We have spoken directly to Ms. [redacted] and have sorted out the issue with her order. We also gave her a credit back of 20% or the inconvenience. Her order is on its way and she will be receiving them soon. We apologize for the experience she has with us and we have resolved it with her the best we...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
My complaint has not yet been resolved, despite the response from Marvel Optics. I talked with a man named Miguel, who told me he would work on this, but as far as I know, the replacement has not been sent and I have not been able to get in touch with him since then (earlier this week). Certainly I am not surprised by this, and again, this complaint is not resolved. (I will not consider it resolved until I have a replacement in my hands)[Provide details of why you are not satisfied with this resolution.]
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,I am not happy with the product I was sold. When ask Customer services to what next. They told me sorry we can't help you with that. marvel optic should give me full refund. Or take 20% off and refund me 80% amount back. If they admit product was not made correctly. And they admit I am not happy. They refund my money.
Thank you for reaching out and while we understand your frustration with broken glasses after 4 months of full usage, we do not cover wear and tear damage. We only cover manufacturing defects and we have a warranty on that. This is a standard policy and we hope you can understand. We would be happy...
to offer another set of replacement frames to transfer the prescription lenses to. We will contact you about this.
Hi, Thank you for letting us know about this issue. We apologize for the situation about this order. At first there was some shipping issues due to incorrect labeling for the address but as soon as we got the package back, we sent it directly to the customer. As for the prescription eyeglasses, we...
make it a point that we place the correct prescription on the lenses as any mistake can affect the customer's vision. If the customer feels that the prescription on the eyeglasses were incorrect, we are open to remaking the order and reviewing the issues the customer is having. We would love to offer the customer, if she would like, that we will remake her order again, at no extra cost. We would just like to get a copy of the prescription her optometrist gave her.
Revdex.com:
This letter is to inform you that [redacted] has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/11/2017 and assigned ID [redacted] I have received a full refund for my order.
We have spoken directly to Ms. [redacted] and have sorted out the issue with her order. We also gave her a credit back of 20% or the inconvenience. Her order is on its way and she will be receiving them soon. We apologize for the experience she has with us and we have resolved it with her the best we...
can.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
My complaint has not yet been resolved, despite the response from Marvel Optics. I talked with a man named Miguel, who told me he would work on this, but as far as I know, the replacement has not been sent and I have not been able to get in touch with him since then (earlier this week). Certainly I am not surprised by this, and again, this complaint is not resolved. (I will not consider it resolved until I have a replacement in my hands)[Provide details of why you are not satisfied with this resolution.]
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,I am not happy with the product I was sold. When ask Customer services to what next. They told me sorry we can't help you with that. marvel optic should give me full refund. Or take 20% off and refund me 80% amount back. If they admit product was not made correctly. And they admit I am not happy. They refund my money.
Thank you for reaching out and while we understand your frustration with broken glasses after 4 months of full usage, we do not cover wear and tear damage. We only cover manufacturing defects and we have a warranty on that. This is a standard policy and we hope you can understand. We would be happy...
to offer another set of replacement frames to transfer the prescription lenses to. We will contact you about this.
Hi, Thank you for letting us know about this issue. We apologize for the situation about this order. At first there was some shipping issues due to incorrect labeling for the address but as soon as we got the package back, we sent it directly to the customer. As for the prescription eyeglasses, we...
make it a point that we place the correct prescription on the lenses as any mistake can affect the customer's vision. If the customer feels that the prescription on the eyeglasses were incorrect, we are open to remaking the order and reviewing the issues the customer is having. We would love to offer the customer, if she would like, that we will remake her order again, at no extra cost. We would just like to get a copy of the prescription her optometrist gave her.
Revdex.com:
This letter is to inform you that [redacted] has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/11/2017 and assigned ID [redacted] I have received a full refund for my order.