Fry's Electronics

To whom it may concern, I have spoken to my customer and I also have resolved the associate issue in my store. I look forward to personally assisting Mr.[redacted] upon his next visit. Please close complaint

The customer was contacted by Hector  the mgr of customer service.F7[redacted]67 was refunded to the customer full amount $32.46. Customer was refunded on his shipping  since it was sent to wrong
address. Customer was very pleased with the out come and happy with the way he...

was taken care of.
[redacted]

We apologize for failing to properly address the opportunity with the customer's computer. We agree to the customer's request and ask that the customer bring their invoice into the store so we can refund the funds. Please ask for the Store Manager [redacted] and print a copy of this response as I...

am not in the store every business hour.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Complaint: 9958990
I am...

rejecting this response because:
Regards,
[redacted]

Complaint: 10145026
I am rejecting this response because:
Regards,
[redacted]

I bought two for car stereos and it said on 01/12/14 especially in the store than buying a stereo installation was free I told the service the facility was not open and made me came back Wednesday Wednesday and instalation department was closed talk to the store manager and told me to come back on Friday was closed Friday and came back on Sunday and talk with four people working there one that apartment assistant manager and customer care no I resolved nothing assistant manager told me to show him where free installation was saying and it was for that product model DD888 SSL UPC 79**SSN** assistant told me that only one was free installation not in these in particular did not say this. ok you buy another that was on special on Monday special was saying instalation free did not say what type of product only teach those in special ok buy it online and not me going to believe when I go to the store to lift I porcierto all very friendly and solve their mistakes because nothing gives me an open box stereo had no cables installation or bags protecion neither manual nor grantia single box stereo and remote I told the cashier you see that I am a fool who does not know what I buy because I you sell something for anyone who sees it is used or trash you believe that this well went and hiso the same question to the supervisor and returned with the same box, eyes and if you want it if I do not leave it I do not care I can not believe that a store like frys but sounds like fried or fried can do these things and sell junk products well and with that attention I tube to pay for the installation and waste gas 4 times ho as zombies and they do not have to do anything

Poor .I bought a laptop with 3 extended warranty on sw59and wbellfort houston the stop working brand with no phicical damage I took to customer service that guy who assist me was rude ,he told me that was the charger and I had to buy one .well how I buy a charger went new ,he never ask me to call dell .I went home dell and they send me a new charger I called fry to complain I to Salomon it useless he did not understand on my business is not ethical and again the law not advice someone if something is under warranty

I bought a tablet 6 days ago, it was supposed to be delivered on Saturday 01/02/16 and is 01/04/16 and no answer from them but an email saying that they will send it wen available, is not what it said on the ad they were advertizing

Review: Frys Newspaper ads and website contain the following statement: "We Will Match Any Competitive Price*." Before making a purchase from a Fry's Electronics store, if you see a lower current price at a local authorized competitor in-stock, or from an authorized Internet competitor ready to ship, Fry's will be happy to match the competition's delivered price." Apparently the the list of authorized dealers is so small that this advertising claim is bogus and fraudulent. I asked them to match prices for a Tmobile non-contract Nokia 521 with the Microsoft Internet Store. Microsoft also have a local Brick and Mortar Outlet. Microsoft is a reputable dealer selling products with full USA warranties. Frys refused to match prices as Microsoft is not on their unpublished list of authorized competing companies. This event occurred on 1/21/14 at the Roseville, Ca store.Desired Settlement: Stop advertising this bogus and fraudulent claim. Frys internet price matching is misleading and fraudulent. It's the classic false advertising claim to get you in the door. Also, the list of companies they do match is not published and I would guess is very limited. If they do not match a huge internet company like Microsoft; then quit advertising that Frys will price match Internet companies. My next step is to file complaints at Placer County DA, Sacramento County DA and the California DOJ.

Business

Response:

I apologize for the poor experience. Based upon the information provided I do not know why we would have denied your request. If you will be so kind as to bring a printout of the advertised item and price we will be happy to match the same model for you. Should you encounter a situation like this in the future please ask for myself or for my Assistant Store Manager, Arnold Johnson, and we will assist you in the matter.

-- Brandon Hanna

Store Manager

#26 Roseville, CA

Business

Response:

I apologize for the poor experience. Based upon the information provided I do not know why we would have denied your request. If you will be so kind as to bring a printout of the advertised item and price we will be happy to match the same model for you. Should you encounter a situation like this in the future please ask for myself or for my Assistant Store Manager, Arnold Johnson, and we will assist you in the matter.

-- Brandon Hanna

Store Manager

#26 Roseville, CA

Consumer

Response:

I have reviewed the response made by the business in reference to

complaint ID [redacted], and find that this resolution is satisfactory to

me.

I commend Frys for responding to my complaint. I appreciate the offer of resolution from the Store Manager. I hope that Frys Internet price matching policy will receive close scrutiny by Frys management. Also, I would like to see Frys publish the list of price matching competitors.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to

complaint ID [redacted], and find that this resolution is satisfactory to

me.

I commend Frys for responding to my complaint. I appreciate the offer of resolution from the Store Manager. I hope that Frys Internet price matching policy will receive close scrutiny by Frys management. Also, I would like to see Frys publish the list of price matching competitors.

Sincerely,

Review: On June 6th, I took my Gateway Computer to Fry's Electronics which is located off Northgate. I saw an employee named [redacted] who waited on me. I specifically told [redacted] that my cursor or pointer was no longer working in my Hotmail e-mail account, and that my cursor was very slow and did a lot of spinning while I waited to get into my Juno and Yahoo e-mail accounts. I told [redacted] that I wanted him to go completely through my computer and remove whatever it is that has made my Hotmail e-mail account to stop working. I also told him that I wanted him to delete all programs/downloads on my computer that weren't necessary to my computer.

After several days of leaving my computer there so that this could be done by Fry's Electronics computer repair staff, I was called to come and get my computer. I anxiously brought my computer home and I immediately went right into my Hotmail e-mail account. The problem(s) still existed and were not taken care of, and my Hotmail e-mail account was still in the same condition as when I brought it there to begin with. Also, I noticed that none of the programs that weren't necessary to make my computer run hadn't been removed. Over the course of a very short time, my other two e mail accounts were now also useless and could not be accessed. Whatever it was that had disable my Hotmail e-mail account had now infected my other two e-mail accounts, and I could no longer get into either one of them. I could not bring my computer back right away because of my business, I had to wait for free time in which to do this. On 1 July, I went back to Fry's Electronics Computer Repair Department. The technician on duty did a simple test to find out that I now had a full-blown virus on my computer that rendered my computer totally and completely useless.Desired Settlement: I paid twice for something that should have been done right the first time, but wasn't! I will NEVER bring my computer back to Fry's Electronics for any reason. The repairman made sure that I got charged again, I am not happy about service that wasn't done right the first time, and all of my instructions were completely ignored by the computer repair department. I want to be refunded at least one of these repair bills because it wasn't done light the first time! What can I do about this to get refunded at least one of these repair costs that should not have happened the second time had it been done right file first time? How call I be charged twice for something that wasn't done the first time?

Business

Response:

Business' Initial Response

Unclear as to why this is an issue as the unit was serviced for two different issues almost a month apart. The first was for complaints of speed on 6/4/13. A diagnostic was completed along with a system optimization. No hardware issues were found, found some virus threats and removed them. On July 1, 2013 the unit was returned, found the unit very infected with several Trojan viruses and over 60 adware and malware infections. The customer was not charged an additional system optimization since he paid for that the first time but was charged for the virus removal portion.

Consumer's Final Response

(The consumer indicated he/she ACCEPTED the response from the business.)

While I took Fry's Electronics proposed deal to ONLY refund me $50 back; we're talking about my money,not theirs! The manager that contacted me admitted no wrong doing by any of his employees in NOT following my specific verbal instructions in what I described as problems that my PC was experiencing that took two visits to get corrected along with paying two times when it should have ONLY taken one time! I'd have to think about it twice if I ever needed to have my PC worked on again to Fry's Electronics!

North Highlands, Ca.

Business' Final Response

We spoke with the customer on Thursday evening, 08/08/13 and were able to come to an agreement whereby we would refund $49.99 of the charges for the services rendered. We apologized for the misunderstanding with the service technician in regards to the customer's initial request for service, which necessitated the need for the customer to make a second trip to the store.

Review: Refused to honored contract to repair my camera. Frys refused to return back my camera to me. charging diagnosis fees to reconfirmed broken latch.

On July 23, 2011, I bought Samsung ST95 silver camera for $159 and I bought a 3 yrs warranty on it. I only use this Camera sporadically because my IPhone camera is easily accessible and powerful as well.

However, on 2/17/2013, I noticed that the cover no longer latch to keep the batteries and chip in place and noted that a piece was broken off the latch. I brought it to Frys main service department and told the employee there that the latch was broken and he took it from me and discussed it with his supervisor and told me that they will call me when they complete the repair. I did signed a paper with the understanding that if they discovered something else was wrong with the camera, that was not covered under the warranty, I will be be charged $59.99 for repair.

Two weeks ago , I got a message that my camera was ready to be picked up. To my surprised, I was told when I got there that, my Camera was sent directly to Samsung for diagnoses and that they said the latch was broken and this is not a covered item under my warranty and I needed to pay $59.99 diagnostic fees and then pay additional money if I want the camera to be fixed.

My issues are:

First of all, I knew my camera latch was broken and Frys knew it when I brought it in to their service department that the latch was broken. and this is written in the receipt they gave me. Why will they [redacted] it to Samsung for diagnostic again to tell reconfirmed that the latch is broken just to incur additional charges. Why will I pay more money to diagnose a camera and fix it when I can buy a new one with same price. The camera has no physical damage on the body to show abuse or misuse and I am not sure why Frys will not honor my warranty to fix my camera or replaced it as stated in the contract.

I wrote a letter to Frys 3/14/13 and equally spoke to the service [redacted] James to no avail.

I would like my camera fix or replaced,

Desired Settlement: I would like frys to honored the contract and either repair my old camera or replace it for me.

Business

Response:

Business' Initial Response

The performance service contract does not cover cosmetic or physical damage to the unit.

The unit was sent to the manufacturer because there are certain items that are not repaired in the store. The manufacturer made the determination that the latch being broken is not a defect of the unit but was caused by some type of damage or misuse of the unit. As such the repair is not covered.

In the interest of customer service we will void the diagnostic fee but the unit will be returned as it was presented to us.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

The camera has no physical damage on the body, I am not sure how the broken latch can be due to "some type of damage or misuse". I am talking about the latch to lock the battery and the sims in place inside the camera. How can it be due to physical damage when there are no visual physical damage to the camera. The camera still works if the latch/lock is taped in place. This is a defect or inadequate assembly that lead to the brakage of the latch.

I am not a kid or teenager that plays or uses this camera frequently to incur wears and tears. I am 52 yrs old and I barely use this camera.

I feel that Frys, should honor the contract and fix this camera. And I am pretty sure that this is a wide spread problem with Frys, they find ways to get out of a service contract and ripe off consumers. Frys has a service department in the store and they make consumers believes that when you buy service contract with them, all you do is bring in the device and it will be fix.

This is definitely outrageous.

I would like my camera to be fix per my service contract with them or refund me back the remaining money left on my contract term so I can go fix it somewhere else.

Because , by returning the camera back to me, it means my services contract with Frys is noid and void and they get away with keeping my money (remaining balance of my contract)

Thanks

Business' Final Response

In addition to waiving the diagnostic fee of $59.99 we will also refund the remaining money left on the customer's contract term as they have requested.

We will process this refund today as our system automatically calculates the pro-rated refund based on the age of the invoice. The camera will be ready for the customer to pick up whenever it is convenient for the customer.

A notice to all about Frys electronics claim to pay the tax on all UHD TV's. Please be advised that this is a sales scam from Fry's and I learned the hard way. Fry's advertises to pay the tax on all UHD TV's except the one's that are listed as DOOR BUSTERS. I found out that even if the UHD tv isn't listed as a door buster in the advertisement, they will not pay the tax stating the reason is that it is a door buster item, even when you show them the ad that does not state anywhere on the page that it is a door buster item...

Review: In a nut shell I bought a filter off frys.com as the wrong one is shown in the picture and the description. Frys shows a picture and discription of winix part number [redacted] but sells and ships part number [redacted]. If you look on their website you can see that it is still listed wrong. I received the filter and realized this was the wrong filter then promptly got an RA number and a UPS label from Frys and sent the UNOPENED item back to Frys. Now they are telling me they processed the refund buy my credit card company and my bank have no record of this (supposed to be $79.99). My Credit card is attched directly to my checking and savings accounts at my credit Union ([redacted]). For example Amazon sends a refund and the money is in my account in less then 24 hrs. Why does frys get to hold my money for 60 days? They keep saying its my credit card and bank but the truth is neither my credit card company or bank have seen any refund yet. When I ask for the exact transaction number showing a transfer to my credit card of $79.99 they stonewall me. I just want my money back in a timely fashion. My Credit card that comes from my credit union ([redacted]) never takes 60 days or two billing cycles to process ANY refund. All refunds are processed within 24 hrs orf receipt by the Credit Union or credit card company (which is the credit union). Please fix this so it doesnt drag out for sixty days and thank you for your time and consideration. Below is some additional information:Reference Number 1:Order: [redacted]Reference Number 2:RA:[redacted] Return Shipping: UPS Tracking Number: [redacted] Delivered at 10:44 am signed for by [redacted] at Frys facilityDesired Settlement: FULL REFUND OF $79.99 ASAP (24 hrs)

Business

Response:

A member of the Frys.com Customer Service team attempted to contact the customer, but the calls were not returned. They were able to confirm that he was

refunded the purchase price by checking our [redacted] account and transaction dates.

Review: I and my wife purchased a laptop with 3 years warranty at Frys at Jan 29, 2014. After we using it for 2 mouths, the screen appear a white spot. We bring it into Frys at March 28, 2014. The service department staff told me they need to send it into the manufacturer to find out what is wrong with it. After 2 months later they call us back and tell us it is an internal physical damage and going to charge us for $1000 to fix it. The problem is we hardly even used the laptop, for the most of the time the laptop just sit in the case we bought, every time we use it very carefully cause is a new laptop, and now Frys was telling me that we grab it too hard to cause internal damage? And refuse to pay for the fixing cost? I think this is not acceptable. I understand that the warranty doesn't cover physical damage or water spell, and my laptop is in perfectly shape and with no even a single scratch. This is just not making any sense.Desired Settlement: We would like a full refund of the laptop or replacement.

Business

Response:

To whom it may concern,

I have reviewed Mr. [redacted]'s complaint and the activity notes from the manufacture. I noted the following; We shipped the notebook to the manufacture,( IBM ) for repair and or to get an estimate for repair. IBM determined that the white spots on the screen were considered physical damage and not a result of normal use. Physical Damage is not covered under the IBM warranty or Fry's Electronics PSC coverage. IBM estimates the cost of repair to be around $1022.00. I also noted that the customer stated to my tech that they had opened the notebook to see what was causing the problem. This action actually voids the manufactures warranty.

At this point, I can only offer Mr. [redacted] a refund of the remaining PSC value after a prorated deduction, as the purchase was made on January 29, 2014. Please contact me , so I can process the return, as the value of your PSC will be reduced daily.

Kindest Regards,

Consumer

Response:

I am rejecting this response because we never open the laptop to check what happen to the laptop, I know that if I did take the laptop apart it will void the warranty. We own the laptop no more than 3 month and good amount if death pixels show up is clearly mean than Fry's sold me a bad unit. I will not accept deduction refund.

Business

Response:

As the customer stated in their original complaint they do understand the warranty does not cover water or physical damage. Fry's was not the one that made the determination that the customer's unit had been internally and physically damaged. That fiding came directly from the manufacturer. At this point we will offer a full refund (not pro-rated) of the price paid for the extended warranty. That is allwe are able to do in this situation.

-- [redacted]

Store Manager

#26 Roseville, CA

Review: I went to Frys to get a touch screen radio for my car, as a stereo upgrade. I fully explained what I was looking for, and what I wanted, all the features I had to have. I was sold a stereo with this guarantee from their audio experts. The first time it was installed by Fry's (the tech that did it was super nice) it was missing parts! I had to come back, BUY the parts it was missing. The sound was HORRIBLE.. I asked for the stereo to be taken out and my old one it, their employees told me I needed different speakers (I just paid them to install new ones the day prior) So I bought all new speakers again and paid AGAIN to have them installed. When going over the stereo this time I asked where some features were, (my ipod cable) they tell me to come back and have it installed they thought it was there but it was not, so I have to bring my car back AGAIN! After paying 2 times for speaker install, and bringing my car in twice and needing to come back a 3rd time my car still sounded horrible. I decided to have it removed. I was not refunded install for the stereo I find that to be unfair since it is not my fault it was missing parts 3 times! And I did not sell it saying it would do things it clearly did not do! I have to take my car into another business and have it fixed because when they put my stereo back, they did not do it correct and its not fitting correctly. If it was not for the tech in installations being so nice this would have been the worst experience I have ever had in a retail store.Desired Settlement: I would like my installation fees refunded.

Business

Response:

The customer has had all of their product refunded based upon a lack of satisfaction with said product. However, labor is work performed on her vehicle. While a product can be returned to be re-sold you cannot simply return time spent on installation. In the interest of customer service, though it is against our return policy, we offer a partial refund of the labor she paid for. We are willing to refund 50% of what she was charged back to her original form of payment. Should the customer be satisfied with this offer we ask that they provide their invoice number so we can perform this function electronically and save the customer a physical trip to our store.

Consumer

Response:

I am rejecting this response because:

It was not the product I was dis satisfied with! It was the fact that parts were missing (it was not stated on the box that parts were missing) I had to bring the car back for another 3 hours with my kids sit in the store and wait. Then I had to pay for the missing parts.. I have yet to be refunded for the part and was not given it back. After all that the ipod cable was missing, I had already paid for installation of it, and was told to bring the car back again!!!! The only reason I bought that stereo was because the employee told me I could plug my ipod in so after 2 trips and waiting all day 2 times I still could not plug my ipod in because of missing parts! I did not want to come back and have it re done again, I just wanted my working stereo put back in. None of this was my fault as a customer I went way above what I should have had to just to get an instal. My car was NOT put back together properly. I have pictures of the dash not fitting together, therefore the buttons don't always work. Why should I have to pay for my car to be completely messed up?

Review: Rebate Check Issues

I bought a laptop in December 2012 and it came with a $100 rebate. I promptly filled out the forms and submitted. About 3 months later I got a rebate check but not in my name. I contacted Fry customer service and they told me they would resubmit the check request and should be a month to receive a new one. A month goes by and I did not receive the check and Fry customer service says wait another 2 weeks. 2 more weeks go by and I speak to a supervisor and she said it was not appropriately submitted and she says she submitted it. She told me I should get the check by 5/24. I did not and called into customer service to inquire. Customer service rep refused to provide a date I would receive my check and spoke with an attitude on the phone. I requested to escalate to the supervisors manager to which she responded there is no one her supervisor responds to. Left a voicemail on the supervisors phone but after 5 months this is getting ridiculous. The estimated timeframe to get a correct rebate check is listed at 8-12 weeks on the rebate forms. Please help!Desired Settlement: I would like my rebate check, a clearly communicated date when I should expect it and an apology from their management in a letter and phone call.

Business

Response:

Business' Initial Response

We contacted Mr. [redacted] and the rebate company. The rebate company has been talking to Mr. [redacted] that they were in the process of sending him a replacement ck. Estimated time they gave was 6-25-13. By July 1st if customer has not gotten his $100 replacement ck we will pay him. Mr. ** please email [redacted] at [redacted]@i.frys.com so she may assit you.

Thanks you.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I did not see any reference to an apology letter in the proposed solution which I feel is warranted after the various delays and mishandlings of this situation.

Business' Final Response

Mr. [redacted],

We do apologize for the delay in your rebate.

As soon as I found out about it Frys.com rebate person got on the phone asap. to the vendor of the rebate house.

I promise you if you have not gotten a check in the loted time they said Frys will send you a check. We will let the Revdex.com know the check number and tracking number.

Our customers are most important to us.

Please except our apology for the delay in the vendor not paying your refund in a timely manner.

Review: On April 1 at about 1250 AM I went to Fry's Electronics in Roseville, California because I need a copy of Windows 8. They were out of them so they suggested that I purchase a copy of Windows 8.1. I did that and went home to load the new operating system and it would not boot. I took it back to the store and they told me they could not do anything for me except give me another copy. I suggested that they try booting it but no one did, they just took my disc and gave me one to replace it with the same key. It works, however, I purchased a copy elsewhere and it works fine. To make a long story short, it wouldn't boot either. So, I went to another store and bought Windows 8 and it booted and everything works fine. These people stuck me with the defective software that cost $$99.99 plus Tax! I have spent Thousands of dollars at Fry's over the years, and I can say this, if this isn't resolved, I will never spend another penny at Fry's. I will put it on the net and let everyone know that at Fry's the customer seems to always be wrong and treated like a criminal. (I will not name the persons involved at this time on the internet, but without resolution, I will name everyone later!) Store policy says that no returns if opened. How in the world would I know it is a defective product if I don't open it and try it? This is unacceptable.Desired Settlement: Refund for the defective product because I purchased another at a different business and everything works fine.

Business

Response:

To whom it may concern. We don't make the rules on software copy right laws. Once software is opened the user accepts the software license agreement. The OS software is not defective, however as a customer service we did exchange the software for another copy. It appears that there may be a conflict with the customer's motherboard and Windows 8.1. In the interest of Customer Service, we can issue Mr. [redacted] an in store credit for the software. I feel that this is a generous offer, as we will be destroying the software, per licence agreement.

Please come in and see [redacted], Assistant Store Manager for a store credit of the purchased price plus tax.

Kindest Regards,

Fry's Electronics Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: My brother and I went into Fry's Electronics store in Northgate Blvd. Sacramento, Ca on Sunday 3/9 to purchase some Kenwood car speakers I was approached by a representative name ( [redacted]) which at this point did know his name nor did not pay attention to his name tag. He was helping a different customer and he approached us grab speaker and told us he can get that for us. We then follow him to one of the computers to get our invoice for our purchase. He started pitching the sale of an extended warranty for a few minutes which then I said no too. He said if I get the warranty he can offer me his Employee discount and will try to find me other discounts as long as I get warranty. I advise him we had an online pricing already that we wanted to match from amazon and since I knew Fry's electronics match online pricing I had the add on my phone. He then told us that Fry's electronics does not match pricing from amazon and he said "If you take this survey and give me positive review I can see what I can do to match amazon's pricing" then he handed out to survey sheets one for me and one for my brother. At this point we have been in the store for over 40min. then he started to create the quote which at this point he said he needed some manager password to be able to get deal and since it was Sunday there was no manager to approve and I need to pay full retail price. I told him I did not want to speak with him any longer and that I need a manager he then got upset and told us "I am just going to help other customer" he left, my brother went and grab a Manager in training. I told him the situation which he ignore I ask for the representatives at this point he came back no nametag on anymore, he said " you are going to file a complaint on me" I said yes please give me your first/last name he then said " [redacted]" and he turned around and left I had to find his name from the Manager in training person that was there at that time. I then ask for corporate number only thing I was advice is to caDesired Settlement: Investigate Fry's Electronics store on 4100 Northgate Blvd. Sacramento Ca. 95834, in particular representative name [redacted] for misconduct and violation of code of business conduct. For trying to take advantage of customers to get additional products and extended warranties and try to buy positive reviews from customers in exchange for additional discounts.

Business

Response:

To whom it may concern, I have spoken to my customer and I also have resolved the associate issue in my store. I look forward to personally assisting Mr.[redacted] upon his next visit. Please close complaint

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Overdue laplink $30 rebate mailed in January, never received.

I purchased Laplink Diskimage (software) from Frys on 1/1/13 and mailed in all rebate materials on 1/9/13. The rebate terms say to allow 10 weeks to receive the rebate check. Offer number is FRYDIXXXXXX.

In fact, I can't even check on the status of the rebate because the web site on the rebate form doesn't even exist: http://www.laplink.com/FRYDIXXXXXX

It has been over 5 months and this rebate is long overdue. I have copies of all forms and materials if you need proof.Desired Settlement: Immediate check issued for $30.00

Business

Response:

Business' Initial Response

The rebate person for Frys.com sent the

customer a email yesterday. Please see below.

As soon as she gets the info and it is all

correct we will process customers rebate

refund.

[redacted] wrote:

Hello [redacted],

We apologize for any inconvenience you may have experienced and thank you for giving us the opportunity to assist you with your rebate inquiry. It is our commitment to ensure our customer's rebates are fulfilled, when all rebate requirements have been met.

To better assist you, we ask that you [redacted] us a copy of the following rebate paperwork:

1. The completed rebate form and the date of which your rebate was postmarked

2. UPC barcode

3. Proof of Purchase/Invoice

4. If applicable, the Denial Letter, Post Card, or online status

Please fax the above paperwork to the fax number X-XXX-XXX-XXXX to the attention of Lauryna. You may also attach the requested documents to your response and email us the information.

Once we have received your rebate documents, we will contact the rebate center on your behalf. An e-mail with the most recent status of your rebate will be sent to you from our rebate department as soon as possible.

Please let us know if we can be of further assistance.

Thank you,

[redacted] P.

Frys.com

CS/Rebate Inquiries

XXX-XXX-XXXX PH

XXX-XXX-XXXX FAX