Fusion All Stars

RE ID #*** Dear Ms***; While I regret receiving a customer complaint, we are held to the rules of the manufacturer as far as product defect claimsWe sent a service man to Ms***'s home with total intent on taking care of the manufacturer defects with her couchUpon further
inspection our repair man determined without any doubt that the arm was abused to the point that it was totally broken beyond repairThis was not a manufacturer defect.While this is not the answer any customer wants to hear we cannot be responsible for misuse, abuse or improper use.Thank you for assistance in this matter.Regards,Gershon G*** Merchandise Manager

Revdex.com: The company has still get to fix what is covered under the warrenty! they said, aside from the arm. The cushions could be restuffed and the fabric that had ripped could be fixed also! I have yet to hear back from anyone in regaurds to this and it had now been over a month!  
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]