Fuji Photo Film USA, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Daniel ***

We are in receipt of your letter dated 6/20/in which you reference a notice of complaint #***, submitted on 6/8/17. I apologize for the
delay in our response, but we did not receive the original letter in this office. In light of this notice, we have investigated the situation with various departments and staff, including our *** *** *** ***, the *** *** ***, and the waitress who served him that evening. We also checked with our *** *** *** as well as the *** ** ***. No complaint was noted directly to anyone here at the resort, allowing us to rectify the situation on the spot or thereafter. We also took a look at the receipt from his visit to the Frontier Restaurant (please see attached). Mr*** had two steaks, two salads and a beer. His complaint is that they were not made aware of a charge for salads (although the menu does not indicate that a salad is included), and that the carrots were not cooked (carrots are par-cooked….sautéed, yet remain firm), that the steak was not seasoned and that the Ceasar Salad was just lettuce. His total bill was $104.97. This amount includes a $tip he left the waitress. Of this amount, he paid $of it by gift card. Mr*** is asking for the full amount of $to be reimbursed. The General Manager has agreed to reimburse his entire bill, less the $that he paid with a gift card. The total Mr*** paid on his credit card was $plus the tip of $for a total of $that we have agreed to reimburse to his credit card that he used to pay. I have left a message for Mr*** explaining to him this decision to refund him $64.97. I have not yet heard back from him. Please let me know what else you may need from us at this point. IeDo you need a copy proving we put this amount back on his credit card?

Was not told that bread salads were extraSteak was not seasoned carrot was not even cookedSalad was just lettuce and suppose to be Cesar salad

We are in receipt of your letter dated 6/20/in which you reference a notice of complaint #***, submitted on 6/8/17.? I apologize for the
delay in our response, but we did not receive the original letter in this office.? In light of this notice, we have investigated the situation with various departments and staff, including our *** *** *** ***, the *** *** ***, and the waitress who served him that evening.? We also checked with our *** *** ***? as well as the *** ** ***.? No complaint was noted directly to anyone here at the resort, allowing us to rectify the situation on the spot or thereafter.? We also took a look at the receipt from his visit to the Frontier Restaurant (please see attached).? Mr*** had two steaks, two salads and a beer.? His complaint is that they were not made aware of a charge for salads (although the menu does not indicate that a salad is included), and that the carrots were not cooked (carrots are par-cooked….sautéed, yet remain firm), that the steak was not seasoned and that the Ceasar Salad was just lettuce.? His total bill was $104.97.? This amount includes a $tip he left the waitress.? Of this amount, he paid $of it by gift card.? Mr*** is asking for the full amount of $to be reimbursed.? The General Manager has agreed to reimburse his entire bill, less the $that he paid with a gift card.? The total Mr*** paid on his credit card was $plus the tip of $for a total of $that we have agreed to reimburse to his credit card that he used to pay.? I have left a message for Mr*** explaining to him this decision to refund him $64.97.? I have not yet heard back from him.? Please let me know what else you may need from us at this point.? IeDo you need a copy proving we put this amount back on his credit card?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Daniel [redacted]