Furniture and Mattress Discount King

Please see your attachment for my invoices with FM DISCOUNT KING - as well as the prices for the Delivery Service I had to pay forLet me know if you need any other informationThank you,
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This is the second time I have purchased items from this company. I felt with having kids and dogs this was a good option because of the added wear they bring to the home. The first time I had no issues with the items I purchased. This time from the purchase and now with a recliner breaking within 30 days has been a nightmare. The customer service supervisor (Mary Beth F[redacted]) is smug and chooses not to answer certain questions and requests at all. I was told at the time of the sale any repairs can be addressed in my home. Mary Beth - We cannot do that because of tools and insurance. I need to bring it in for inspection, this could take up to a week. I had bought the extra insurance from GBS. So I called them to discuss the issue. The damage I described to them sounded like it was structural or a manufacture's defect, which is not covered by GBS. GBS told me over the phone that FMDK could cancel the insurance and refund me the charge. Mary Beth- GBS is offering and inspection/repair they do not cancel or refund anything. Once again she is making it sound like I am making things up. I have asked her to call me or to speak to her boss more then 3 times. Never received a call from her or an name of her boss. I am in Sales and deal with customers on a daily basis. If I treated my customers like they do, I would be out of business. I would urge you to find another place to shop.

Yes I finally received my furniture but not the cleaning equipment for the futon.  I would like to receive some kind of refund for the inconvenience I was put through