Fulton Speedway

Revdex.com spoke to Corey at business and the following was relayed: The rules are posted on our website and there is a big sign in front when entering the trackThis is the second time we have had the same issue with this individualThe first time was when he was told he could not bring a soda into the track and he threw it at the girl at the entranceHe did call me and I did speak with him and specifically told him the policy was nothing but water or juice drinks for kidsAgain he attempted to bring in something that is not permitted and again he threw the drinkRevdex.com pasted copy of rules from business website: http://www[redacted] .com

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is merely a sheet stating their policy and clearly states for the safety of the pubic no food or drink, which means they are subjecting patrons to heat exhaustion and dehydration as well as putting the people with diabetes at risk as wellI HAVE contacted the management to provide resolve to this matter and thought we had solved it with Corey Ras he told me it was fine to bring *** water and light snacksUpon my doing so I was denied my water and ***I have even set the resolve of this matter at a refund price of dollars the price of admission for a horrible night and all they reply with is a policy about safety which does not pertain to food or drink but includes it and is not clearly posted at the ticket gateI would like my refund and a sign posted at the gate that states clearly no food or drink as far as calling them well, I already have, they are the business and I am the customer again they choose to inconvenience me rather than to reach out to meMy phone number is ###-###-####When will they realize that the customer is what pays the bills and you can provide nothing without them cars can drive around in circle but without the fan it is pointless to compete and the drivers cannot get paid for the winRegards,
*** ***

We
are in receipt of your complaint letter date Friday, August 12, 2016, whereby a
customer filed a complaint upon our business regarding their visit
to the Fulton Speedway on Saturday, August  6, 2016. As a business that provides recreational entertainment in the form of motorsports on...

weekly basis to spectators at our facility, it is our hope that all customers
have an enjoyable experience. The Fulton Speedway has a policy of no outside food or beverages, weapons or any other dangerous objects being allowed inside the facility. This policy is to ensure the safety and well-being
of our customers and is consistent
with  policies  in place at other spectator facilities within
[redacted] and as well as other surrounding  counties  in  New  York  State.   In order  to  enforce  this  policy ticket  collectors  and security  are in place and customers are informed that bags entering the facility are subject to search before entering the  facility.   This  practice  is  consistent  with  practices  at  other  entertainment  facilities, the  customer does reserve the right to deny this search, which by all rights, the speedway has the right to deny entry in order to ensure the safety of all our customers.   Our ticket collectors and security and informed to provide quality customer service to those entering our facility. As a business operating in [redacted] County, we are
required to comply with business and safety regulations  which,  includes  health  inspections.    The  county  and  any  other  regulatory government agencies  reserve  the  right to  perform these  inspections  at  any
time  by  law.  A record of all past inspections, are available via public record. The  men's  bathroom  facilities  noted  in the  complaint provides both a urinal as well as portioned facilities for use; the customer has the option of which to choose. The  facilities are cleaned  and  maintained through  its operating  season to  help ensure the safety  and
to  provide  the  most enjoyable  experience  for  our customers. We  regret that the customer
did not enjoy their visit to our facility on Friday August 6, 2016.  We strive to provide our customers an entertaining evening of motorsports on a weekly basis throughout the race season, to do so this not only requires the entertainment aspect of the facility but also working to ensure the safety of those  in attendance each week.  We understand that sometimes this means putting policies in place that a customer may not agree with but, are policies we feel are  appropriate and consistent with practices followed at other entertainment  facilities to ensure the safety and security of our customers.  Should the complainant wish to discuss this matter further they may speak with a member of the track management team at ###-###-####. Regards, Management Fulton Speedway

Revdex.com spoke to Corey at business and the following was relayed: The rules are posted on our website and there is a big sign in front when entering the track. This is the second time we have had the same issue with this individual. The first time was when he was told he could not bring a soda into the track and he threw it at the girl at the entrance. He did call me and I did speak with him and specifically told him the policy was nothing but water or juice drinks for kids. Again he attempted to bring in something that is not permitted and again he threw the drink. Revdex.com pasted copy of rules from business website: http://www.[redacted].com.