Future Memories

[redacted] placed an order with us on Nov. [redacted],
2015.  This item does take 3 to 4 weeks
to make.     [redacted] was refunded in full early on 12/*/2015 per her request.

[redacted] paid for first class/ground on FutureMemories
website.  Costume was shipped, per [redacted]
shows that the item was delivered on time.   PO# [redacted]

Customer can return the Greenbay Packers youth uniform
costume back to us like new, unused and within 30 days of her receiving the
item.  We will follow the October return
policy.  As a customer service we will
waive the restocking fee.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business has done nothing to correct the misleading advertisement. Their advertisement is for a Personalized Child's Firefighter's costume for a sales price of $48.95, then when you get ready to order it, they want to charge you $15.00 to do so. The advertisement as it comes up under a [redacted] Search is misleading. The web site will accept the child's name and let you check out for the sales price plus shipping. The next day, I get a call stating there is an additional $15.00 charge to get a personalized costume making the sales price $63.95 - This is not what they advertised.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I couldn't understand the message
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I think I should receive a full refund or another painting since this one did not work out because of the wrong paints sent.
 
 [redacted]  ###-###-#### [redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 The wrong costume was sent!  I ordered Shaggy, not Scooby Doo the dog  Wuite a difference between a person and a dog  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] purchased a Christmas Story Leg Lamp Sexy Dress on 12/**/2015; it was shipped out on 12/**/2015.  [redacted] called after receiving the package stating that the item was defective.  A customer service rep asks for her to send a picture so we can see how the item is...

defective.  Per the image that was sent, it was determined at that time the item was not defective.   The item can be returned to our return department within 30 days of receiving the item to have a fuller inspection done on the costume.  If the item is defective the customer will be refund the order, if the item shows it’s not defective it will be treated like a regular return.

Customer purchased a costume on October **, 2015.  This item was shipped out on October **,
2015.  If the customer wishes to return
the item, rma number was provided via email. 
This costume purchases, will follow the October return policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The
customer placed an order for the Scooby-Doo Shaggy costume.   Customer received the correct item.

Customers order was placed on 10/**/2015.  Her order was shipped out next business day
on 10/**/2015. Tell us why here...

[redacted], purchased a Deluxe Child Darth VaderCostume from us back on September **, 2015. She contacted us letting us know that she didn’t receive Darth Vadergloves, breathing device and lightsabor.   Unfortunately, we where able to send thegloves and breathing device but we...

no longer have the lightsabor.  The lightsaber value was $8.95.  As a customer service we have refunded the customerfor the $10.00 that was asked for.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] was refunded in full for the order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
We were giving the blanket as a wedding gift to a couple named Kasey and Michael and wanted their names centered in the blank space.  The company chose to embroider "Love, [redacted]l" in the blank space as if the message on the blanket were FROM [redacted]  This is NOT what we ordered and DOES NOT work for the wedding gift.  Common sense.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I ordered the following item on their website. I paid through PayPal, and the money has been taken. When I email the for status of the order, or call them I get no response for emails and when I call they just keep you on hold then HANG up. I want a complete refund of my money ASAP.

"Westieopoly Board Game $23.95 1 $23.95"

"Subtotal: $23.95"

"Shipping: $10.95"

"Tax: $0.00"

"Total: $34.90"

"Order Confirmation"

"Confirmation"

"Order Date: 12/**/2013"

"Order Number: [redacted]"

"Ship To"

"Charles Carl"

"Shipping Method: First Class/Ground"

"Bill To"

"An order"Desired Settlement: I want a complete refund, and they should have to Take Down that website completely. It seems to be a big scam.

Business

Response:

Hello -

I ordered a product, two days later I have still not received a confirmation email on my purchase but money was taken out of my account. I have sent numerous questions requesting help from customer service and they were never answered, and when I tried to call the customer service number it rang but no one answered. I am having a severely difficult trying to contact someone who can help. I do no longer want my product (which I have not received) and I want my money back.

Review: I ordered a Kids Deluxe TMNT Michelangelo Costume for my son and the mask looks as if it was melted. It does not hold it's shape like the one in the photo on the web site. When I contacted customer service and emailed them a photo their complaint resolution department said that it looked like the one on the web page. (photos availabe if needed)Desired Settlement: I would like a replacement mask that is not deformed and holds it's shape. They should also post my review on their web site so that others won't make the same mistake that I did.

Business

Response:

Dear Valued

Customer,

We’re sorry

that you were not happy with your product.

The item that you received was the correct item that was shown on the

website. If you wish to return the item your

RMA (“Return Merchandise Authorization”) number is [redacted] -- please be sure to

reference on the outside of your package (please write "RMA #[redacted]")

and return to:

Customer

Service

Future

Memories

Please note

that returns must be received by Future Memories within 40 days of your receipt

of the order, and that there is a 20% restocking fee for refunded items. Returned items must also be in their original

packaging, and in new, unused condition.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The item sent was NOT as pictured on the website. Furthermore the item depicted on the website does not match the item sent and my review of this product was not posted.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

If you wish to return the item the costume, you are more

then welcome. We’re not saying that you

can not. The return policy on the

website says that we can not return masks, but we’re willing to making this

exception once for you.

This costume is as shown on the website. Nowhere on the

website does it say that this is a hard mask. The mask is not defective it’s

just made out of soft plastic.

As stated above you may return the costume and we can issue

you a refund for the cost of the item minus the 20% restocking fee.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me and the matter can just be dropped. I have no desire to continue communicating with these charlatans as they appear to have no amount of decency or honesty in their dealings. My only intention is warn others about this site and thanks to social media that shouldn't be a problem.

Sincerely,

Review: I placed an online order for a kid's Supreme Darth Vader costume that included the costume, mask, gloves, breathing device and light saber. I received the costume, but with three missing accessories; gloves, breathing device and red light saber. I called customer service and they told me I ordered something else that didn't include accessories. After sending them proof of what I ordered, they changed their tune and said that the Supreme Costume should not have been for sale online.

After 30 minutes of explaining my order, they ([redacted]) said they would send the gloves and breathing device, but not the light saber. I asked for a partial refund for the light saber. They ([redacted]) said he would talk to the manager to get the partial refund. I have yet to see or hear from anyone about a refund.Desired Settlement: I would like a refund for the light saber that I bought, but the company couldn't deliver.

Business

Response:

[redacted], purchased a Deluxe Child Darth VaderCostume from us back on September **, 2015. She contacted us letting us know that she didn’t receive Darth Vadergloves, breathing device and lightsabor. Unfortunately, we where able to send thegloves and breathing device but we no longer have the lightsabor. The lightsaber value was $8.95. As a customer service we have refunded the customerfor the $10.00 that was asked for.