G E Security Network Solutions

Review: I am a real estate agent that was associated with [redacted] real estate. the activekey service that this company provides is required, no matter what their terms and policies are. I had just paid for the entire year when without my consent, [redacted] put my license into escrow, which involuntarily cancelled my service with this company. I asked for a refund and was denied based on the terms and policies even though I did not voluntarily cancel it. I asked for a manager and was again denied while he quoted policy. I had no choice but to agree to anything they asked at sign up because I had to have a key. policy does not make it right for them to keep almost an entire year of payment that I can't use. I already have to travel out of my way to return the equipment, it is wrong for them to also profit by keeping my money.

Product_Or_Service: activekey?

Desired Settlement: DesiredSettlementID: Refund

I want the unused portion of the entire year of service refunded immediately. i'm not sure how much the refund would be and I since I can't login to the site I can't even find out ho much I was charged to begin with this time around. also, NO PHONE CALLS. I did not ask for one to begin with and I certainly don't want anymore

Business

Response:

Initial Business Response /* (1000, 6, 2014/11/24) */

[redacted] Business Facts:

[redacted] & [redacted] is a provider of lockbox products and services to the real estate industry.

Each real estate agent must be a member in good standing of the real estate association, board, or MLS in order to qualify to be a keyholder.

Under the agreement between [redacted] and [redacted] entered into a keyholder agreement which laid out the terms and conditions of his acceptance and use of the ActiveKEY.

[redacted] Investigation:

[redacted] signed up for ActiveKEY service in July of 2014. At that time, he paid the required pro-rated fees then was billed for the annual system. That fee was due in September and paid in October.

Per the keyholder agreement [redacted] executed, he is not entitled to a refund of any paid but unused system fees; however, a refund of $125.55 (plus applicable tax) has been authorized as a customer accommodation. Once [redacted] receives confirmation that [redacted] returned all leased equipment to the [redacted] office, the refund process will commence.

Initial Consumer Rebuttal /* (2000, 8, 2014/11/26) */

(The consumer indicated he/she ACCEPTED the response from the business.)