The following is the Email conversation I had with Ms***'s boyfriendAs stated in my last Email to him, we cannot act on unproven allegations alone, especially when our own survalliance system and employees have provided us with information that says the damage was not caused by any of our employee's actionsMr [redacted] :As I stated, neither you, nor I can prove that we damaged this vehicle.Our surveillance footage shows we did not damage the vehicle, and our line attendants have told my manager, your girlfriend, and I that the damage was there when she arrivedI am sorry I cannot help you any furtherYou are obviously free to take any additional actions you wish.Sincerely, [redacted] *** [redacted] [redacted] On Apr 6, 2015, at 9:AM, [redacted] < [redacted] > wrote:The standard in a civil action is not proof beyond a doubt Since you are failing to follow through with appropriately remedying the damage caused, I will take that as a denial of claim and take appropriate action by end of the week I will also ask for attorney fees and punitive damages as well I would prefer to resolve this without having to do this Please notify me of you would rather fix the damage caused by your employee I will wait for a response until Friday If, however, you have not changed your position, I will just file a action in Washington county to resolve the matter[redacted] ——————————###-###-#### (mobile)###-###-#### (office)###-###-#### (fax)—————————— [redacted] ***On Apr 6, 2015, at 9:AM, Contact Us < [redacted] > wrote:Mr [redacted] :Thanks for contacting me regarding the issue [redacted] did make me aware of this damage claim a few weeks ago, however I was under the impression that it was handledThe Damage Claim sheet you have a copy of, is for internal uses in our companyThe fields 'Due Date,' 'Comments,' and 'Related Issues' are things we fill out only as necessary regarding different claim situationsI apologize this wasn't explained to youUpon reviewing the surveillance footage, which you are welcome to view with me, we did not see any signs of abuse from our employees who handled your girlfriend's vehicleWhen taking to the employees who handled the vehicle, they have told us the damaged outlet was like that from the beginningAs a business, we can not act on allegations aloneAside from the surveillance footage and interviewing my employees after the incident, if you are able to prove without doubt that we damaged your vehicle, FSCW will be more then willing to repair the damage and/or compensate you accordinglyI apologize that [redacted] was not more prompt with handling this situation with youI will discuss with him the importance of making sure situations such as these are handled in a more timely manner in the futureThank you again for contacting mePlease let me know if there is anything else I can do to help youSincerely, [redacted] *** [redacted] [redacted] On Apr 6, 2015, at 8:AM, [redacted] < [redacted] > wrote:To Whom It May Concern:My girlfriend had her car washed at the West Bend location on 3/14/ When she drove in she had her phone charger plugged in the center console and was charging her phone When she walked out to her vehicle the African American attendant told her "I did not touch it" She then got into her vehicle and found that her charger had been unplugged and placed on her passenger seat She plugged it in and it depressed into the console and did not work any longer She immediately reported this to manager [redacted] who looked at it After some time examining it, he told her it was not their fault and offered to super glue it Based on the delay in time caused by this, she was late for work that day.I followed up with Mr [redacted] on the phone the following week He indicated that I would have to bring the car back in so the Vice President could examine the vehicle and I could then file a damage complaint I then followed up again the next week to schedule a time to bring the vehicle back and Mr [redacted] indicated he could take a damage claim over the phone and fax me a copy Having not received a fax from Mr [redacted] , I did drive in person there this weekend I spoke to Mr [redacted] and he told me he failed to send the fax or submit the claim taken over the phone because their systems had been acting up and/or been recently upgraded.Of note, when speaking to Mr [redacted] on the phone he told me that "we could not prove anything." Furthermore, when speaking to him in person, I requested to see the video that he claimed to have reviewed and he indicated he still had it, but then did not offer to allow me to review it as requested.In looking at the damage claim, no due date, related issues and comments were entered This is a very straightforward issue I do not want this to become more than it is Specifically, she drove in and it worked She drove out and it did not It is likely that when leaning over the inside of car the attendant pushed it down accidentally breaking it in the process.Please notify me how you would like to proceed with repairing the damage I can be contacted on my cell at ###-###-####or email at [redacted] If I do not hear back in a timely manner, I will proceed as required to resolve this matter.Thank you[redacted] ###-###-#### (cell)
The following is the Email conversation I had with Ms***'s boyfriendAs stated in my last Email to him, we cannot act on unproven allegations alone, especially when our own survalliance system and employees have provided us with information that says the damage was not caused by any of our employee's actionsMr [redacted] :As I stated, neither you, nor I can prove that we damaged this vehicle.Our surveillance footage shows we did not damage the vehicle, and our line attendants have told my manager, your girlfriend, and I that the damage was there when she arrivedI am sorry I cannot help you any furtherYou are obviously free to take any additional actions you wish.Sincerely, [redacted] *** [redacted] [redacted] On Apr 6, 2015, at 9:AM, [redacted] < [redacted] > wrote:The standard in a civil action is not proof beyond a doubt Since you are failing to follow through with appropriately remedying the damage caused, I will take that as a denial of claim and take appropriate action by end of the week I will also ask for attorney fees and punitive damages as well I would prefer to resolve this without having to do this Please notify me of you would rather fix the damage caused by your employee I will wait for a response until Friday If, however, you have not changed your position, I will just file a action in Washington county to resolve the matter[redacted] ——————————###-###-#### (mobile)###-###-#### (office)###-###-#### (fax)—————————— [redacted] ***On Apr 6, 2015, at 9:AM, Contact Us < [redacted] > wrote:Mr [redacted] :Thanks for contacting me regarding the issue [redacted] did make me aware of this damage claim a few weeks ago, however I was under the impression that it was handledThe Damage Claim sheet you have a copy of, is for internal uses in our companyThe fields 'Due Date,' 'Comments,' and 'Related Issues' are things we fill out only as necessary regarding different claim situationsI apologize this wasn't explained to youUpon reviewing the surveillance footage, which you are welcome to view with me, we did not see any signs of abuse from our employees who handled your girlfriend's vehicleWhen taking to the employees who handled the vehicle, they have told us the damaged outlet was like that from the beginningAs a business, we can not act on allegations aloneAside from the surveillance footage and interviewing my employees after the incident, if you are able to prove without doubt that we damaged your vehicle, FSCW will be more then willing to repair the damage and/or compensate you accordinglyI apologize that [redacted] was not more prompt with handling this situation with youI will discuss with him the importance of making sure situations such as these are handled in a more timely manner in the futureThank you again for contacting mePlease let me know if there is anything else I can do to help youSincerely, [redacted] *** [redacted] [redacted] On Apr 6, 2015, at 8:AM, [redacted] < [redacted] > wrote:To Whom It May Concern:My girlfriend had her car washed at the West Bend location on 3/14/ When she drove in she had her phone charger plugged in the center console and was charging her phone When she walked out to her vehicle the African American attendant told her "I did not touch it" She then got into her vehicle and found that her charger had been unplugged and placed on her passenger seat She plugged it in and it depressed into the console and did not work any longer She immediately reported this to manager [redacted] who looked at it After some time examining it, he told her it was not their fault and offered to super glue it Based on the delay in time caused by this, she was late for work that day.I followed up with Mr [redacted] on the phone the following week He indicated that I would have to bring the car back in so the Vice President could examine the vehicle and I could then file a damage complaint I then followed up again the next week to schedule a time to bring the vehicle back and Mr [redacted] indicated he could take a damage claim over the phone and fax me a copy Having not received a fax from Mr [redacted] , I did drive in person there this weekend I spoke to Mr [redacted] and he told me he failed to send the fax or submit the claim taken over the phone because their systems had been acting up and/or been recently upgraded.Of note, when speaking to Mr [redacted] on the phone he told me that "we could not prove anything." Furthermore, when speaking to him in person, I requested to see the video that he claimed to have reviewed and he indicated he still had it, but then did not offer to allow me to review it as requested.In looking at the damage claim, no due date, related issues and comments were entered This is a very straightforward issue I do not want this to become more than it is Specifically, she drove in and it worked She drove out and it did not It is likely that when leaning over the inside of car the attendant pushed it down accidentally breaking it in the process.Please notify me how you would like to proceed with repairing the damage I can be contacted on my cell at ###-###-####or email at [redacted] If I do not hear back in a timely manner, I will proceed as required to resolve this matter.Thank you[redacted] ###-###-#### (cell)