First of all Gainesville Towing Service never denied this incident. I as a AAA service provider, am required to evaluate the claim which was filed through the claim division within AAA. I in turn deferred this claim to my AAA field rep....
He initially denied the claim and the member went higher up the ladder and got a AAA executive to approve the claim which has been paid. Half by AAA and half by my service tech. I cannot prove that we did not cause the damage but with at least 3 people working on the vehicle and 2 after my service tech. I cannot say that he actually caused the damage. Also, shouldn't the AAA member have been the one to file a complaint. Not his son who also worked on the car according to his statement and could have caused the damage himself and is smart enough to blame someone else. Now I have to take time to defend my company because someone's son has a problem with the procedure instituted by AAA the company that I have the contract.
First of all Gainesville Towing Service never denied this incident. I as a AAA service provider, am required to evaluate the claim which was filed through the claim division within AAA. I in turn deferred this claim to my AAA field rep....
He initially denied the claim and the member went higher up the ladder and got a AAA executive to approve the claim which has been paid. Half by AAA and half by my service tech. I cannot prove that we did not cause the damage but with at least 3 people working on the vehicle and 2 after my service tech. I cannot say that he actually caused the damage. Also, shouldn't the AAA member have been the one to file a complaint. Not his son who also worked on the car according to his statement and could have caused the damage himself and is smart enough to blame someone else. Now I have to take time to defend my company because someone's son has a problem with the procedure instituted by AAA the company that I have the contract.