Frontier Communications

I cancelled by internet through Frontier about three months ago. They continue to bill me. I've called customer service three times now, and they tell me I won't get anymore bills, but I just got another bill emailed to me. When I did call customer service, twice I could hear cussing and loud music in the background when I was on the phone with them. This company is terrible.
I live in Southeastern Ohio area. The internet was run through the phone lines I was told and the internet would drop at least 5 times a day. I called tech support and tried everything they told me and the internet was still intermittent. So after two terrible months of service, I cancelled, and they still send me bills.

Frontier actually does not deserve a star at all. That is just how horrible they are. I have always had semi slow internet speed & phone, but it worked. We could rent a movie & let it play all the way thru, play games or surf the web without a problem. Then they supposedly did upgrades to better our service. OMGosh it is worse. Most of the time I have no internet & when I do the connection is so slow I can not connect up to even a page on the web. The problem is, they know they have us because they are the only internet company in our area. Other internet companies won't come in & help us. I plan on filing a grievance against Frontier & I also plan on getting money taken from my bill every day I am without service. We depend on our Internet, but Frontier is so bad they do not care. Frontier is a HORRIBLE COMPANY..

Company is charging me for telephone service which I did not have. Service was disconnected on one line on 6/7/19 and second line (which they forgot to disconnect at the same time) on 6/14/19. They are charging me for service thru 6/30, plus a $30 early termination fee even though I have had service for 16 years! Under THEIR SERVICE TERMS, ONLY TV and/or Internet are not proratable! Phone is!!! I have tried for four months to speak to a supervisor, was forced to leave messages to no avail. Not one return phone call in four months after multiple attempts! Meanwhile, they have since taken me to collections.
Customer service is horrible - very rude and the agent I spoke to yesterday (my 6th or 7th call to them) didn't even know she worked for a utility company! The agent from today REFUSED to transfer me to the retention department that I was told to ask for yesterday when I called. This is the WORST utility company I have ever dealt with.

Have contacted Frontier several times concerning internet dropping service and having to reboot router several times a day. We pay for high speed service and we are not getting it. When we call, they change settings and say it's good, but the same evening, we continue to have the same issues.

I entered into a contract with Frontier Commnications in good faith in May of 2019. Frontier promised Internet service that has not been provided. I have spent more hours without Internet service than with service. My Internet has been interrupted every other week. In October alone, I have called for technical support three times with no significant change, which means that I have had to wait for the problem to resolve itself.
I have also been bullied over the phone many times I have called for technical support. Last night, October 28, 2019 at 4:00pm was the worst. The support “specialist” asked me to look for numbers and codes on my computer that I could not find and for which I had never (during the last 12 calls) been asked to look. When I could not find the numbers and/or did not know what he was talking about, this tech stopped just short of calling me stupid, and told me that the problem with my Internet was inadequacies, thus my fault not Frontiers. He became even more rude as I assured the gentleman that I had experienced the same problem previously.

In an effort to double check the human error hypothesis, I called my daughter over to check it out. We tried the usual checklist (as I said, we have been through this many times before), and we concluded that, as usual, the problem was Frontier’s. I had no trouble whatsoever with my previous Internet provider, and I would like to return to them.

Frontier has been unable to provide satisfactory Internet service since May; I consider this a breach of contract. I would like to be released from this contract, so I can return to a service provider that meets my Internet needs.

Thank you for your help.

On October 8,2019 I ordered internet service through frontier. I paid the 38 dollar deposit as asked and I was scheduled for instilation on the 11th of October. The 11th came no tech I was rescheduled for the 16th. The 16th came and no tech I was told I was rescheduled again for the 18th. I asked for a return of my deposit and canceled the order. I was advised it would take 3 to 5 days the 5th day came and I was told the cancelation was never done and recieved a bill for 138 dollars for services never received. The cancelation was pushed through. I had to wait 3 to 5 more days. And would only recieve part because of processing fee. I waited 5th day came nor return. I have been advised again that I have to wait 3 to 5 days

I am being charged incorrectly by being charged a full month of service when The service was cancelled early due to frontier failure of providing complete internet service. I’ve been having incorrect billing charges since first month of service and never fixed my billing issues since at all since they never honored the price I was told since I got the service. All I’m asking is to get my bill resolved for this last month

They told me my bill would be $54 Oct. 14 2019 my bill is now $351 and in collections. My internet service has not been working until the tech guy cam today Oct. 29. They have been charging me for the last 3 month of no service at the wrong increased rat. When I contact frontier I get directed to collections and they say will transfer me to billing and I dont they just put me on hold. They have the account notes if I do get to the billing deapartment. I am a senior and on fixed income. And they changed my rate by mistake been with this phone company for 40 years and in the last three months they have not fixed their mistake. I have scanned copies of all bills.

I subscribed to Frontier communications for internet services and they had promised a rewards card after 60 days of services . They never mailed the application for the rewards card after the sixty days. Frontier has directed me to *** that site does exist. What can I do? Please help. Thanks

Since Internet service is taken over by Frontier in Garland Texas, there has been issues with service and billing. Service slows down and every so often I receive a bill of higher amount and upon calling is informed the rates have gone up and Frontier can provide upgrade to service for $10 or $20 more. The last bill I was offered a price of $65 for 11/100 MBPS which changed in this new bill $72.65. When I called I was told this what I will have to pay with no change in speed. I asked I keep getting fliers in the mail at my address offering $ 39.99 500/500 MBPS, I was told I can not get this speed for lesser price since this is only for new customers. I have been a loyal customer for a decade. I filed a complaint with the President Office at Frontier and instead of providing me with satisfactory resolution was told since I have placed a request to cancel my service I will not be offered any resolution and my address will be flagged for this promotion after cancellation. Frontier have been raising prices without notification and stopping service if bill is not received on time and charging re-connection charges. I have already signed up with *** for speed 200mbps for $49.99 a month but want to file a complaint for Frontiers poor customer service and manupilating chrges on bills without advance notification.

This message is to file a complaint against Frontier Communications who provides land line telephone service and internet service to my vacation home in Town of Lake Santeetlah, NC. My complaints are twofold: I was left without telephone/internet service for between 2 and 3 months; and the compensation promised to me for the period of outage is yet to be posted to my account.
In July, 2019, my daughter, who was staying in the home, reported to me that the phone line was not working and had not been working since they arrived on July 12. I reported this to Frontier, and they were to have made the repair on August 6. I told them that I am a physician, and my telephone service and internet service are very important to me in caring for patients during my visits to this home.
In a phone conversation with Frontier on August 15, I requested a refund on my bill for the dates that I went without service, and the Supervisor that I spoke with (Taylor) said that he would research the exact days of outage and call me back. I never heard back from Taylor.
When I visited my home on August 23, I noted that the service was still nonfunctional.In the meantime, on August 24, I phoned Michael, the supervisor for technical support at the local internal office for Frontier (Employee ID# ***) informing him that I still had no service (in spite of Frontier's supposed visit on August 6 to fix the problem), and he said that he would help to expedite my service and call me back. I never heard from Michael.
I continued to receive bills with no credit for my period of outage. On Sep 27, I again visited my home and noted that the service was still nonfunctional. I spoke with Kia in customer service at Frontier, and I again requested a refund for my period of outage, and she said that, by her records my service was out for a period that warranted a refund in the amount of $183.19 and that this would show up on my next bill. Since that time, I have received no credit, and I continue to receive email messages from Frontier that my dispute of charges is still being processed.
In a visit to my home on October 18, I noted that the service had finally been reestablished. I have no way of knowing what date the service was reestablished, but from July until sometime in late September or early October, I had no internet or telephone service.
In short, I was without telephone and internet service for somewhere between 2 and 3 months, and I still have received no refund. I have been patient beyond any level that might be expected from a reasonable person, but I can now see that I need to appeal to a higher source than Frontier to receive help. Frontier was totally inattentive to my needs in reestablishing service on a timely basis, and they have again been totally inattentive in providing a refund for the dates of lack of service.
Thank you for any assistance you can give me.

I want to let you know that my cable provider, Frontier Cable, has been unable to provide the World Series for the past two years. I have not been able to watch one minute of the World Series in 2018 or 2019 due to technical problems. In my area, Fox LA (channel 11) has been basically unwatchable for the entire 2018 & 2019 World Series. I’ve had to call Frontier Cable and wait until after the World Series is over for them to fix my technical problems.

If there is anything you can to do pressure Frontier Cable to make sure next year’s World Series is available to their subscribers on Fox LA, I would very much appreciate it.

Our billing date ended on 10/28/19, we called on Saturday 10/26 and Sunday 10/27 they were not available to answer their phones. I have a call log to prove it. Had to call 5 times on Monday to cancel service and now there telling me I have to pay another month because they do not prorate there service. They also said they take 3 days to cancel service, so know I have to pay a extra month that I don't need along with a 9.95 shut off fee. This is how they treat there customers after 7 years. They just keep saying that cant do anything for me.

I have cancelled this account in December 2018 - which apparently wasn't recorded on their end. They then showed that I cancelled in January. Which gave them a month to add to my zero balance. I am now in collections for $71.03. I still have their equipment that I would LOVE to return - but they won't send a box or bag - because each person I talk to says "it is not their job." I have talked to them repeatedly on the phone through customer service and they have a lot of notes - that they were going to remove my $71.03 (of which at one point they showed there was no data used ) - but as of 10/29/19 I am now going to show I have bad credit. I have been on the phone with them for 1 hour and 40 minutes one time - with them only to hang up on me and not call me back. Each month I talk to them, they say it will be resolved. and Here we are. 10 months later. with my credit going bad. I really didn't want to make a report - but feel concerned that this could happen to others.

Prior to rate change in August, I called Frontier and was told that I could keep my service for the same rate of approximately $111 per month + fees. The August bill arrived reflecting a rate increase plus an erroneous late fee. When I callled to complain, they told me they could not give me any reason for the late fee (and there is NO reason for a late fee, I've never been late) and they could not figure out how I could keep the $111 per month, but could see from notes taken that they had told me this - so they adjusted the bill. The September arrived no adjustment had been made and they charged me another erroneous late fee - even though I am literally paying these bills within a week of when they come out. At this point, I called (Sept. 30) and cancelled for Oct 10th because they were not honoring the price THEY QUOTED. The final bill just arrived and it's for the full month, no adjustment for their quoted price, no adjustment for actual service days, and a late a fee (surprise, surprise).

I have been harassed by Frontier Communication for 3 months about equipment they claim I have not turned in. I have made several time consuming phone calls and spoke to countless representatives, I sent a letter with copies of *** Tracking numbers to which I have not received any response. I have sent an email to a supervisor with the same tracking number information as suggested by one employee. I have all of this documented and copies of my sent correspondence. I am tired of being harassed and threatened to be taken to collections for their inability to manage their records and equipment. Please help.

On October 9th 2019 I called customer service to cancel my frontier internet package. I was advised by the agent helping me that since I had already paid for the current months service with the cycle ending in November 1st. That they can’t reimburse me and I will have service until with the frontier internet until November 1. I noticed on October 25th my account was charged by Frontier, if what I was told when I cancelled service I should not have been charged. When I called asking why I was charged, cause when I cancelled I was told I already paid for October’s service, the agent who got loud and angry with me said they will not reimburse because that payment is for October. So either when I called to to cancel that guy lied or I’m being lied to now. When I asked to speak to a supervisor the agent laughed and said he’ll tell you the same thing and put me on hold. I was on hold 15 minutes before the same agent came back on and said the waits 30 minutes for a supervisor and put me right back on hold. Why was I told by the first agent when I called on October 9th to cancel that I already paid up until November 1st? If he lied that forced me into keeping service for another 22 days of service. If the agent I spoke to today on October 28th is lying then they flat out robbed me. Either way an agent with them Lied to me and scammed me. In the past I’ve always been told you pay for next months service, that’s why when you first sign up they charge you before you get the service. And funny story when I logged into the online account to disconnect the autopay and remove the payment account information it said payment is needed by October 28th for November’s service. So that proves this second agent is the one lying. All of their conversations are recorded and this one should be accessed.

I entered into a contract with Frontier for them to provide me with internet services with a speed of 25 mbs. They failed to provide me with a working internet connection during the term of the agreement. I had to fight for weeks to get a fee for a technician removed for them to send one out because their tech support noticed that the internet was not installed properly. The tech came out and was briefly here. He left stating that the connection was fixed and we had more issues than before. I was promised a call back on the trouble ticket to ensure that the technician fixed the issue and there was no follow up. Now they want me to pay again for another technician to come out again. I told them I just want to cancel at this point because I haven't had working service with them since I got it in Feb 2019. I have been patient and allowed them to try and fix it with no luck. I am done paying for services that I was promised and did not receive.

They do not provide the internet service they sell and have not been able to fix the issue. It has been five years and internet has gotten worse to the point that now it is completely gone and has been for close to a month. Approximately 7 tech's have been out and have not been able to fix it yet. We are still paying for this service. There is no one to talk to about this because the local office is retail sales only and no one at the help center will give the name of the regional manager.

Internet not working after repeated service calls