Fulfillment Center

August 7, After reviewing Ms ***’s complaint, we would like to apologize for the misunderstandingBecause we do not offer sample sizes, we allow our customers to try our full day supply of product for free at only the cost of shipping and handling for a limited time of days Once the trial period expires, if not cancelled, you are billed the retail price of the product and enrolled in an automated shipping program that is designed to save customers from the inconvenience of having to manually place the order every days, and allows our consumers to see continuous resultsOur records indicate Ms [redacted] did not contact us to obtain a refund or cancellationBecause customer satisfaction is very important to us, we have refunded Ms [redacted] $for the charge that occurred on 6/Please allow 3-business days for this refund to reflect on to her bank accountIn addition, her account with us has been cancelled; therefore, she will not receive any further shipmentsWe hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused Sincerely, Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12233439, and find that this resolution is satisfactory to me

I am rejecting this response because:
: 1- in the advertisement it say free sample
2-Please look at the web site it says days , very clear
3- My concern is this advertisement is clear fraud to the customers
4- I returned the bottle to the company
Again my conern is for misrepresentation to peoplethanks

Thank you for contacting Visalia customer supportWe have cancelled *** *** subscriptions for the Visalia Skincare and the Visalia Eye Serum as of May 12th, We processed a fifty percent refund of $and $for the Visalia Skincare and the Visalia Eye Serum as of May 19th,
Please feel free to contact us with any other questions or further assistance Visalia ###-###-####

August 9,
After reviewing Ms***’s
complaint, we would like to apologize for the misunderstandingBecause we do
not offer sample sizes, we allow our customers to try our full day supply of
product for free at only the cost of shipping and handling for a limited time
of days
Once the trial period expires, if not cancelled, you are billed the
retail price of the product and enrolled in a monthly subscription for
continuous results at your convenienceWe have courteously refunded Ms***
for the charge that occurred on 7/that is within days from her charge datePlease allow 3-business days for this refund to process on to her
bank accountIn addition, our website does not state we process refunds for
days because we enforce a strict day money back guarantee; therefore, we
cannot process a refund for the previous charge Ms*** is inquiring about
We would like to confirm that her account with us has been deactivated and she
will not receive any further shipmentsWe hope she is satisfied with our business
and we would like to apologize for any inconveniences this may have caused
Sincerely,
Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12152911, and find that this resolution is satisfactory to me

August 7, 2017
After reviewing Ms.
[redacted]’s complaint, we would like to apologize for the misunderstanding. Because
we do not offer sample sizes, we allow our customers to try our full 30 day
supply of product for free at only the cost of shipping and handling for a
limited time of 14 days....

Once the trial period expires, if not cancelled, you
are billed the retail price of the product and enrolled in an automated
shipping program that is designed to save customers from the inconvenience of
having to manually place the order every 30 days, and allows our consumers to
see continuous results. Our records indicate Ms. [redacted] did not contact us to
obtain a refund or cancellation. Because customer satisfaction is very
important to us, we have refunded Ms. [redacted] $89.97 for the charge that occurred
on 6/22. Please allow 3-5 business days for this refund to reflect on to her
bank account. In addition, her account with us has been cancelled; therefore,
she will not receive any further shipments. We hope she is satisfied with our business
and we would like to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12233439, and find that this resolution is satisfactory to me.