Froula Alarm Systems Inc

Froula acknowledges the customer did not understand the verbal quote was per man-hour, and we apologized to her for that We provided the quote, an hourly rate plus a trip fee, over the telephone at the time we scheduled the appointment for the customer to run some wiring in her home On
April 3, 2017, upon receipt of her check for what she felt was fair, we credited the difference, credit memo attached, for the second technician's time Her account balance is zero as of that time I wrote her a letter apologizing for the misunderstanding, copy attached, dated April 10th, No Froula representative threatened a lawsuit, verbally or in writing Again, we are very sorry for the misunderstanding in the quoted rate