Frontier Communications

I have had terrible luck with Frontier Communications. It took 27 days to turn our initial internet services on. We had trouble when we moved across state lines and transfered service. We had ordered our service turned off at the old place on the 1st and turned on at the new place, the same day. 27days later we finally get our new service at the new place, and the old service hadn’t been turned off yet. Now our services were shut off due to the back balance of the previous account. I paid it in full and am now am still waiting to get it turned back on, 2 weeks later.

Frontier gave me a quote for new Internet service (unlimited data) with a free phone line for 1 year of $39.99 back in March. To date my bill has never been correct. The first bill was over $200.00. Called and got it corrected. The free phone is not free. They bill me monthly for both. I finally got the internet rate down to $59.99 and supposedly a discount was added for the phone pkg. My bill is now $124.00 and I called for the 5th time. Now they say it keeps kicking my discounts out because I was with Verizon originally. I've never been with Verizon for my home phone. Didn't have a home phone in this house until they promised me a FREE one. So they transferred me so I could find out when my contract would be up and the lady says I do not have a contract. REALLY?? I give up. Time to look for a better company that know what the are doing.

This Cable company Frontier Communications is charging me to disconnect my services and told me my services will be shut of at the end of my billing cycle, this is totally fraud.

I have been with Frontier since they took over Verizon business accounts in Florida. I was with Verizon for 12 years. I called in the other day to see if they could lower my bill since their Competitor had offered me the same identical services for $80 dollars less a month. The rep said not a problem he would match that price and that was that. Not, the rep from Frontier closed out my current account and reopened a new account so he could generate a FAKE sale for himself, but never put my voicemail,caller ID,call forwarding services to the new account. I rely heavily on these features!! I have been on the phone for 4 days being transferred back and forth between departments who say they will fix it but it never gets done. I actually had a rep try to blame this debacle on me. I should have switched to their competitor and taken the $300 gift card. Which I still might do if this problem isn't fixed by this afternoon. No wonder why this company has a F with the Revdex.com. Total Fraud Company

First experience with Frontier: Called to setup internet service. Was told I needed to fill out documents via snail mail before account can be confirmed. Never received documents to sign. When calling to check on them, there was no recollection of my account.
Second experience with Frontier: Signed up online via frontier website and chose my appointment for the next available date 10/19 between 8-12p. I heard some bad reviews about Frontier but decided to give them a call on 10/17/17 to confirm install date and time and to set expectations a new line would need to be run to my house. I was told by Scott after he reviewed my account and confirmed all my info that indeed I am on the schedule to have internet installed at my house on the selected date. I went ahead and took off work and made arrangements to be home for the install. The window of arrival came and went. Nobody showed. I called Frontier at 12:27p. Was on hold for 20 minutes. When finally connected, I was fed a line of garbage about how staging codes were incorrect and that they had me pegged for the wrong state! I was told nobody will be to my house to install the line. Was on the phone for 2 hours with Susan. During these two hours, I was on hold for 30 minutes total, was bribed with account credits, was offered a 3 year commitment for $100 gift card. I just wanted what I signed up for. Was transferred to Manager Christian. I insisted since I already made arrangements to be present during install that they be here today. His story then changed from the "wrong staging codes" to "there are no available ports in your area" even though the box is right outside my house. Was told the next available appointment would be the 25th before they can check port status. I asked Christian when someone signs up, they ask for an address and do a credit check to check identity, location, and availability of service. All of these checked out OK as serviceable. They then ask for an install date. When someone selects an install date, they expect it to be installed on that date. Don't tell a paying customer you agree you're going to provide business and then turn back and say it can't be done. In the end, I told Christian to cancel the account and anything associated with it; as a customer, I shouldn't have to fight and hassle them to pay them money to provide a service their business relies on. For a communication company to have such a breakdown in communication, it's a wonder ANYBODY would choose them. So disappointed and very upset with this company (if you call them that). False advertising, excuses, poor management, awful communication, and unprofessional. I work in IT and will NOT be referring ANYBODY to Frontier. If you're a lawyer out there, I highly recommend targeting this company for fraud!

I asked to block the 3 way calling & they remove the VM,so I called in to get it back & the told me that within 24 hours it will be back on,& i`m still WAITING... & called again & spoke to supervisor & to executives & i`m still WAITING...
they say one thing & they doing completely other thing

I signed up for a bundle deal with frontier back in May of 2017. Each month after May my bill was well over the bundle price. I was charged for internet twice. The first time I called, I thought the issue was resolved, but it was not. Each month from May until today I stayed on the line for at least an hour. Each time I was promised a better deal but never saw the changes. I was paying for 50/50 and 100/100 for October. For the other three months, I was charged for 50/50 and 75/75. I finally gave up today and canceled my cable service. I only kept the internet and phone because they told me it would be a 158 dollar fee if I canceled everything. Then the person said they could not prorate me for cable services this month I would have to wait until the end of the month and pay the full price. I was so frustrated I just agreed to only internet services and my phone which still came to 109 dollars before taxes. I have never in my life been so disappointed with a company. My issue could not be fixed over a period of 5 months.

Have worked with customer service for over 2 years to get all the channels in my package to no avail. Customer service is the worst I have spent many HOURS on the line with them, they say it will be fixed and it never happens. A am done with them my contract is over! Don't even get me started on the billing department. Stay away!

Negative
Each month I have to call because my bill is never what they quote. This has to stop and there should be some type of regulations to help the consumers deal with this especially Senior Citizens.

Internet has been bad for since Frontier bought Verizon. Frontier support couldn't fixed it and I went through 2 new Modem and speed upgrade from Frontier itself and still doesn't work. I couldn't access anything at night starting around 6 to 7pm for past two months. Everything is slow. They couldn't fix it and every time a technician came out they try to blame my computer and modem, which they are supposed to replace but didn't. When I contacted tech support they admit it was their infrastructure that couldn't keep up but customer service refuse to credit me for anything because the onsite tech always says issued is fixed. The issue was never fixed because they were on my computer for 30 mins trying to figure out what is wrong. Chat or phone support is really bad.

I will never do business with this company if it were the last provider on earth. What a complete nightmare from beginning to time consuming end.
Frontier sent us to collections in error after we moved to an area that did not provide coverage. We were charged a termination fee = 152.73 after the company assured us, we could easily close the account without any fees if it was due to a move outside our service area. To add insult to injury, we had no idea we had this balance due and they turned it over to a collection agency for their own billing error! Several agents admitted the fee was charged in error and yet it still was not removed from our account. We received numerous threatening letters in the mail stating we would be sent to the credit bureau. This nightmare has lasted for months trying to simply get them to fix their own mistake.
On top of that, they placed hard inquiries on our credit 3 times for the same transaction without my permission. I wrote a letter requesting removal of two of the unauthorized credit checks with zero response at all. They are still on my credit now.
I will tell everyone I know to NEVER, EVER DO BUSINESS WITH FRONTIER again. This is the worst company I have ever encountered in my entire life. Frontier should truly be put out of business with a Revdex.com F Rating.

I have submitted to following complaint with Frontier:
Pasted: I'm not sure my complaint here will be heard. Frontier customer service reps have hung up on me twice, never called back despite asking for my number "in case we get disconnected" and the reps were clearly having a party in the background. So much screaming and laughing and carrying on that I could barely hear the rep I was talking to. This is actually the second time this same scenario has happened. I asked if it was a recorded line the first time and got a ticket number. I submitted this to our local rep (Leo/Auburn, IN), suggested he listen to the recorded conversation and requested a call back. He never responded. Our entire neighborhood (Deer Hollow) has internet problems every day. Turns out, the reps also don't know that there are apparently 2 regions in Indiana with a different type of fiber optic connection (Valparaiso and Leo), which is not a true fiber to the home, requiring a different modem. I have to explain this every time and it's like beating my head against a brick wall. There was one single Frontier rep who was helpful. Wish I could remember her name. She did understand the issue after researching it (the call was over 1 hour long) and partially corrected our problems. Every other call has resulted in absolutely no help (still waiting on that return call in case we "get cut off" --- or your party in the background becomes too interesting).
***, . If this page is here for actual customer service, please call me (back).

In Cumberland County, TN Frontier acquired the old GTE lines of yesteryear. They taught their fiber backbone but still ride on 1942 cable... YES that is the year 1942! In many areas Frontier is the only source of broadband service. However, you will pay upwards of $60 a month for a whopping speed of 6 mbps. This is the same amount of cash a comparable cable operator offers an 80 to 100 mbps down! Frontier has continue to outsell their bandwidth and refuses to add to the backbone. I have to call them out 2 to 3 times a month. The poor tech are at their wit's end and simply say they rely on the same soddy service. Frontier continues to cash in on Crossville while providing very poor service! My latest speed test where= .19 DN & .24 UP.... Why should anyone's broadband be the speed of dial up?
Frontier, Crossville needs to constantly be aware of the fact they we are a growing community. It seems they outstrip their bandwidth monthly. If I an about 75% of my friends had a choice we would leave Frontier in a heartbeat.I wouldn't wish them on my worst enemy! I'm paying broadband speeds for dial up performance! SHAME ON FRONTIER!!!
Alas Frontier will continue rob from the poor and give to the rich...DESPICABLE!

Frontier experience has been nothing but frustrating. Changed my service on 7/31 and agreed upon a price of $54.98 for 12 months. Well it took them two months to get me a correct statement and now they are charging me an additional $9.99 a month for a router fee that we did not agree to. Spoke twice their customer service department for over an hour and basically it boils down to the fact that the people in Frontier's retention department are not documenting in the systems the deals that they are making so you are basically out of luck and this case money. Honestly, its time for the Attorney General to investigate this companies business practices as it is clear they are making deals they have no intention of keeping. Buyer beware and record your conversation with these people.

In 2014, I signed a contract for a double play with these bs. Just 6 months into the agreement, the price of the service was increased and the satellite (provided by Dish) kept going out due to rain fade. Plus, the internet service never delivered it’s advertised speeds despite their local office literally being in my back yard when I lived in Illinois.
I have since moved to Texas and found *** to be superior in every way.
I will NEVER recommend Frontier to ANYONE.

Frontier wireless has been charging me for high speed internet for over 5 years and I have been receiving far less (3.9 to 7 mbps) the entire time. This business is a sham and a fraud..

Frontier wireless has been charging me for high speed internet for over 5 years and I have been receiving far less (3.9 to 7 mbps) the entire time. This business is a sham and a fraud..

I was at *** for 13 to 14 yrs. because of the various problems we had with equipment & services we finally had enough. We looked at other companies & frontier offered the best for our needs. After several discussions with their sales rep's we decided on a triple package for $89 plus $25 for 2 boxes that would allow us to record up to 6 programs because we record most all programs so we can watch them at our convenience. Our total charges per month was suppose to be $89, plus $25, plus taxes which was suppose to be approximately $14 for a total of $128 a month. What was also part of the agreement was a $400 Amazon credit/card that we would receive after the third billing. We said we could live with that & that would fit perfectly into our budget. What has happened since is the problem. Each month our bills have come in at about $159 & no Amazon card/credit. When I talk with them they gave me different excuses for no Amazon card/credit. Finally in September we received it. Now the problem is billing they still keep charging us $159 a month. In July one of their Customer Service rep's said they could adjust it to about $100 a month & lock it in for a year but at the end of the year we would have to get them to restart the credits. In Aug's billing came with the same charges & same problem so we called them again & went through the same conversation. They adjusted the bill again to about $100. In Sept's billing came with the same charges & same problem so we called them & went through the same conversation. They adjusted the bill again to about $100. Now in Oct's billing came with the same charges & same problem so we called them & went through the same conversation they now say they can't get it any low that $137 before taxes. That doesn't even meet the original agreement. This is why we are filing this complaint & will file one with our State attorney General if we can. To us what we have experienced with frontier is what we would call fraud. They told us one thing to get our service & then won't live up to it.

I decided to switch service after my contract expired from Frontier to *** in July. I received a bill and paid it. I returned the equipment in a timely fashion. In August I received a monthly invoice stating Frontier owed me $85..15 overpayment--in other words, they had knowingly overcharged me. I called to ask where the check was. I was told that when the NEXT billing cycle came around they would cut me a check instead of sending a statement. Not so. Received yet another statement. Same song and dance. Wrote to local TV channel 8 On Your Side, they put me in touch with Bruce F, 8***4, Executive Customer Relations. I got a similar song and dance from him when I spoke with him on October 6. Today is the 13th of October. They have fraudulently had my money without interest for THREE MONTHS. I am 80 years of age and exist on Social Security. To my mind these people are thieves, robbers, and greedy. I should be happy that the new target date is yey another 10 days?

Frontier Communications is by far the worst customer experience I have ever had. The people are nice; but are severely limited by Frontier's internal policies. Here is a summary of our issues:
1) "No Contract" was explained on multiple occasions as No Early Term fees with a price guarantee of 2 years. Truth is that by paying your bill and continuing service, you agree to all terms that they HIDE on Frontier.com. That is where your fees are - READ ALL THE FINE PRINT.
2) Promised Amazon gift card with new service. Mysteriously, our service was disconnected before the time was up. We were told we had to have NEW service; hence, no gift card.
3) Autopay didn't work. Late fees. Extra charges for calling in to pay over the phone. Then the care agent set up 2 autopays, so double deduction the next month.
4) Because autopay didn't work, they suspended service. They "called" about not receiving our payment. Guess what? Their auto dialer called the dummy number of 999-999-9999 that the person that set up our account filled in. Even though they had our number in another field, they called the wrong number. Twice our service was suspended for this reason.
5) We spent a minimum of 8 hours ON THE PHONE to get our service back up. We were passed between customer care, collections, and technical support.
6) The office of the President, normally the best place to get ridiculousness resolved, will only enforce the fees that are "owed" and will take the position of what is on Frontier.com/termsandconditions.
I believe that Frontier intentionally misleads their customers through their advertising, they do not care about their customer's satisfaction (short term revenue is more important), and their internal operations and billing is a fiasco. If you agree, please complain to the FCC, your State Attorney General, and the Revdex.com to help protect other consumers.