G & K Services

We reached out to [redacted] and she will be bringing her car in to have our service department check her vehicle on Wednesday 4/11/We sincerely apologize for this issue and any lack of follow up by our dealership

the company never offered me a warrantyFrom what I was told the finance company denied to pay for a warranty and I was not eligible

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

I do not even have a copy of that in my folder with the rest of the stuff I signedThey had my car over the weekend and all hey did was give me a new battery I’m sure they knew my radiator and thermostat were clogged along with a seeping water pumpEven if they don’t help me they don’t need to sale anymore used vehicles bc they don’t fully inspect them

We subletted this vehicle to a Mazda dealership to be repaired The vehicle has been repaired by the Mazda dealership thru a Mazda technician The issue has been fixed

We apologize for the delay We are making every effort to get the vehicle fixed to factory recommended standards We are willing to provide a truck from our rental fleet to be used in the interim

Please email me which mats you need, and your phone number and I will handle personally

see above attachmentsThey apologized and refunded on behalf of the warranty company when it’s in regards to the fact that their work was not done correctly and my tire is still losing air

Our team is reaching out to [redacted] regarding the cancellation of the extended warranty and the gap insuranceThe usual time for processing the cancellation is – weeks however we are trying to expedite this cancellation

I reviewed the response made by the business in reference to complaint ID [redacted] I’ll just take to $and get my car repaired correctly by a more reputable business

10-20-was able to speak with the customer ( [redacted] ) today, October 20,It was agreed that we would work together to resolve the complaint to the customer's satisfaction and re-connect on Monday 23, Mr [redacted] agreed with this[redacted] ***, Fixed Operations Dir., Mancari Chrysler

We apologize if Ms [redacted] felt that any member of our team was rude in any fashion as it is never our intent to be disrespectful to our guestsMs [redacted] was offered an extended warranty as you can see by the attached document which see signed where she declined purchasing the warranty to protect her vehicleWithout this warranty the vehicle was sold "As Is"

Mr. [redacted] and an associate of his called the dealership numerous times. They spoke with multiple agents of the dealership before speaking with Buddy T***. We record all of our inbound phone calls. During their conversation with Buddy T***, they stated that a manger had approved... for them to purchase the vehicle for $7,000.00. Buddy stated back, "if that is the price a manager gave you, I am sure we will honor it." At this point there was no contact for a couple of weeks until Mr. [redacted] called back in to give a deposit on the vehicle. Buddy took the deal to the pre0owned managers and not one of them had authorized this sale price. At this stage, D'Lacy S [redacted] reached out to the customer, relaying this information and offered a price of $8,850.00. Mr. [redacted] refused this deal and we could not agree to terms. The Price Mr. [redacted] is offering was never authorized nor accepted by a sales manager.We will still honor the $8,850.00 + title and documentation fees with taxes to be paid by Mr. [redacted] in his titling state.

Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and have received a call from the Service Manager I have set up a time to return to the business and meet with him to work out a resolution I will be happy to close this complaint once a satisfactory resolution is made At this time, we have not reached that resolution

We are sorry that Ms [redacted] is not satisfied with our offer but we stand behind the integrity of our staff and our offerWe will still honor the $reimbursement for he deductible that we made and apologize that it took so long for the repairs as we were waiting for approval from the warranty company

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI am very satisfied with the out come

6-201-Have contacted and spoke with Mr [redacted] today, June 20, We have agreed for him to bring his vehicle to us for inspectionMr [redacted] will be getting back to our Service Director, Gary Fast when he can schedule to come inOnce Mr [redacted] comes in, we can update this complaintTell us why here

We are awaiting Nationwide approval. this is not a germain Toyota issue, however we will try to expedite the parts

10-28-Contacted and spoke with Mr*** on Friday, 10-28-at approximately 10:30amWe discussed the symptoms he is experiencing as far as a; Die out condition, and the Navigation not working properlyAn appointment was made for Wednesday, November 2, for re-inspection of the
customers complaintsThe customer's concern was putting on more miles on the vehicle and falling outside of his 3/basic warrantyI committed to Mr***, that this would not be an issue with Mancari or FCA in regards to making warranty repairs if the issues turn out to be Manufacturer defectsWe (Mancari), will work with the customer to resolve all the customer issues which would normally be covered under the stated Manufacturer warrantiesYour truly, *** *** Fixed Operations DirMancari Chrysler-Dodge-Jeep-Ram, Inc. (*** *** ***

The part which had been found defective was not replacedNot knowing that I have a copy of the original work order they
had a technician replaced another part instead of the one which was supposed to be replacedThe parts which had been found defective causing the checking engine light to appear is the EGR valve and the charcoal caniste( I sent copy to Revdex.com) Their cost without labor is a total of $ They rather replaced the valve seloid which costs $ a few days after the check engine light reappearedA n exam by another Mazda dealer will confirm my statement