the car can't figure out why it got flooded and I, the consumer just have to accept a car that has water damage.?

Thank you for the informationIn reference to the desired settlement from Mrs***, we have come to an agreement of a goodwill reimbursement of $1,Mrs*** was involved with this decision and agreed to this resolution

Initial Business Response /* (1000, 8, 2016/07/11) */
We reached out to this customer 6/29/to follow up with her complaint and spoke to her 6/30/to explain our procedure
Before we can finalize title work or permanent tags, we must be paid in fullAs Ms*** stated, we held the check for
her until she authorized us to deposit itHad we deposited her check, the process would've taken an additional business days for it to clear
In order to expedite the process for Ms***, we took her check to her bank in order to get a cashier's checkThis way, we were able to process her title work that same day
We hope this information helpsThank you!
Initial Consumer Rebuttal /* (2000, 10, 2016/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2016/04/07) */
Yes, We performed all work as requestedSome people can not be satisfied no matter what you doThis case has been turned over to our legal counsel and we will let a judge make the final decision