Fyber

Initial Business Response /* (1000, 5, 2015/08/04) */
Dear user,
Thank you for taking the time to contact our Support Team again.
Unfortunately, we cannot credit you without any valid proof.
Although it is unusual for our customers not to be credited automatically upon completion of an...

offer, we strongly advise keeping the confirmation of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..)
If you have not received a confirmation email directly into your inbox, please check your spam folder.
We value your time and appreciate your business.
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The emails they claim I need as proof never arrive. I do check my spam folder daily. It is not my fault that I have not received these emails.
Final Business Response /* (4000, 9, 2015/08/06) */
Dear user,
Thank you for taking the time to contact our Support Team again.
Unfortunately, we cannot credit you without any valid proof.
Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..)
If you have not received a confirmation email directly into your inbox, please check your spam folder.
We value your time and appreciate your business.
Best regards,
Fyber Support Team
Final Consumer Response /* (4200, 11, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this company continuously just sends the same stock response. it seems they never ever read what I have to say. my issue is that they say I need to provide emails as proof but these emails never show up.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After looking at the complaints filed against them, it seems they don't care about their customers enough to make sure things like this do not occur and offer no form of incentive to use them again. It's sad that I had to contact the Revdex.com to finally get a final response from them. Thank you for the help getting this resolved. Sincerely, [redacted]

Dear user, Thanks for your message. We just checked and noticed that you've submitted 15 requests over the last 115 days. You've received a reply to each of them, including instructions. Unfortunately, we haven't received any reply from you! Please be informed that messages sent by our Customer...

Services Team can occasionally be caught by spam filters of major email providers (e.g. Gmail, Yahoo,...). Therefore please make sure to check your 'Spam' folder. We value our customers, and always make sure to reply to all emails. Best regards, Fyber Support Team

Initial Business Response /* (1000, 9, 2015/11/26) */
Dear [redacted]@yahoo.com,
Thank you for your inquiry!
According to our data, your payment have been confirmed.
We apologize for the inconvenience you have experienced and thank you for your understanding!
Please note that some...

applications require you to refresh the app to get the credits and that they don't always send an in-game notification.
Best regards,
Fyber Support Team
Fyber - www.fyber.com
Initial Consumer Rebuttal /* (3000, 11, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I only PARTIALLY accept this response from Fyber. They still owe me for 4 or 5 additional surveys that I completed. I will include here, the surveys that I have YET to be paid for:
Cheez-It vs Goldfish (155 Gems)
Lay's Potato Chip Sampler (233 Gems)
Cool Surveys Cash Sweepstakes (155 Gems)
Live Your Best Work Life (45 Gems)
Reward TV (66 Gems)
Again, under the following e-mail address will they find these completed surveys: ([redacted]@yahoo.com)
Final Business Response /* (4000, 18, 2016/01/27) */
Dear [redacted]@yahoo.com,
Thank you for taking the time to contact our Support Team again!
Unfortunately, we cannot credit you without any valid proof.
Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..)
If you have not received a confirmation email directly into your inbox, please check your spam folder.
We value your time and appreciate your business!
Best regards,
Fyber Support Team
Final Consumer Response /* (4200, 20, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi [redacted]. I do not accept the response, because just last night, I decided to submit the proof of survey completion a second time. And additionally, I "cc'd" you in my email messages that I sent to Fyber. Now, I'm going to wait and see exactly what their response will be THIS time. They're claiming that I did not send proof of completion via screenshot and otherwise. Consequently, I went ahead and I directly emailed them with screen shot attachments of the completed surveys. At this point, there's no reason why they should deny my request.

Initial Business Response /* (1000, 5, 2015/05/29) */
Dear user,
Thank you for your inquiry.
According to our data, your payment has already been confirmed.
We apologize for the inconvenience you have experienced and thank you for your understanding.
Best regards,
Fyber Support...

Team
Initial Consumer Rebuttal /* (2000, 7, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, after I sent a screenshot of my Revdex.com complaint I was awarded my stars. Thank you. I definitely appreciate the gesture, however your company should look into making the process easier to receive your rewards.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: they havent creditted anything and they know theres no way to prove surveys and offers that dont require a download, theres nothing to screenshot. They have the offer as completed in the app, thats proof enough. They already owe me for surveys that arent even showing for which I had to initiate a complaint against the app maker Glu because I couldnt even reach out to them on those. I am going to put it all together and just send it to the attorney general. I am owed monetary value in game currency and dont plan to walk away from it, especially after having to invest the time in completing these offers and compromising my personal info and email address.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/30) */
Dear [redacted],
Thank you for your inquiry!
According to our data, your payments have already been confirmed:
Google Play Sweepstakes - 213 Credits
Mobbty - 23 Credits
Kill Shot - 14 Credits
Since the double reward promotion was...

run by your game publisher TextMe and not by Fyber, we forwarded this request to them asking for adding the double reward from their side.
We apologize for the inconvenience you have experienced and thank you for your understanding!
Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification.
Best regards,
Fyber Support Team

Complaint: [redacted]I am rejecting this response because: Majority of offers were downloading a certain game/app and reaching a certain level, once reached required status for reward, I quit game/app and uninstalled. Your reward system is flawed seriously. Please review my offer history with my Fyber ID and I expect all gold added to Tap Baseball 16 that I have rightfully earned. Thanks.Sincerely,[redacted]

Dear [redacted]I have great news for you:You will be credited within the next few hours for your offer!Thank you for your active cooperation in helping us to resolve this issue.Please note that some applications require you to refresh the app to get the credits and that they don't always send an...

in-game notification.Best regards,

Dear [redacted]
 
Thank you for contacting us again.
 
Our Support Team has already replied to all your original tickets. Please verify your mailbox.
 
This way we are able process your claim much faster.
 
Unfortunately, we'll not be able to give...

you a different answer than the one we already gave you.
 
Thank you for your understanding!
 
Best regards,
Fyber Support Team

Initial Business Response /* (1000, 5, 2015/09/14) */
Dear [redacted],
Many thanks for contacting us again.
We verified your proofs and you will be credited within the next few hours. We replied to the multiple tickets accordingly.
Thank you for your cooperation and the proofs...

provided.
(Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification.)
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your reply however I still have not received all of my gold reward for all of the offers completed.
Final Business Response /* (4000, 9, 2015/09/23) */
Dear [redacted],
Thank you for letting us know about this.
Unfortunately a technical issue is causing delays and preventing us from crediting your account at the time of writing. We are already in contact with our business partner Glu Games to solve the problem as quickly as possible.
Please be patient while we try and fix this problem! You will then automatically receive all the missing credits.
We apologize profusely for the delay you have experienced and are looking forward to resolving this matter for you shortly
Best regards,
Fyber Support Team
Final Consumer Response /* (4200, 11, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate your response however why is this "technical difficuly" acknowledged in the game. I am sure there are several players that are not aware of this and are as frustrated as I am. If this is truly the case, the option for these rewards should be disabled in the game until the issue is resolved.

Complaint: [redacted]I am rejecting this response because: I never received the gold. Instead magically all my requests in the game have been deleted. Attached are just some of the screen shots I have but 4 is the max it will allow me to upload. I am still missing 128 gold for eScore, 127 gold for the Experian, and some smaller less important ones. So no I have NOT received these items. Sincerely,[redacted]

Dear [redacted]Thank you for your inquiry!According to our data, your payment has been confirmed yesterday. We apologize for the inconvenience you have experienced and thank you for your understanding!Please note that some applications require you to refresh the app to get the credits and that...

they don't always send an in-game notification.Best regards,Fyber Support Team

Dear user,
Thank you for your inquiry!According to our data, your payment has already been confirmed. We apologize for the inconvenience you have experienced and thank you for your understanding!Please note that some applications require you to refresh the app to get the credits and that they...

don't always send an in-game notification.Best regards,Fyber Support Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
Per attached screenshots. I met the requirements. Any additional requirements that need to be met should have been related to me beforehand. You cannot go behind and add stipulations after the fact. That is just plain fraudulent. Per the attached shots you can clearly see the email registration I received from the site. Why did they send me a confirmation email for registration and now can't verify my data?  I expect to be credited all the credits due me. If there was a communication mix up it was between Fyber and the partner site. I as the consumer have met my requirements. Sincerely,[redacted]

Dear user,
 
Unfortunately, there is nothing more we can do for you.
 
Thanks for your understanding.
 
Best regards,

Dear [redacted], I have great news for you: You will be credited within the next few hours for your offer! Title [redacted] Thank you for your active cooperation in helping us to resolve this issue. Please note that some applications require you to restart the app to get the credits and that they don't always send an in-game notification. Best regards, [redacted] Fyber Support Team

Initial Business Response /* (1000, 5, 2015/07/03) */
Dear user,
We are very sorry to hear that you were dissatisfied with our services and thank you very much for your inquiry.
According to our data, your payment has already been confirmed in the meantime.
We apologize for the delay and...

the inconvenience you have experienced and thank you for your understanding.
Best regards,
Fyber Support Team