Hi ***,Thank you for providing the opportunity to connect with this Client and try to make her happy.Ms*** purchased our Gift Certificate and called to book a Service CallWe booked the Call and sent a Nerd to her homeHe arrived, addressed her issues and presented her with a billShe
paid the bill, which was rightly due, and our Nerd leftShe called back later to complain about the *** *** chargeShe spoke with a new manager who mistakenly told her she could approve a refundAfter I spoke with everyone it was determined that, in the interest of excellent customer service, we would send her a check for $and put a credit of $on her account.We reserved that *** for Ms***, and incurred real cost making the repairs happen for her.I hope this helps everyone understand how we got here.Thank you,***Lee GRobinPresident & Founder
Hi ***,Thank you for providing the opportunity to connect with this Client and try to make her happy.Ms*** purchased our Gift Certificate and called to book a Service CallWe booked the Call and sent a Nerd to her homeHe arrived, addressed her issues and presented her with a billShe
paid the bill, which was rightly due, and our Nerd leftShe called back later to complain about the *** *** chargeShe spoke with a new manager who mistakenly told her she could approve a refundAfter I spoke with everyone it was determined that, in the interest of excellent customer service, we would send her a check for $and put a credit of $on her account.We reserved that *** for Ms***, and incurred real cost making the repairs happen for her.I hope this helps everyone understand how we got here.Thank you,***Lee GRobinPresident & Founder