Complaint #*** *** *** ** *** *** *** * ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has
causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # *** received 09/26/DIAL VISION GLASSES = $Processing and Handling $Priority Processing $Total $ We are sorry the customer was not happy with their Dial Vision Glasses ordering experience We received the order on 9/26/and the order shipped on 9/30/with tracking # *** which shows this was delivered on Saturday 10/8/ Since quality customer service is very important to us we have issued a credit for the merchandise for $to the *** *** account ending in ***. This credit will reflect on their next billing statement. We thank you for bringing this to our attention and thank you for your patience Sincerely, Customer Service Specialist
*** * *** *** *** ***
*** * ** *** Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: ***Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of TelebrandsUnfortunately, there are some unauthorized sellers on *** and this may have been purchased from one of these counterfeit sitesTelebrand products may be purchased directly at the product website(s), *** or a retail storeSince quality customer service is very important to us and we will issue a refund of $to the customer, please allow 10-business days for receipt of a refund check. We thank you for bringing this to our attentionSincerely, Customer Service Specialist
*** *** *** *** *** ** *** * ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, I have indicated what has transpired below on behalf of Telebrands Order # *** received 09/12/Clear Zone Mirror
- $Clear Zone Mirror - $Processing and Handling $Total $ The customer’s order was shipped on 9/12/and USPS tracking *** shows this was delivered to the address listed above on 9/23/ Quality customer service is very important to us and we thank you for your patience Sincerely, Customer Service Specialist
*** *** ** *** ** *** *** * ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com; We just received the return of the Star Showers and have issued a replacement on 1/10/2017. The replacement is in process and shipping from California. Please allow 10-business days for receipt Thank you for your patience Sincerely, Customer Service Specialist Tell us why here
Lisa * *** *** *** *** *** ** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-####-*** E-mail: *** Dear Revdex.com, This Revdex.com Complaint was responded to on 7/26 by fax and received confirmation We have also
left a message for the customer on 7/26/2016. The customer was refunded in full, $on 7/for the solitaire collection as a result of her complaintThe refunded was issued to her credit card and should reflect on her August statement. Quality customer service is very important to us and we thank you for your patience Sincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The point I was making was that the product did not stand up and I do not feel that it is fair for me to have to pay for a box, postage and a replacement cost.It is like paying for two fry pans and only having oneIf the next pan starts to crack in months time, I would be asked to pay the cost again
Regards,
*** ***
*** * *** *** * *** ** *** * ** *** Daytime Phone: ###-###-#### E-mail: ***
*** * *** *** * *** ** *** * ** *** Daytime Phone: ###-###-#### E-mail: ***
Dear
Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are sorry that Mr.*** was not happy with their ordering experience for the Hurricane Scrubber. We received the return of the customer order # *** on 1/12/and credit was issued in full for $85.96 Since quality customer service is very important to us we will have the Platinum Scrubber sent to the customer at no cost. Please allow 10-business days for delivery. Thank you for bringing this to our attention Sincerely, Customer Care Specialist
*** * *** *** *** *** *** * ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below
on behalf of Telebrands Order # *** Received 10/7/Hurricane Spin Scrubber with year guarantee $Additional Hurricane Spin Scrubber $Processing and handling $Total $89.97 We are sorry the customer was not happy with their ordering experience Since quality customer service is very important to us I have issued a credit to the customer’s account for $We thank you for bringing this to our attention Sincerely, Customer Care Specialist Tell us why here
Ok I thought telebrands and I had something worked out for a payment and I agreed to take an dollar loss and
settle for only because my car is a show car and I can't keep it out of shows any longer, but I also can't put it in the shows with the huge chip in the paint from the product from telebrands, they agreed on the and said I would have my check within weeks and I still have not received anything and they have quit responding to my emails so I'm doneWhile they play they're childish gamesI refuse to play them so I'm turning back to you guys now and this time I want the full amount of the 487.46I would like the amount shown on the estimate I had gotten for them and compensated for loss from show I could not attend Thank you
Dear Revdex.com, Your recent correspondence was directed to me for handling. Please accept my apology for any delay this may have caused. I have indicated what has transpired below on behalf of TELEBRANDS We do not have the customer information on file and could not locate them
with the information provided in the complaint Can they supply additional information so we can research this further: Order number received when order was placedOr Copies of billing statements so we can track this order Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I NEED TO INVENTORY THE BOX TO MAKE SURE THEY ARE ALL ACCOUNTED FOR BUT YES I DID RECEIVE THE BOX I HAVE TO SAY THE ORDERING PROCESS AND CUSTOMER SERVICE IS HORRENDOUS AND IN A TIME WHEN AMERICA NEED JOBS OUT SOURCING ALL OF YOUR CALL TO OVER SEAS IS A BAD BUSINESS PRACTICE WHEN I ASKED TO SPEAK WITH SOMEONE WHO COULD HELP ME THEY REFUSED WHEN ASKED FOR SOMEONE WHO SPOKE BETTER ENGLISH I WAS TOLD NO ONE ELSE COULD HELP I WAS NOT PROVIDED A TRACKING NUMBER I HAD TO CHANGE MY BANKING INFO DUE TO NO ONE GIVING ME A STRAIGHT ANSWER I BELIEVED I WAS A VICTIM OF FRAUD AGAIN HORRIBLE HORRIBLE CUSTOMER SERVICE
Regards,
*** ***
*** *** *** *** ***
*** * ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has causedIn order
to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer was not happy with their order for the Pocket HoseUnfortunately, I could not locate anything on our files for this customer with the information provided If you can, please provide me with the information below. I will be happy to research their order and get back to you as quickly as possible. In order for us to do that we would need the following: Where were the hoses purchased?Please supply copy of receipt for the hosesPlease advise of the sizes so we can have these replaced Thank you for your patience and attention to this matter. Quality customer service is very important to us and apologizes for any delay this has caused Sincerely, Customer Service Specialist Tell us why here
*** *** *** *** ***
*** * ** *** Daytime Phone: ###-###-####Fax: ###-###-####E-mail: ***Dear Revdex.com,Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has causedIn order to
resolve this, I have indicated what has transpired below on behalf of Telebrands.ORDER *** RECEIVED 03/13/2016Red Copper Pan + Recipe Book = $19.99Additional Red Copper Pan + Chef Knife = $9.99PROCESSING AND HANDLING = $7.99TOTAL = $37.97We are very sorry that the customer was not happy with their Red Copper Pans.Our records show that we do have a replacement order in process as of 10/7/order # ***. We are currently experiencing a backorder, please allow 3-weeks for deliveryQuality customer service is very important to us and we thank you for your patience.Sincerely,Customer Service Specialist Tell us why here
Complaint *** *** *** *** *** *** *** * ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused
In order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are sorry that the customer was not happy with their ordering experienceWe only have one order for the Atomic Beam and the *** account ending in *** has only been billed for $19.99. The customer may have seen a preauthorization for $when the order was placed. This drops off when the order is shipped I am sure if the customer checks their records, they have only been billed once for this shipment Order #*** received 1/12/ATOMIC BEAM = $Shipped on 1/18/DHLGLG Tracking # *** Quality customer service is very important to us and we thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
*** * *** *** * *** * ** *** ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, Thank you for contacting Telebrands regarding your experience while using this product. Our company takes all
inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful productPlease see attached copy of the Lifetime Replacement Guarantee, to obtain a replacement the Red Copper Pan needs to be returned along with the processing fee of $to us as indicated in the Replacement Guarantee. We do ask that the Pan be returned so we can see what happened and prevent this from happening againSince quality customer service is very important to us we will replace at no cost a Red Copper 10” Fry Pan. We are currently experiencing a backorder on this item. The customer will receive an email when this has shipped We believe this is the information you require and feel this resolution will close the matter satisfactorilyThank you for contacting customer service Sincerely, Customer Care SpecialistTell us why here
Dear
Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on
behalf of Telebrands.We are sorry that the customer was not happy with
their Light Angel. We can assure you
these do workSince customer
service is very important to us and
this was purchased through a retail store, we will have a replacement sent to
the customer. The replacement order # is
*** and please allow 10-business days for delivery.We
thank you for your patience.Sincerely,Customer Service Specialist Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Kind of funny they didn't mention to you that they shipped it Fed Ex, with tracking information
Complaint: ***
I am rejecting this response because:to use their website to purchase the item would cost shipping and handling as well as an additional purchase as explained by their representative when I called the first time I expected from the coupon to be able to purchase this product for the additional $and not to put out additional cost on shipping and handling I want a check for ten dollars which is what the coupon was supposed to be worth
Regards,
*** ***
*** * *** *** *** ** *** *** *** * ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has causedIn order to resolve
this, I have indicated what has transpired below on behalf of Telebrands Order # *** received on 12/31/AIR DRAGON DLX COMPLETE SYSTEM - $ADDITIONAL AIR DRAGON DLX COMPLETE SYSTEM - $Processing and handling $Total = $ We are sorry that the customer was not happy with their ordering experience for the Air DragonUnfortunately, due to the high demand, there is a backorder on the Battery Pack. Notices are in the customer orders informing them they will ship separateThe customer contacted customer service on 3/17/and was given a credit of $for the delay in shipment Quality customer service is very important to us and we thank you for your patienceSincerely, Customer Service Specialist
Complaint #*** *** *** ** *** *** *** * ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has
causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # *** received 09/26/DIAL VISION GLASSES = $Processing and Handling $Priority Processing $Total $ We are sorry the customer was not happy with their Dial Vision Glasses ordering experience We received the order on 9/26/and the order shipped on 9/30/with tracking # *** which shows this was delivered on Saturday 10/8/ Since quality customer service is very important to us we have issued a credit for the merchandise for $to the *** *** account ending in ***. This credit will reflect on their next billing statement. We thank you for bringing this to our attention and thank you for your patience Sincerely, Customer Service Specialist
*** * *** *** *** ***
*** * ** *** Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: ***Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of TelebrandsUnfortunately, there are some unauthorized sellers on *** and this may have been purchased from one of these counterfeit sitesTelebrand products may be purchased directly at the product website(s), *** or a retail storeSince quality customer service is very important to us and we will issue a refund of $to the customer, please allow 10-business days for receipt of a refund check. We thank you for bringing this to our attentionSincerely, Customer Service Specialist
*** *** *** *** *** ** *** * ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, I have indicated what has transpired below on behalf of Telebrands Order # *** received 09/12/Clear Zone Mirror
- $Clear Zone Mirror - $Processing and Handling $Total $ The customer’s order was shipped on 9/12/and USPS tracking *** shows this was delivered to the address listed above on 9/23/ Quality customer service is very important to us and we thank you for your patience Sincerely, Customer Service Specialist
*** *** ** *** ** *** *** * ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com; We just received the return of the Star Showers and have issued a replacement on 1/10/2017. The replacement is in process and shipping from California. Please allow 10-business days for receipt Thank you for your patience Sincerely, Customer Service Specialist Tell us why here
Lisa * *** *** *** *** *** ** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-####-*** E-mail: *** Dear Revdex.com, This Revdex.com Complaint was responded to on 7/26 by fax and received confirmation We have also
left a message for the customer on 7/26/2016. The customer was refunded in full, $on 7/for the solitaire collection as a result of her complaintThe refunded was issued to her credit card and should reflect on her August statement. Quality customer service is very important to us and we thank you for your patience Sincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The point I was making was that the product did not stand up and I do not feel that it is fair for me to have to pay for a box, postage and a replacement cost.It is like paying for two fry pans and only having oneIf the next pan starts to crack in months time, I would be asked to pay the cost again
Regards,
*** ***
*** * *** *** * *** ** *** * ** *** Daytime Phone: ###-###-#### E-mail: ***
*** * *** *** * *** ** *** * ** *** Daytime Phone: ###-###-#### E-mail: ***
Dear
Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are sorry that Mr.*** was not happy with their ordering experience for the Hurricane Scrubber. We received the return of the customer order # *** on 1/12/and credit was issued in full for $85.96 Since quality customer service is very important to us we will have the Platinum Scrubber sent to the customer at no cost. Please allow 10-business days for delivery. Thank you for bringing this to our attention Sincerely, Customer Care Specialist
*** * *** *** *** *** *** * ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below
on behalf of Telebrands Order # *** Received 10/7/Hurricane Spin Scrubber with year guarantee $Additional Hurricane Spin Scrubber $Processing and handling $Total $89.97 We are sorry the customer was not happy with their ordering experience Since quality customer service is very important to us I have issued a credit to the customer’s account for $We thank you for bringing this to our attention Sincerely, Customer Care Specialist Tell us why here
Ok I thought telebrands and I had something worked out for a payment and I agreed to take an dollar loss and
settle for only because my car is a show car and I can't keep it out of shows any longer, but I also can't put it in the shows with the huge chip in the paint from the product from telebrands, they agreed on the and said I would have my check within weeks and I still have not received anything and they have quit responding to my emails so I'm doneWhile they play they're childish gamesI refuse to play them so I'm turning back to you guys now and this time I want the full amount of the 487.46I would like the amount shown on the estimate I had gotten for them and compensated for loss from show I could not attend Thank you
Dear Revdex.com, Your recent correspondence was directed to me for handling. Please accept my apology for any delay this may have caused. I have indicated what has transpired below on behalf of TELEBRANDS We do not have the customer information on file and could not locate them
with the information provided in the complaint Can they supply additional information so we can research this further: Order number received when order was placedOr Copies of billing statements so we can track this order Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I NEED TO INVENTORY THE BOX TO MAKE SURE THEY ARE ALL ACCOUNTED FOR BUT YES I DID RECEIVE THE BOX I HAVE TO SAY THE ORDERING PROCESS AND CUSTOMER SERVICE IS HORRENDOUS AND IN A TIME WHEN AMERICA NEED JOBS OUT SOURCING ALL OF YOUR CALL TO OVER SEAS IS A BAD BUSINESS PRACTICE WHEN I ASKED TO SPEAK WITH SOMEONE WHO COULD HELP ME THEY REFUSED WHEN ASKED FOR SOMEONE WHO SPOKE BETTER ENGLISH I WAS TOLD NO ONE ELSE COULD HELP I WAS NOT PROVIDED A TRACKING NUMBER I HAD TO CHANGE MY BANKING INFO DUE TO NO ONE GIVING ME A STRAIGHT ANSWER I BELIEVED I WAS A VICTIM OF FRAUD AGAIN HORRIBLE HORRIBLE CUSTOMER SERVICE
Regards,
*** ***
*** *** *** *** ***
*** * ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has causedIn order
to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer was not happy with their order for the Pocket HoseUnfortunately, I could not locate anything on our files for this customer with the information provided If you can, please provide me with the information below. I will be happy to research their order and get back to you as quickly as possible. In order for us to do that we would need the following: Where were the hoses purchased?Please supply copy of receipt for the hosesPlease advise of the sizes so we can have these replaced Thank you for your patience and attention to this matter. Quality customer service is very important to us and apologizes for any delay this has caused Sincerely, Customer Service Specialist Tell us why here
*** *** *** *** ***
*** * ** *** Daytime Phone: ###-###-####Fax: ###-###-####E-mail: ***Dear Revdex.com,Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has causedIn order to
resolve this, I have indicated what has transpired below on behalf of Telebrands.ORDER *** RECEIVED 03/13/2016Red Copper Pan + Recipe Book = $19.99Additional Red Copper Pan + Chef Knife = $9.99PROCESSING AND HANDLING = $7.99TOTAL = $37.97We are very sorry that the customer was not happy with their Red Copper Pans.Our records show that we do have a replacement order in process as of 10/7/order # ***. We are currently experiencing a backorder, please allow 3-weeks for deliveryQuality customer service is very important to us and we thank you for your patience.Sincerely,Customer Service Specialist Tell us why here
Complaint *** *** *** *** *** *** *** * ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused
In order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are sorry that the customer was not happy with their ordering experienceWe only have one order for the Atomic Beam and the *** account ending in *** has only been billed for $19.99. The customer may have seen a preauthorization for $when the order was placed. This drops off when the order is shipped I am sure if the customer checks their records, they have only been billed once for this shipment Order #*** received 1/12/ATOMIC BEAM = $Shipped on 1/18/DHLGLG Tracking # *** Quality customer service is very important to us and we thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
*** * *** *** * *** * ** *** ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, Thank you for contacting Telebrands regarding your experience while using this product. Our company takes all
inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful productPlease see attached copy of the Lifetime Replacement Guarantee, to obtain a replacement the Red Copper Pan needs to be returned along with the processing fee of $to us as indicated in the Replacement Guarantee. We do ask that the Pan be returned so we can see what happened and prevent this from happening againSince quality customer service is very important to us we will replace at no cost a Red Copper 10” Fry Pan. We are currently experiencing a backorder on this item. The customer will receive an email when this has shipped We believe this is the information you require and feel this resolution will close the matter satisfactorilyThank you for contacting customer service Sincerely, Customer Care SpecialistTell us why here
Dear
Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on
behalf of Telebrands.We are sorry that the customer was not happy with
their Light Angel. We can assure you
these do workSince customer
service is very important to us and
this was purchased through a retail store, we will have a replacement sent to
the customer. The replacement order # is
*** and please allow 10-business days for delivery.We
thank you for your patience.Sincerely,Customer Service Specialist Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Kind of funny they didn't mention to you that they shipped it Fed Ex, with tracking information
Complaint: ***
I am rejecting this response because:to use their website to purchase the item would cost shipping and handling as well as an additional purchase as explained by their representative when I called the first time I expected from the coupon to be able to purchase this product for the additional $and not to put out additional cost on shipping and handling I want a check for ten dollars which is what the coupon was supposed to be worth
Regards,
*** ***
*** * *** *** *** ** *** *** *** * ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has causedIn order to resolve
this, I have indicated what has transpired below on behalf of Telebrands Order # *** received on 12/31/AIR DRAGON DLX COMPLETE SYSTEM - $ADDITIONAL AIR DRAGON DLX COMPLETE SYSTEM - $Processing and handling $Total = $ We are sorry that the customer was not happy with their ordering experience for the Air DragonUnfortunately, due to the high demand, there is a backorder on the Battery Pack. Notices are in the customer orders informing them they will ship separateThe customer contacted customer service on 3/17/and was given a credit of $for the delay in shipment Quality customer service is very important to us and we thank you for your patienceSincerely, Customer Service Specialist