Fusion Beads

Hello [redacted] , I'm so sorry to hear about your experience with the shipping times for your ordersI checked both orders and they were delivered yesterday, July 14, , 11:am Our delivery times are estimates based on performance of our shipping partners - in this case USPSI do see that your orders shipped on July 7, and were delivered on July 14, which is within our estimates of 3-business days once your order ships I also wanted to apologize if you felt that you did not receive the level of Customer Support that we hope to provide you at Fusion BeadsWe greatly appreciate your business and want to let you know that every time you contact us - whether you are having a problem with an order or have a question about a product or future orderWe do have some policies in place for shipments as we have seen that they will not always progress on a daily basis so we do like to wait out our time frames to be sure we give the package enough time to arriveI'm sorry if we did not communicate that along with our commitment to taking care of customers in case these systems failPlease let us know if there is anything else we can do for you with these orders or any others you placeWe are a small team and we take this type of feedback very seriously so we will be discussing this in our next team meetingThank you for giving us the opportunity to respond to your concerns Gunilla E [redacted] Customer Support Manager