Fry's Electronics

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

We apologize for failing to properly address the opportunity with the customer's computerWe agree to the customer's request and ask that the customer bring their invoice into the store so we can refund the fundsPlease ask for the Store Manager [redacted] and print a copy of this response as I am not in the store every business hour

Complaint: I am rejecting this response because: Regards, [redacted] ***

We apologize for failing to properly address the opportunity with the customer's computerWe agree to the customer's request and ask that the customer bring their invoice into the store so we can refund the fundsPlease ask for the Store Manager *** *** and print a copy of this response as I
am not in the store every business hour

I am very sorry about not responding sooner. But I never got this Revdex.com complaint we were having issues with our incoming email back in June that
could have been reason I did not get this email. Every customer concern is very important to me. I
have sent this to the store mgr *** *** and
his assistant *** ***Who will be contacting you with in to hoursOnce again I am very sorry I did not respond to you earlier
***

The phone number customer gave ###-###-####
is no longer in servicePlease have customer send a valid phone
number so our mgr may contact himWe will put the complaint
pending until we get a working phone number
Thanks

The customer was contacted by Hector the mgr of customer service.F7***was refunded to the customer full amount $32.46. Customer was refunded on his shipping since it was sent to wrong
addressCustomer was very pleased with the out come and happy with the way he
was taken care of
***

Complaint:
I am
rejecting this response because:
Regards,
*** ***

To whom it may concern, I have spoken to my customer and I also have resolved the associate issue in my storeI look forward to personally assisting Mr.*** upon his next visitPlease close complaint

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Complaint:
I am rejecting this response because:
Regards,
*** ***