Fulton Books Inc.

Fulton Books claimed to have only positive reviews at BBB org. So I trusted on their reputation. I invested about $3500, and my book was almost read to be published as I had published this same book in another language. I sincerely trusted them and everyday I'm saddened when I think about this company. They haven't updated my sales report since 12/2023! Despite the fact they state to help with the marketing they worked on only one single press. Fulton has not reported on my book in a year and their numbers are far lower than the numbers I know, when I sent a email last year requesting about the sales report, they denied it. I really regret on working with them.

My experience sucked, they sent me 20 copies of my book made me pay more money when they screwed up on with everything in the book I wrote this dsm good book it never got published well here is the thing. My book never got published I lost money because I had to pay more for their mistakes this whole book wad what happened to me in my life and I wanted it shared I won't ever deal with thos book company again I am finding a new publisher. And one more thing don't take people money if they don't publish a book 💯

My name is Logan Hayden, and I am an author who is beginning my journey through the publishing process. I am only fourteen years old, but I believe that I am just as capable of publishing a novel as any adult. While I am young, I have spent two years pouring my passion into my project, and publishing it is a dream I've had since the beginning of my writing career. I have reached out to many publishers to find out what their publishing processes are like, and I have received help from many of them. Fulton Books did not give me any help, nor were they respectful about it. Knowing that I was young, the staff member who replied to me said in a rude and condescending way that they did not want to work with me due to my age. They made me feel like my book was a mistake, describing it as "something that happens when kids get on the computer", and it hurt to know that the company didn't have faith in me because of my age. They then went on and asked if there was anyone in my family over the age of eighteen who wanted to submit a novel to them, throwing my request to the side and asking for manuscripts from other people over the one that had already been sent to them. I find it very offensive that they didn't want to take a look at my manuscript before making an opinion about it, and I am disappointed to see that an adult at a professional publishing company can act so rude and superior. My book, which stands at a word count of 75,000 words, is not a joke. Other companies have treated me way better than this one, some of which have even asked to read my manuscript and publish it. If you decide to go with Fulton Books, I hope you have a better experience than I did. I'm hoping they'll see that my book is not just some kid's story when it's on library shelves and in bookstores someday.
Logan Hayden

I just finished reading this book and it was very enticing! The author was very knowledgeable about many things in this book, I love that besides talking about war we had a very good love story without the graphic sex that you encounter in many books!

I wanted to leave a review... I had a positive experience so far I am 1/2 way into my publishing journey and so far Fulton has delivered, good support and I always feel like I have the final say...which is nice since it is my book, so far so good I will update after my book is complete. Happy Publishing All.

I am a 3rd time author, I was advised by a friend to try Fulton so I did, the down payment to start was fair and the payment plan was doable. I was treated with respect and the people are awesome, my book published in 7 months to the day and I am pleased to see it in stores. I have 7 more manuscripts I will ne submitting. These reviews, the negative ones are just not my experience at all. Thanks Fulton Books.

This company has no way of tracking sales yet pay us for what they say sold. The wholesale process is so confusing that I just finally gave up, The gift shop my friend owns is still waiting for the book (3 months). They say I didn't have any sales for a quarter, yet I know who came and had me sign books. When I asked them where the “refunded” books were. I was told they were “burned”. I asked for the price of a children's book to be around 15. To compete with others, they wanted to price it at 25. I finally agreed at 20.95 which is about 5 dollars more that picture books from other companies. It's a shame, as now I have lost interest in a good message because of poor handling. When I question them, I always get excuses and not once have they said they will find an answer, it's been over a year and am still in the hole for this. I wouldn't use this company as their system is antiquated, and the service is nonexistent and confusing when it is offered.

This was my first publishing experience, and I chose Fulton based on reviews I had looked over. I did a-lot of research and I am very pleased with my decision. From Day One Fulton Book was by my side and My Representative was Mary. We communicated almost daily and she answered every question in quick time, never leaving me hanging with a problem-or question. The process for publishing was explained and in every facet of the work , I got the answers and results I expected and needed.. The finished book was done beautifully, and with my input they supplied everything I expected. I am writing a sequel to my first book and Fulton Book will be there with me on the second one also.
Thank you Fulton for making my first writing experience a pleasure!

These reviews are alarming.

Gina was absolutely horrible. She claimed to have called me but I had no missed calls from her number. The only missed calls I had were 2 calls from “potential spam,” and the numbers did not match the number she gave me. She was supposed to call at 4:30, but I had no missed calls at that time. She claimed I “promptly hung up on her,” but I never spoke to her. She claimed she left a voicemail, but I didn’t get one from her I had one or two that could not be transcribed, but again were not from her number. She then wrote an email advising me to be “more professional.” I would not recommend this company. They don’t treat people well in my experience.

I knew that there were risks involved with publishing with Fulton. I researched but didn't come across these reviews or I wouldn't have gambled my $3558.00 waiting on my money to be returned via book sales. I thought that the risk would be in selling my "story lines" not depending on Fulton to honor what they agreed. Because I'm honest and strive to do my best work for others I thought Fulton would do the same for me. I sincerely trusted them and everyday I'm saddened when I think about this company. Fulton didn't edit my book although I approved the edits and made recommended changes. When they sent some edits (not all that was required) I responded that "I approve all edits". Because I didn't list each edit separately they didn't make any. This required process for editing changes was never explained. I was deceived to believe that Fulton Publishing would do everything to make the book marketable so that I could possibly get a return on my investment. However, on the contrary, Fulton appears to have only want the initial $3558 dollars. That sucks. It appears that Fulton only wanted a one-time sale (my money) not more of my business or to assist an amateur writer to properly publish a book. The book was published but with so many errors I'm ashamed. PLEASE GIVE ME MY MONEY BACK! A very dissatisfied and unhappy customer.

I don't get why most of these reviews are positive and yet the star rating is only one. I've not yet contracted with Fulton but I have had a very nice experience speaking with Suzanne. She was informative, polite, courteous, and knowledgeable. I was pleased with the information and look forward to working with Fulton Books.

Mr [redacted] contacted us directly yesterday, and we agreed to give him a refund in the amount of $and of course return his edited manuscript to him

I had Pam Hogan from Fulton Books as my sales person. First thing I noticed she is a very poor listener. After I told her that her price was significantly higher than most she sent me an insulting, sarcastic email telling me that their services were most likely not in my budget in the first place.
very harsh people if you don't do what they want.

"Yes, it's true no one else comes close to doing the level of marketing that we do, and it does come with a cost. The alternative is to pay less to get far less, often just having books printed for you with very limited marketing. There is no comparison. But if it's not in the budget, then of course that's the route that probably makes the most sense for you
I wish your book all the success it deserves.
Pam"

Pam Hogan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would accept an offer of $750 and return of the manuscript 
Regards,
[redacted]

Mr[redacted] retained us to edit, design, create a cover, publicize and distribute his book amongst other things, on 9/3/15. He entered into a written agreement with us to pay us the sum of $2392 for these services in monthly installments over a period of eight months. The project was initially delayed...

because Mr. [redacted] said that thinking about his book “was opening up too many old wounds” and then again when Mr. [redacted] lost use of his computer in late September. Nonetheless, we have pressed ahead and completed 2 rounds of edits and revisions for his book. While we are completely willing to release Mr. [redacted] from the remainder of his contractual obligation with us and the remaining required payments, we cannot issue him a full refund as he requests, in that we have expended an enormous amount of time editing and revising his book thus far (well in excess of the $1396 he has paid us to date).  We are more than happy to compromise and issue him a $600 refund as well as return his fully edited manuscript to him and release him from all future payments that he is obligate to make to us. We further will agree to resume Mr. [redacted]’s project at any time should he wish to so, and credit him the full amount he has paid to us at that time. We trust that Mr. [redacted] will find this offer more than fair- he will receive a large refund, have had his manuscript professionally edited by us twice, and the option to resume the publication of his book at any time should he so decide in the future. Respectfully, Steve R[redacted]

Mr. [redacted] contacted us directly yesterday, and we agreed to give him a refund in the amount of $750 and of course return his edited manuscript to him.

I was so happy to receive my completed books in hands and wrote them a nice thank you letter. Then when it was time to check on how the sales were going I was surprised to find that their numbers were way lower than just the sales I knew about personally. I've autographed dozens of my book for people and I myself purchased several books from Amazon. All of this was done just in my city. The facebook page I created for the book tells of the people who bought the book and commented on much of it. I just checked again last night and according to them I haven't sold a book in a year. I tried to track the sales of my book myself and found that Fulton has a code lock that prevents me from finding out about my sales. Fulton has not reported on my book in a year and their numbers are far lower than the numbers I know of just in my city. It looks like Fulton is selling my book and keeping the money and not reporting the sales to me. I'm going to get an attorney and see what can be done...I'll keep you posted.

I would like to thank Fulton Books for helping me achieve a dream. A dream I did not even consider of following until I was encouraged to do so and they helped bring it to life. I would definitely release another book with them again.