Furniture Medic

Monday, July 20, RE: [redacted] Revdex.com [redacted] ***Dear [redacted] ,With regard to the documentation concerning [redacted] , they have complained several times to several local and state agencies and to our factory in MinnesotaI have responded time after time concerning this and have been found to not be at fault by all involved.Their persistence is somewhat short of harassment and remarks are full of half truths and flat-out falsehoods, in short, we have followed all of the professional, local, and state guidelines including offering to turn [redacted] medical bills over to our insurance company along with all correspondences from them and our service recordsIf the insurance agency found any liability, we would be happy to pay for the medical costs even though I am absolutely positive that any problems that occurred were not because of our service.Short of sending you an inch thick envelope, Iwill forward you a copy of our service recordIf you have any further concerns, please contact me personally and I will work with you to resolve this matter.Sincerely, David R [redacted] Franchisee/ OwnerA&M Miracle Ear

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

["Although she had someone else drop the vehicle off, she states that we were informed to check the brakes again." I would like to note that my boyfriend, [redacted] , who dropped off my vehicle, is a [redacted] police officer [redacted] would have no reason to make up the explanation he received from the technician, nor would he, given he has taken an oath to serve the [redacted] municipality I attached pictures of the damage to my brake pads and rotors As you will see, the rotors are severely scratched, and the brake pads have pieces along the edges that have chipped off.So, I would like to reiterate my previous desired settlement: Monroeville Dodge has a responsibility to refund the $paid for the first service appointment Given ***’s request to check the brake pads and rotors in September, which was not done, I feel the full refund of is fair Additionally, Dodge has a responsibility to pay for the replaced brake pads, and rotors which were $($less the charges for the oil change) Given the damage shown in the pictures, this is fair.] Regards, [redacted]

As per [redacted] 's warranty policy, pictures of the wheels have to be submitted for their approval The customer had two wheels that they had a concern with [redacted] covered one of the wheels because it was a manufacturer defect The other wheel, unfortunately was not covered because it was damaged and not a defect Because the wheel is a specialty wheel, and where the damage is it cannot be repaired The vehicle also had a software update available to one of the modules As per [redacted] we are to update the modules while the vehicle is here for service to enhance customer satisfaction and potentially eliminate problems that may arise in the future Unfortunately, there are times where the module crashes during this update and will not respond to further updates or repairs We took care of all of repairs needed as a result of the module crashing We where only able to program the only key that we had at the time Although I understand the customers frustration, we did everything we could to try and take care of all the issues that the customer had

I SPOKE TO THE CUSTOMER ON 02/01/AND HE AGREED TO BRING THE VEHICLE BACK IN FOR FURTHER TESTING AT NO ADDITIONAL CHARGE I INFORMED HIM THAT WHAT HE HAS PAID ALREADY WILL BE TAKEN INTO CONSIDERATION FOR ANY ADDITIONAL REPAIRS THE APPOINTMENT HAS BEEN SET FOR MONDAY 02/06/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I want to know why the service department was so unethical to not inform us that we were months too early? Instead, they just took the jeep, performed $of service that was not needed and sent us on our way thinking our warranty was intact.I personally have only purchased jeeps in my lifetimeI have purchased - never another type of vehicle! To be treated this way after such loyalty is appallingSadly, I purchased all three at Verona Jeep - but their franchise was taken away after we bought our CommanderNow we are made to work with Monroeville which has no morals and terrible customer service.I don't know why Chrysler felt the need to deny our warranty but I will make it a mission in my life to inform the public of this profound unfairness by this company starting with social media.We are a young couple with young children who cannot afford this problem especially when we don't deserve it Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I agree with the refund for the initial Monroeville Dodge service invoice of $ You can send the check to [redacted] However, I vehemently disagree that this matter is closed If the brake material was defective, how was that not uncovered when I took my car to Monroeville Dodge’s body shop in June???As stated in Monroeville Dodge’s previous response, “the pictures presented by the customer show a defect in the brake material Because of this we will not pay for replacement of the brake pads and rotors that where installed elsewhere and consider the matter to be closed.” What I gathered from that statement is that a defect in the brake material releases Monroeville Dodge of any liability to replace the defective parts? A defect in the brake material should not hold the consumer liable for the costs to repair/replace I don’t understand how a defect in the brake material is a justifiable claim that releases Monroeville Dodge of any liability to reimburse the cost to replace the defective brake pads and severely damaged rotors, regardless of which shop replaced and installed the rotors and brake pads, because they were “defective.”If you meant that Dodge won’t reimburse the cost because I used a different shop, I’d like to reiterate my original complaint: “Being that I took my car to Dodge on two separate occasions regarding the same issue, within a couple months of one another, in which the repairs, or lack thereof, did not correct the original complaint of shaking/pulsation, I don't feel that Dodge deserved my business, nor do I trust the body shop to service my carSo, I took the prudent approach to have another shop perform the servicesNTB had to replace both front brake rotors, and all my brake pads needed replaced.”I would like to, again, reiterate my previous desired settlement: Monroeville Dodge has a responsibility to pay for the replacement of the defective brake pads and rotors which were $($less the charges for the oil change)Given the damage shown in the pictures, this is fair Regards, [redacted]

I CALLED AND SPOKE TO MS*** ACCORDING TO HER FILE THIS ISSUE HAS ONLY BEEN ADDRESSED ON ONE OTHER OCCASION IN AUGUST OF I OFFERED TO LOOK AT THE VEHICLE AT NO CHARGE TO HER AND GIVE HER AN ESTIMATE FOR REPAIRS PRIOR TO ANYTHING BEING COMPLETED I HAVE INFORMED HER THAT I WILL DO EVERYTHING POSSIBLE TO FIND THE PROBLEM AND KEEP COSTS AS LOW AS POSSIBLE SHE SEEMED SATISFIED WITH MY RESPONSE AND WILL BE SCHEDULING FOR FURTHER DIAGNOSIS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
July 27,Ms*** *** Revdex.com of Western PA*** *** *** *** *** ** ***Re: ID *** Dear *** ***, I’m writing to reject the response of MrR*** in his letter of July 20, Below is additional information related to our complaintI apologize in advance for the length of this response, but I want to provide as much information as possible to help you in your attempt at resolutionPlease contact me if I can offer any additional information or clarify anything related to my mother’s issuePlease consider the following facts: The original set of hearing aids purchased by my mother from MrR***’s company did not fit properly and performed poorlyMy mother wore them only on rare occasions, which prompted her to purchase what was sold as an upgradeEither the original set of hearing aids performed poorly and justified spending additional money on an upgrade, or the original set performed adequately and the upgrade was sold when it was not needed. Feedback problems and difficulty with insertion was noted within days of the purchase of the upgrade set of hearing aidsMy mother’s “medical condition” was observed by MsF* and noted as “shakes badly” in her reportMy mother’s medical condition is known as *** ***, which causes involuntary shaking with symptoms that resemble Parkinson’sMsF*’s proposed solution to this problem was to “...have Mr*** insert aids if she continued to have difficulties.” This was an untenable solution because my father (Mr***) has *** *** ** *** *** * *** *** *** *** *** *** *** *** *** ***My mother’s *** and my father’s *** *** suggest that she was an inappropriate candidate for the sale of these hearing aidsI’m certain that MrR*** would agree that an ability to properly insert, remove, and install batt***s is part of their evaluation criteria, and that they would not sell such expensive devices to elderly people unless they could use them properlyThe fact that seven months after the purchase of the upgraded pair my mother continued to struggle with the simple task of inserting the hearing aids (documented in MsF*’s notes of 5/15/14) suggests that these devices sold to her were inappropriate for her, since her tremor condition was evident at the outset. The fact that one day after visiting MsF*’s office (5/16/14) the tip of one of the hearing aids was lodged in my mother’s ear is a further indication that these devices were inappropriate for my motherIn reading the notes from MsF*’s transcript, most of the emphasis seemed to by on my father waiting in the carThe fact of the matter is that my father endured longstanding frustrations associated with the products and services offered by MrR***’s companyImagine for a moment spending large sums of money on hearing aids that did not function properly, speaking loudly and repeating everything said to my mother, and living with a tv volume that could be heard outside their home...all caused by poor performance and improper fitting of hearing aids sold by MrR***’s company.In his letter to the Revdex.com of July 20, 2015, Mr R*** states that we "...have complained several times to several local and state agencies...” that I wish to disputeFirst, there were no complaints made to any local agenciesI think it is reasonable to ask that MrR*** provide specific names and dates to substantiate this statementSecond, my father filed one complaint with the Pennsylvania Attorney General’s Office, consistent with the instructions provided in the boilerplate terms of MrR***’s purchase contract (image of contract section provided below)The fact is, I considered my father’s contact with the AG’s Office to be appropriate, given the circumstances and instructions provided in the contractWe waited until we received word from the AG’s Office that they were unable to reach an agreement with MrR*** before filing a complaint with Miracle Ear’s Corporate Office in Minnesota.The purchaser has been advised at the outset ot his relationship with the hearing aid dealer that any examination representation made by a registered hearing aid dealer and fitter in conjunction with the practice of fitting and selling of this nearing aid, is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this Commonwealth and therefore must not be regarded as a medical opinion. If your rights are violated, you may contact the State Bureau of Consumer Protection or the Pennsylvania Department of Health in Harrisburg, or your local District Attorney.MrR*** also states that complaints (plural) were made to the factory in MinnesotaBecause this issue involved a potential product deficiency, I initiated one (singular) complaint through Miracle Ear’s "Customer Care” link on their corporate website, and had a dialogue with their Consumer Affairs person, Mr*** ***I have no doubt that, if contacted, Mr*** would corroborate that my complaint was submitted in a professional and non- accusatory mannerIt appears that MrR*** considers a consumer filing a complaint through appropriate channels in a professional manner to be inappropriate, a view I find troubling as a consumer.MrR*** states in his letter to you that he was found "...to not be at fault by all involved.” The Pennsylvania Attorney General’s Office (AG) representative, *** *** ***, told me that she was unable to bring the complaint to a satisfactory resolution, not that MrR*** was found without faultI ask that MrR*** provide documentation to support his claim that the AG’s Office found him not to be at fault, or admit that his statement in his July 20, letter was misleading at best.My mother spent more than half of her total annual Social Security income on two sets of hearing aids purchased through MrR***’s companyThese products never worked properly, are worthless to her and anyone else, and only occupy space in a drawerThe transcript of MrR***’s letters and MsF*’s notes would lead someone to believe that the fault lies with my mother and/or my fatherThe fact is, after months of frustration my mother and father yielded to the inability to get properly fitted and performing hearing aids from MrR***’s company, and in November of purchased a third set of hearing aids from MrR***’s competitor in ***In nearly nine months of daily use, the devices fit perfectly, work flawlessly, and are easily inserted and removed by my mother, despite her continued issues with tremorMrR*** asserts that he is “...absolutely positive that any problems that occurred were not because of our service.” I believe that his conclusion is unsupported by these factsIn general, I believe the tone and language found in MrR***’s second paragraph reveals several points that are indicative of why this issue has remained unresolvedFirst, his assertion that “Their persistence is somewhat short of harassment.” is accusatory and misguidedMy parents entrusted MrR***’s company for a major purchase, and did not have their needs properly addressed, despite repeated visitsI believe that a reasonable person in a similar circumstance, one who spent more than half of their annual income on a product that never performed properly, is justified in seeking redress through proper channels without being accused of harassmentIn my view, there is a clear and definitive line between persistence and harassment, and that an objective and rational person would agree that my actions on behalf of my parents have in no way even remotely approached nor could they be confused with harassmentI expect that MrR***’s clientele consist primarily of the elderly who live on a fixed income and are particularly vulnerable to deceptive business practices, fraud, and scamsWhen dealing with the elderly and other vulnerable segments of our population, building trust is essential to maintain a relationship between consumer and provider, especially when it comes to expensive and complex items such as hearing aidsAs such, it is incumbent on those businesses that serve this and other vulnerable populations that their practices are above reproach and transparent, and consistent with the Revdex.com Code of PracticesI believe that MrR***’s response to my complaint is indicative of an approach to management practices and customer service that is contrary to those generally accepted in today’s marketplace, and certainly noncompliant to the standards of integrity and trust found in the Revdex.com Code of Business PracticesVerbally attacking customers who seek reasonable redress through proper channels in a professional manner does not represent harassment, nor does it represent the kind of management practices expected of a Revdex.com accredited businessI challenge MrR***’s assertion that my remarks “...are full of half truths and flat-out falsehoods.” They are personally and professionally offensive; I find them derogatory and bordering on slanderous, since the text of responses may be publicly posted on the Revdex.com websiteI think it is reasonable to expect MrR*** to provide specific evidence of this assertion, and me allow to respond to what is an unsubstantiated claimIn summary, I am not seeking a total refund of both sets of non-functional hearing aids purchased by my mother from MrR***'s company, only that from the purported upgrade, a purchase that never met her needs nor functioned properly from the outsetMrR***'s company has been afforded ample opportunity to rectify the problem immediately after the purchase without external intervention, yet failed to do soThis resulted in the need for medical treatment to remove the device and address the subsequent infection it caused, and required intervention from agencies such as the Revdex.comI sincerely hope that MrR*** will appreciate your efforts to help businesses advance marketplace trust, and comply with the standards of integrity and ethics practiced by Revdex.com accredited businessesSincerely,*** ***

This company has a general lack of respect for customersI have had two dealings with them and neither was good
Episode - l purchased a used washer from themNo issues with the washer, but they failed in protecting our carpet during the process, requiring us to get it cleaned I considered it an oversight, so didn't complain
2nd Episode - They came out to troubleshoot our stove, and the technician was Extremely rude to my wife, telling her she didn't know what she was talking about as she tried to explain the issue, and then told her to shut upI called the manager to complain and he said he backs his employeeMy wife is a long term amateur chef, and knows how to explain the issuesI suggest avoiding this company at all costsThey have no respect for their customer and even less respect for women

Monday, July 20, 2015 RE: [redacted]Revdex.com[redacted]Dear [redacted],With regard to the documentation concerning [redacted], they have complained several times to several local and state agencies and to our factory in Minnesota. I...

have responded time after time concerning this and have been found to not be at fault by all involved.Their persistence is somewhat short of harassment and remarks are full of half truths and flat-out falsehoods, in short, we have followed all of the professional, local, and state guidelines including offering to turn [redacted] medical bills over to our insurance company along with all correspondences from them and our service records. If the insurance agency found any liability, we would be happy to pay for the medical costs even though I am absolutely positive that any problems that occurred were not because of our service.Short of sending you an inch thick envelope, I. will forward you a copy of our service record. If you have any further concerns, please contact me personally and I will work with you to resolve this matter.Sincerely, David R[redacted]Franchisee/ OwnerA&M Miracle Ear