G D S 4x4

Extremely disappointed. Will be contacting BBB and Troy/Maryville Chamber of Commerce.

Spoke with owner about bringing parts in. He explained he looses mark up when this happens. Advised I would be happy to pay Mark up so he doesn't loose money. Explained I understand he has to pay his guys and make a living. Told him I was happy to pay what ever he charges so he can make what he needs to make. Agreeded to this verbally on the phone (explained how he had trouble with his brother in laws firebird and had to push it out on the street for him to come get). He may be good at what he does but does not seem like he can make up his mind. When a customer explains he understands the mark up process and is willing to pay that plus what ever owner needs to make profit on labor and is still messed around that equals bad business. My suggestion is if you "don't need the money" and only work 3 days a week because your semi retired maybe it's time to hang it up and stop doing work. Highly disappointed in our agreement then he backs out. All I can say is better have a written agreement with this gentleman before you order parts. Also I ordered Thuren and Dynatrac parts and during our conversation he tells me he doesn't carry these brands because he can't mark up since they run so high priced. He explained how he knew the owner of Dynatrack and he had parts on his crawler from them. Said all the parts I ordered are high quality (no like rough country). I literally told you to mark it up as much as you needed and charge what ever you need on labor that I just wanted someone who knows what they are doing and you said if you could make what you had to make you would do it. Bought the parts and now he won't honor his agreement to do the work. We talked for 15 min about the parts I ordered and I explained I would highlight the instructions and I even called Thuren and spoke to their tech and he agreeded to answer any questions for free with a live person phone call. They answer the first time you call and don't mess you around.

We talked for 20 min about this and what I needed to do!

REALLY POOR WAY TO CONDUCT BUSINESS!

They made us pay over $1200 on service that was not needed.
We took our 2004 Avalanche into them to look at. My husband told them that it was making a loud metal on metal grinding noise that sounded like it was coming from the transmission. (NAME) insisted that the rear wheel bearings sound like they are coming from the front, charged us $1300 and a week later it was doing the same thing and the transmission went out. We now have to have it towed somewhere else for another $1700 worth of work!!