On February 15, 2018, I, [redacted] went on a girls night. Went to movies, dinner, etc. there was over $300 in my account. On that next Monday February 19, 2018. My account on the mobile app stated I had $53 in the account and there were no pending transactions. I take out $20 via atm and $12 at McDonalds. The next day my account cleared the transactions from the night of the 15th adding over $100 in fees. I spoke with a banker on Wed. Feb 21,2018. She promised I would receive a call for a solution. I did not receive a call. I showed up the next day and spoke with manager Denise. She stated,” that’s the way the system was when you use credit instead of debit” and that “Prime Trust is ok with charging their customer $112 for overdrafting the account by $30” I understand and do not mind paying an overdraft fee. But $112 for $31 is asurb. Not happy with the service I received nor do I feel safe to bank with Prime Trust.
I will never use this credit union againI participate in shared branchThe teller at the branch on Bethel was extremely rude to meShe was not friendly or helpfulI deposited a non payroll check which I have for the last months every two weeksShe told me there would be a one day hold which apparently is standardMy bank released the hold, but when I was asking about it because I had never heard that before no one ever told me there would be a hold she became defensiveShe kept arguing with me, she wouldn't look into the situation and just kept saying the same thing over and overI asked to talk to her manager and she calmly explained the situation to me and the tellerThe teller learned she could check my account to see if the gold was releasedI will never use this credit union againI don't appreciate being treated the way she didI get it's your job and maybe I don't understand but I will not be talked down to
On February 15, 2018, I, [redacted] went on a girls night. Went to movies, dinner, etc. there was over $300 in my account. On that next Monday February 19, 2018. My account on the mobile app stated I had $53 in the account and there were no pending transactions. I take out $20 via atm and $12 at McDonalds. The next day my account cleared the transactions from the night of the 15th adding over $100 in fees. I spoke with a banker on Wed. Feb 21,2018. She promised I would receive a call for a solution. I did not receive a call. I showed up the next day and spoke with manager Denise. She stated,” that’s the way the system was when you use credit instead of debit” and that “Prime Trust is ok with charging their customer $112 for overdrafting the account by $30” I understand and do not mind paying an overdraft fee. But $112 for $31 is asurb. Not happy with the service I received nor do I feel safe to bank with Prime Trust.
I will never use this credit union againI participate in shared branchThe teller at the branch on Bethel was extremely rude to meShe was not friendly or helpfulI deposited a non payroll check which I have for the last months every two weeksShe told me there would be a one day hold which apparently is standardMy bank released the hold, but when I was asking about it because I had never heard that before no one ever told me there would be a hold she became defensiveShe kept arguing with me, she wouldn't look into the situation and just kept saying the same thing over and overI asked to talk to her manager and she calmly explained the situation to me and the tellerThe teller learned she could check my account to see if the gold was releasedI will never use this credit union againI don't appreciate being treated the way she didI get it's your job and maybe I don't understand but I will not be talked down to