Frontier Communications

Customer service is TERRIBLE! I have called about the same issue twice a month for the last four months and they still could not fix it. I have even sent an email to the office of the president, THEY NEVER RESPONDED. I am beyond frustrated. I would not advise anyone to use this company. I am cancelling service.

Frontier internet has been extremely difficult to work with. It was easy to set up and the salesperson quoted me $80/month for internet and business phone with conference calls, caller id, etc. When I got my first bill it was almost $300. I called to see what was going on and they said the person had set up my account incorrectly and they would fix everything, but I had to pay the higher amount right now and then they would credit it back to me on the next bill so the next bill would be half of what my regular bill would be. Next month same thing happened. I got a bill for over $200. I called back. Frontier said oh they tried to fix it last month but it didn't work. I was calling almost every day the first 3 weeks of service because the internet would work fine and then stop working. Right now the internet works ok 75% of the time, and has major slow downs every once in a while that prevents me from getting work done. It's been really frustrating. If they would have jsut done my billing correctly I'd be much happier. They are currently trying to fix the bill again. If it happens AGAIN next month I'm going to leave them. It feels like they're trying to rip me off and if I had not called them all these times they would have been happy to charge me more than double the rate they offered me.

This company practices deceptive business practices. I requested internet service from their sales rep. that would be fast enough to be able to stream movies. I was assured by the company rep. that the speed of the internet connection would be able to stream movies no problem. That has not been the case. The connection is not even half the bandwidth that I was told I would receive.
When my equipment was installed their internet was down so the speed of my connection was not tested. I should have known something was up with this company. Convenient for the company that you can't check the speed of connection when your service is installed.
After reading the reviews I am convinced that the company is not at all interested in fulfilling their promises of service.
I have had the service for less than a week and am disgusted with the service I have received. I have repeatedly been hung up on, disconnected when I was told I would be transferred to someone who could help me, what a laugh.
I have had the service for less than a week and have already cancelled my account. By the sound of things, I will be in a battle to have my money returned to me. I will let you know how the interaction goes, but so far the service I have received has been beyond poor. I had Spectrum and never had any problems. Frontier Communications is a nightmare.
Very deceptive company! I would recommend that you take your business elsewhere unless you are intent on being ripped off!
BEWARE!

After more than 6 disconnects and an hour and a half, (this bill period)our bill went up $40.00 and Frontier dropped one of our services. Do you think we just don’t notice. After being quoted an amount 2 months ago,it has increased every month. FRONTIER is a dishonest company and really don’t care if you stay with them or not. Their customer reps are misinformed and all of them say something different, or just hang up. If you have a choice, DO NOT CHOOSE FRONTIER. If no stars were available,that would be my choice.

I have various health conditions and a telephone is a must in case I need emergency care. frontier has time and again left me with no phone or internet. I keep my part of the contract by paying my bills on time. unfortunately frontier doesn't keep their end up by providing me consent phone service. if there was a - star, I would give it.

I canceled service and owed them nothing until my bill arrived and they charged me an early termination fee of $104.00. I had previously had a 0ne year agreement with them and I horned that commitment. Frontier has the worst customer service ever!! One customer support rep just told me to pay it and quite whining and then he hung up on me. I couldn't believe that I was hearing the customer rep talk this way. It's as if they get a percentage of what they can extort from prior customers. I'm currently on my fifth person now an its been 77 minutes bouncing from one person to another with no help in sight. Stay away from Frontier Communications they are not customer friendly and will try and extort money when you terminate your service.
I think they have won though, because if I don't pay it they'll send me to collections and ruin my credit. I really think they sent me to a team of customer service reps that just run you in circles.

My billing has been wrong every bill cycle that I have had. When I called on June 12, 2018, I was informed that I was suppose to have had a credit of $160 applied to my account, which had never been applied after previous calls that said they had fixed it. I was assured it was taken care of and wouldn't be an issue again. I received my July bill and notice a balance forward charge of $61.33. When I call back, I am informed that the credit dept reviewed my account and decided that I wasn't eligible for $160 in credit and should have only been $98.67. Not my fault that the customer service people are not competent. Not to mention nobody informed me of this or provided an explanation via phone or on the bill. I got no help from the support team. As a business owner, if I were to reverse someone's credit without informing them or even attempting to offer an explanation, I would not stay in business long. Not to mention, the internet speeds are terrible! Very poor!

Absolutely terrible service. Very intermittent, when promised and paying for a selected internet speed, I'm lucky if I top out at 1/24th what u should be getting . The customer service repeatedly tells me there is nothing they can do to resolve any issues.

I chatted with Frontier to close my account on 4th day of the month and was told the prorated 12 day portion will be credited on 16th day when my billing cycle ends. On 16th day, there was no credit on the billing statement and I contacted Frontier to hear that they do not give credit at all even though an account is closed earlier than cycle end date. They admitted they made a mistake on providing incorrect info of 12 day later credit; however, they will not give the credit.

It is extremely rare for me to criticize a business or service publicly, because I like to believe everyone tries their best to please customers. However, I feel I must finally vent my frustration concerning my Frontier DSL service. As soon as *** extends its services to Henrietta, I will be signing with them. In the meantime, Frontier's internet service continues to be extremely slow and their service department offers no help, claiming that I will have to live with the speed they offer. They are the worst company I have ever dealt with.

Our internet router went out a week ago and it is UNREAL how horrible Frontier has been to a loyal 4 year customer.
We called last Sunday and spoke with Supervisor Anna who assured us she would put in a trouble ticket and assured us our router would be there by Wednesday, July 11th. (They still charged us daily internet usage even though it stopped working due to their equipment failure).
Wednesday came without our router so we called again to ask. That person said it was on the way from Texas, they personally promised that we would have it Friday, July 13th.
Well, painfully Friday came without a new router and we spoke to Erica who said nobody all week entered a trouble ticket. (By this time we have been lied to all week) and she promised we would have a tech come to our house today, July 14th.
Well, guess what? No router and no tech at our house today. Nothing but anger and frustration at this point and how they can stay in business is beyond us!
Go SOMEPLACE else for internet.
Terrible company who lies and runs a borderline scam of a company!

A Frontier sales rep came to our business and told our business that they could save us money off our current provider *** that they could offer us better faster internet, phone and cable as well save us about half the cost we were currently paying guaranteed not catches, no hidden fee's or taxes that the price we were told was guaranteed for two years so of course as a small business we look to get the best services for the best price so we agreed to switch. Frontier came to our shop set everything up and to us all was good until we got our first bill boy were we surprised to see that not only was our bill more then we were promised it was double what we were currently paying threw *** so of course we called the company figured a call would clear everything up must have been some misunderstanding or a mistake on their end to charge so much due to us being guaranteed such a great deal and that's when we got our next surprise because after we got a hold of a Frontier rep they told us that there is no way they could provide the services we were set up on for the price we were told long story short we have fought with them for over a month now to get this resolved yet they were unwilling to call us back many times as promised we had to keep reaching out to them further they tried to keep us committed to a two year contract that we never got a copy of. We feel scammed by the company they committed fraud well their sales rep did for sure and now we are switching back to *** and stopping all services. Just a warning to all potential customers make sure you talk to the main company before you agree to anything when it comes to Frontier and even then it's possible you will be lied to and scammed you should be cautious and think twice before using them or making any switch they lied to us and scammed us and we are not happy it's been nothing but a headache and hell for us to try and resolve this matter. In addition to us our neighbor business have also fell for the sales rep lies they signed up as well thinking the same thing they are also unhappy and will be switching back to *** as well.

Given 1 star only because I had to select something to submit this review. Do not sign up with Frontier!!! We had service with them for a total of 8 days and were billed for the entire month. During the 8 days of service there were multiple problems and major issues which led us to cancel the entire package with them altogether, one of the many issues was that they gave us a new phone #, when the request was made to transfer our current phone # to the account. I received a bill for the entire month of service the same day I called to cancel. We only had them for 8 days! When I called about the bill I was told to wait until the 3rd billing cycle and the credit would be reflected on that 3rd bill showing only the 8 days. I was told this by 3 different reps each time I called. After the 3rd billing cycle I received the same bill for the entire months' charges. When I called back the last time I was told that the account would go to collections because their policy is to never prorate bills regardless of the issue and how long we had service. I mailed in a check for the amount of the 8 days I had service with them along with a detailed letter of my experience and the issues I had. In turn I received another letter stating the account would go to collections if the remaining balance was not paid. I have spent numerous hours on the phone with this company dealing with issues and trying to clear up this bill. Currently, I have been told that I need to file a formal dispute of the charges which I have now done. Supposedly I will get a reply within 3 business days. We will see about that. TV reception was bad, the screen kept freezing, internet was super slow, the wrong phone # was transferred, their customer service was terrible and I was told incorrect information every time I called. Moral of the story, Frontier is a terrible company! Stay away.

Horrible costumer service!!! Need new modem installed properly !!! Horrible attitude !!!

REcently had Frontier install a new FIOS line, very inconsistent performance. Had to pay second install fee for a second line and the situation is not much better.

The Revdex.com gives Frontier an F and quite frankly that is too good! Frontier is the worst company I have ever dealt with. My 91 year old mother did not have service for 15 days. When I called the billing department they would not do anything because my deceased farther (22 years deceased) it the own of the account. I was given an email to forward the death certificate and that number is no good even after reading it back to the so called account person. Same on you. We were discussing this at work and I heard 1 bad dealing after another regarding your resolution of issues and terrible customer service. This place should be closed down.

Literally the worst customer service I have ever experienced! Do NOT use frontier communications. They are horrible. They do not help and fix issues. Go to another company.

My husband and I moved in March of this year. We set up an account for only internet service, but were told Frontier could not set up the internet service for over a month. We were obviously not happy about waiting a month for internet service so we searched for an alternative internet provider. My husband set us up with a different provider the very next day after creating the account with Frontier.
I eventually received a call confirming set up for end of April. I told the Frontier representative that we long longer needed someone to come to set up the internet because we had decided to go with someone else. I requested that they close the account. I was told the account was deactivated and that would be it.
At the end of April I received a bill for all kinds up services such as equipment set, internet, and service fees. I called Frontier to inform them that we did not receive any of the services they had billed us for and that the account was closed. Once again, I requested they clear the charges and DELETE the account for a second time.
In May, I received not only another bill, but a notice of late charges. I called again. I immediately asked the customer service rep to transfer me to a supervisor. The rep completely disregarded me and asked my reason for calling. I asked again to be transferred but the rep insisted that I tell her why I was calling. I finally just gave up and told her I have been charged twice now for services I never received and that the account has had to be closed twice now. She said she could transfer me to billing, but that the department was closed and to call back tomorrow. I asked her if there was ANYONE who could help me. No, she gave me a number and told me to call it. I called that number and was transferred from rep to rep. Finally I lost my patience and was transferred to a man who said he could cancel the account and clear all the charges. He even gave me a confirmation number like the first two times I called. I had thought this was end, but no wait there's more.
June rolls around and what do you know, I receive another bill from Frontier. This time I decided to go to their location in my city to file a complaint in person. I find the building during my lunch hour and they were not even open. I tried opening two different doors to the building. They were both locked.There were no lights on in the building and no hours of operation or signs posted. The building was basically abandoned. All I saw was a parking lot of services vans with the name Frontier on it. I honestly did not know what to do at this point.
Now it is July and I have received not one bill, but two this month and its only July 12th. In addition to two July bills, I have received notice that they are sending the charges to collection.
I decided to call ONE. LAST. TIME. I called and stated that I wanted to speak with a supervisor immediately. The rep ignored my request and asked for my account number. I said there is no account. It has been deactivated and I just want to speak with a supervisor. She ignored me again and asked for my reason for calling. I told her it was none of her business, that I just wanted to be transferred. She said she would transfer me to collections. I said WHY?! I am asking to speak with a manager. The rep refused to transfer me and by that time I was so angry I hung up.
In conclusion, this business has not only NEVER provided me with ANY service, but they have harassed me and my husband by sending us bill after bill after we have kindly requested that they stop. I am out of patience and will probably be filing a suite.
This company is a scam.

Frontier is the most shameless business venture in California. *** business model was so much more comprehensive, competent and efficient.
I recently contacted Frontier re: upgrading my STB's to HD. After hearing the spiel about upgrading to Quantum for $5 more a month, I processed the upgrade. A week passed. Nothing. Re-contacted them. They told me to wait, equipment was coming. Again, nothing. Contacted a third time. The original order was entered on the day of the 3rd contact.
In the meantime, I get a *** tracking number and delivery confirmation. What did I receive? 1 deconstructed box for return of 1 of the 4 existing STB's I have. Nothing else.
4th contact today. They said that this order is complete - that's what their system says. And that they can't re-send any equipment. The rep confirmed that the boxes never were processed for shipping. So, they are closing this order and we're starting from scratch. We'll see what happens with this last order. This rep was much more accommodating, even providing me with her direct email for follow-up.

This is the worst company I have ever done business with! Their customer service is that flat 0 and know one seems to know what is going on! Had 4 crews come out to see why our cable and internet was not working and they still couldn’t fix it. This company is absolutely terrible and I would not recommend them to my worst enemy!