FrontPoint Security Solutions

We had frontpoint for our house, then we sold the house. Now most people would assume that once you no longer have a home to protect, then you would not need a security system. That is what we assumed as well, but frontpoint figured different. They kept charging our checking account even though we told them to cancel the service. This continued till we told our bank to cancel payment. We are now in collections. We sold our house in Sept of 2021 and this January of 2022 and are being charged for past due invoices. We have emailed the company and talked personally to the company and we keep getting the old run around and being lied to stating the service has been cancelled. SO BEWARE Consumer.

I was a customer for 4 years and last year I started having problems. one early morning the alarm went off and it was so queit I couldn't even hear it up stairs with the house dead silent. Nothing was tripped but for some reason it went off for minutes and I never received a call from frontpoint, I'm glad me or my family weren't actually hurt and in need of first responders... Then a few months later the system wouldn't even let me arm it and kept giving me errors. I went online chat multiple times and they said they passed the word along and someone would be contacting me and nobody ever did. Then after calling multiple times and being put on hold I finally decided enough was enough and I was done with their poor customer support and was going to cancel. I called in december of 2020 to cancel and when I told them I wanted to cancel they kept trying to tell me they had new equipment to upgrade...why were they just now telling me this? I said I wanted to cancel anyway and he kept putting me on hold trying to get someone to give me a deal or something to change my mind even though I didn't want it. I assumed I had cancelled but then January comes around and they billed me $45 dollars . I called and talked to the rudest individual I've ever dealt with in Customer service. He said I had to fill out some form to actually cancel and that they would be charging me another month as well before it went though. I said absolutely not. Nowhere in my contract that ended over a year ago did it say I had to fill out a paper to cancel and then pay for an additional month that I wasn't even going to use...what type of craziness is that? He basically laughed in my face. So I called my credit card company and changed my card number and dealt with all the hassle of having to redo all my other monthly bills that were on that card just because frontpoint treated me that way. Then, I just look and somehow they have charged me for FEB!?!? I honestly think I should be reimbursed for the 6months of having an unusable system but I absolutely am not paying for JAN and FEB. I would rather spend $20,000 in legal fees to sue Frontpoint than to give them one more penny. This company will act like you are so important to them when you are purchasing their product but then they will treat you like garbage once you are a customer. Take it from me, this is how they treated me after 4 years of service. I never ever write reviews for anything good or bad but I am making it my new mission in life to tell as many people as I possibly can to stay away from this company as possible. I'm in the process of paying someone to build me a website dedicated to informing the public of just how terrible this company really is.

im impressed with your coustomer servicethey are very helpful and polite

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The person who responded to me from the company refused to address my complaint properly, and only succeeded in further angering and frustrating me.The only reason the company is no longer contacting me is that my landlady capitulated and paid them them for a the remainder of a contract that neither she nor I remember signing, and that they have not been able to produceI did not want to continue paying the company money for a service that I could not use because they consistently failed to get in touch with me when my security system went off and instead kept contacting my landlady, who lives in another state A company who can't manage to get either my email address or phone number right has no business guarding my safety.I will not feel that this complaint is resolved until my landlady gets her money refunded Regards, [redacted] ***

Frontpoint has been my security server for nearly yearsI am completely satisfied with their quick parts service, customer service when I need help explainong their services and their quick reaction time anytime my alarm goes off

FrontPoint has been wonderful! We spent a lot of time researching before deciding on themFrom the initial help with designing our package around our needs to the customer service we are 100% satisfiedThey even rushed a new battery to us overnight due to an incoming storm that potentially could cause us to lose powerThey are always professional and do whatever it takes to provide us with what we need to stay safe An excellent choice in home security

Good Morning, We want to make sure every customer has an excellent experience with us, which is why this customer’s complaint is being taken very seriously On 12/5/One of our Support Supervisors spoke with this customer regarding the charges they incurred while they were moving to a new homeOur Supervisor ensured that their account was cancelled and offered to credit this customer for the months of monthly monitoring they incurred totaling $ The customer accepted this offerThank you, and please don't hesitate to reach out with any questions or concernsBest, Frontpoint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] II

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Customer service is excellent, installation is simple, the equipment is very reliable and rates are comparable to competitors that don't match my previous points

I believe simply safe is betterCant wait to get out of front point what a rip off

Good Afternoon, We want to make sure every customer has an excellent experience with us, which is why this customer’s complaint is being taken very seriously On 12/8/One of our Support Supervisors emailed the customer regarding their concerns about their full system refundOur Supervisor explained that the customer was refunded $107.44, which was $less than their initial purchase price due to the expedited shipping costOur Supervisor then offered to refund the customer $ so they will then receive their full refund totaling $Also on 12/8/The customer emailed our Supervisor back stating that they did receive their partial refund and that the complaint has been resolvedOur Supervisor emailed the customer back requesting confirmation of their credit card as we still want to honor the full refund and provide the customer with the refund of $As of 12/13/ Frontpoint has not heard back from this customer to verify their credit card informationWe encourage the customer to email our Supervisor back so we can process the final refund totaling $Thank you, and please don't hesitate to reach out with any questions or concernsBest, Frontpoint

Frontpoint customer service is the best, hands down! The entire process is truly very simpleThe minute I requested a quote my phone was ringing where we talked about my goals, and needs- he created the equipment packaged and found me every discount possibleThe sis a breeze, very simple to peel and stickActivation and everyday use is very simple and keeps my mind at ease that our home is monitored 24/7!

Very easy to install & setReasonable pricedVery quick on contacting you if your alarms go off

good system, but need better connection with sales rep

This company has EXCELLENT customer service They answer quickly and are more than happy to help you with any problems you are having Luckily I haven't had any break ins, but I have had the alarms go off because of equipment issues (I live in Florida, the heat made the contacts loosen and fall off)

Good Afternoon, We want to make sure every customer has an excellent experience with us, which is why this customer’s complaint is being taken very seriously.>On 5/19/One of our Support Supervisors spoke with this customer about returning their equipment to cancel their accountOur Support Supervisor then offered to allow the customer to return their equipment and waive their contract termination fee of $1,In addition to this discount, our Support Supervisor then offered to waive the customers past due monthly balance of $and proactively credit an additional monthly charge of $to cover the 30-day cancellation periodAt the end of the phone call, the customer expressed to our Support Supervisor that they were satisfied with this resolutionAlso on 5/19/Our Support Supervisor emailed this customer a [redacted] return label so they could send their equipment back to FrontpointOnce we receive this customer’s equipment, Frontpoint will process this customers’ return and cancel their account Thank you and please don’t hesitate to reach out to us with any questions or concernsBest, Frontpoint

For the most part I like it and it's easy to use But I have sensors that go off online for no reason all the time Then it will just go back online These mostly happen in my daughters room which is a concern to me

My Frontpoint service is wonderful They've never failed to monitor my system and sent me a replacement battery within days at no charge Best value and company around

We would like to thank the Revdex.com for bringing this customer’s concerns to our attention Immediately after receiving the customer’s complaint from the Revdex.com we reached out to this customer to learn more about their experience with our companyThe customer does not believe that the system is secure enough for their security needsIn an effort to honor our relationship with this loyal customer, we will be releasing them from their agreement with our company in July, as the customer has requested Thank you again and please let us know if there is anything else that we can provide