Frontier Communications

Every since my phone service changed from Verizon to Frontier, we have had numerous issues with outages and poor equipment, as well poor and delayed service. Since I work from home, this has cost me money and stress with lost productivity.

Scheduled for a transfer of service on August 16, 2019. We have yet to get service as of September 20th, 2019.

The customer service does not want to listen to you, when you call in to try to get issues resolved.
I decided to get new service, ***. I called to Frontier in Jan. to cancel there service. *** started on Jan.28. but how I was wonder to get new Frontier bill for February,for not having service at all. So,called then again and asked for refund, got respond" nothing can be done, we are right, you are wrong". I got collection letter .reached there office,send fax with copy of my new company bill, to proof new service and cancellation dates.My credit score went down. My frontier billing problem not solved til present time, have no idea , is anyone can help me. I would never recommend Frontier anybody. people, be care with them! They do not care about clients, need money only

I called to cancel my services with Frontier and wanted it cancelled on the September 23, 2019 and I was informed from customer services they could not cancel my services on the date I requested. They only cancel services on the last day of your billing cycle. Well I will not be living or accessing there services on October 02, 2019 due to the I have to be moved out on September 25, 2019. So they are going to be billing me for 8 days of services and that I no longer have access to. So to me a consumer they are stealing money. I don't see how they can you bill for services that you did not use or even have access too.

Cancelled service and they are charging for service after cancellation.

I was sold a 500/500mbps internet service from frontier FiOS. My first problem is speed testing (including that done by the frontier tech has never shown over 250mbps to which he told me that hes never seen anyone get close to 500).

My bigger problem and the reason for this complaint is the lack of reliability. Between my current and previous time as a subscriber at this address I have required a technician visit more than 6 times for the same problem. The internet connection drops for no reason whatsoever. Sometimes unplugging and resetting the outside box fixes sometimes it doesnt. In the last 3 days my internet has now dropped 5 times rendering many home services including security useless. The average wait for a technician visit is 2 weeks and has shown to provide zero long term benifet in the problem. I was told 2 days ago that a message was sent for a supervisor to contact me within 24 hours. It's now been 48 with no contact made.

The product, reliability, and customer service of this company are all rock bottom among their peers.

We have not had home phone or internet service since september 1st. We had an appointment dor 9-5-19 and no one showed. They then rescheduled via text for 9-20-19. I called and explained that we have parents with significant health issues and need to have acceas to a phone. They then scheduled aomeone to come on 9-7-19. He indormed us that the new pavement had crushed our phone line. He said he would send a team to run a new line. They were to come 9-11-19. They came unprepared and did not complete. All the while we had an appt for 9-20-19 standing. Between o-11 and 9-20 we have not been contacted nor repaired. I contacted frontier at 12:43 on 9-20-19 to check on the status and they informed me they would be here between 1-5. Again no one showed. I called at 5 to be on the phone for 1hr and 15 minutes in the one tiny little spot in my home that we get cell reception to be tokd the deoartment that they have known needed to come since 9-7-19 was closed and wouldn't be in again until 9-23-19. They couldn't tell us anything.

Frointer disconnected my internet for nk reason then turned around and said that I asked for it to be disconnected, im a pretty mellow person so when I tried to get it turned back on I was told I had to pay an early termination fee to have it turned back on of course I saw this to be bs but took the path of least resistance because my family wanted the internet on as soon as possible.... I was told September 11th that my internet would be up in 24 hours September 13th came around still no interent incalled again in one day they set me up with 3 different accounts, none of which where what I previously had I was promised the following Monday September 16th my internet would be back on. Monday comes and im still waiting I call again I get a pigish man on the phone who is flirting with me the whole call and all I want is my interent on he promises me he got it taken care of this time the internet will be forsure be up and working Thursday September 19th the tech will be at my house somewhere between 8 am and 12pm ..... its 2pm on Thursday no technician has come to my house around 1230 I called frointer and they told me they would figure it out they instead hungup on me. I called again I am noe told that they order never went all the way through but they never notified me the coustmer of this, they no longet have the same package to what I previously had available so I will have to pay the same amount but instead of getting 25 ill be getting 18 and they wont be able to get my internet up and running until Tuesday September 24th. Over all I have spent a toatl of 9.5hrs on the phone with this company in the last week and still nothing has been resolved. And don't even ask to speak to managmnet they give you the run around send you to dead end numbers or bounce you back and forth between agents.

They do not provide the service they say at all internet speeds are awful and when you call and complain they just try to swindle you into a "better package" never resolving the issue. I was a 4 year customer. thank god I finally moved to a place where I could get another provider. When I finally had enough of there terrible service I called to end my services and the guy I was put on the phone with was the most disrespectful person I have ever spoken to in my life he even DEMANDED I tell him who my new provider was or he wouldn't end my services finally after 10 minutes of fighting with this man over the phone and being talked to like I was nothing I had enough and hung up and called back. I ended up in the end being stuck with a bill of an early termination fee for a contract I didn't even sign up for and multiple other charges. Even though they couldn't provide the services that I paid YEARS for. I can't believe a company is allowed to demand you tell them things or they wont end your services this should not even be legal. DO NOT EVER GET THIS SERVICE STAY FAR FAR FAR AWAY!!!!!!!!!!!!!!!!!!

I was offered an upgraded internet connection and a discounted land line rate. My subsequent billings never acknowledged the new rates. Each month thereafter I had to call billing for adjustments. Each month following I was granted most reconciliations, however this last month I was told they would not agree to any more adjustments and they increased my service bill with an unheard of charge. I asked to speak with a supervisor and was put on hold. The supervisor never answered. I later called back to explain my dilemma, and was received by an agent who diligently responded and solved most problems. I will not really know if all is settled until I receive future bills. Frontier did not respond to my claims cordially or professionally. It took more than 4 hrs of phone time to resolve issue. Issue may still exist, although I am hoping it is resolved. I am a very disappointed customer, even if the issue is mostly resolved I have low esteem of Frontier Communications.

I attempted to have a landline phone and internet service installed twice with Frontier, first, on July 12, 2019, and second, in early August (I don't remember the exact date, but I think it was August 5.) Both times, no one showed up. I called to complain, and I think the person I spoke with did something remotely, which did not result in any service. Apparently, they started billing me for the service and installation, despite not having any installation nor service. The very next day, out of frustration, I called to cancel and reverse any charges, and instead of cancelling, they sent me a modem in the mail (which I never opened), which I returned. (I paid for the shipping myself.) Since then, I called many times stating I wanted this so-called "service and installation" to be cancelled and for the billing to be reversed, (I did not write down the first date) with a confirmation #71098449, again on 8/14/2019 [spoke with Skye], with a confirmation # of ***, again on 8/20/2019 [spoke with Christopher], with a confirmation # of ***, and on 9/13/2019 (after I received a bill for a second month of no service) with a confirmation # of *** [spoke with Cole]. I called again on 9/19/2019 because the prior call told me I should check back in a week, so I called again on 9/19/2019. The woman I spoke to on 9/19/2019 was incredibly rude and said it would take 30 - 60 days. I keep getting the runaround, and they are fraudulently continuing to bill me for no installation and no services. I do not want this to effect my credit, as I have never had any issues with late or unpaid bills, and if this continues much longer, I am worried that it will become a problem. Please help!

I MOVED FRON IN TO IL IN JUNE, I RECEIVED A LETTER FROM FRONTIER ASKING FOR RETURN OF EQUIPENT,I HAD TO CALL 4 TIMES TO GET MY PRE-PAID SHIPPING LABEL, I MAILED THE EQUIPENT BACK IN AUGUST, THEY SENT ME A BILL FOR $401.25 SAYING I OWED FOR THE EQUIPMENT. THE EQUIPMENT WAS DELIVERED . NOW THEY HAVE TURNED ME INTO A DEBT COLLECTION COMPANY,I HAVE PAID ALL MY BILLS, I HAVE PROOF OF DELIVERY OF THE EQUIPMENT. THEY NEED TO STOP HARRASSING ME, I DO NOT OWE ANY MONEY FOR BILLS OR EQUIPMENT.

My cable/ internet service went completely out on 07/06/2019 and Frontier said they fastest they could come out to fix it was 7/18/19 12 days later which is unacceptable so I had the service terminated. The subsequently billed me for the entire month of July plus an additional 9.99 disconnection fee. As soon as the bill became 30 days past due which I never received a final bill they immediately sent it to a collection agency even though I have excellent credit and have never been in arrears once with them. I had communicated with them several times about disputing the charges in the meantime and they keep lying to me telling me that they were processing a charge dispute and someone would be in contact with me. I called back again today to see why no one had contacted me only to be told it was sent to collections over a month ago..I don't think we should have to pay for 30 days service when we only received 6 days of actual service and also being charged a disconnect fee when trhe service was basically already disconnected from faulty equipment and having to go 12 days with no internet service or television is unacceptable in the age that we live in.

they have just added a $123 charge to my monthly bill for no good reason, there wasn't anything different in my service at the last billing period, I called them and they promised to me to remove the charge, but they didn't remove the charge instead they charged my card on file for the monthly charge plus another $123.

We purchased the business located at this address from the previous owner on May 31st, 2019 taking over business as of June 1st, 2019. During the transition, the previous owner called Frontier Communications to transfer ownership of the business account to us. He put me on the phone with a representative of Frontier who asked me if I wanted to take ownership of the account, to which I indicated that I needed details about what that relationship entailed. I was told that the monthly costs of approximately $90/mo would be my responsibility for Telephone and Internet services. I agreed that I wanted to proceed on that basis (the previous owner corroborated his pricing and provided proof of this with a copy of his bill). The Frontier representative told me that if, for some reason, I chose not to continue doing business with Frontier that "some termination fees MAY apply." I was told that they would be "minor fees" and nothing to worry about. The timing of when these would apply and the actual amounts were NOT DISCLOSED TO ME. No other information was shared with me whatsoever, and I hung up the call. The previous owner provided me with a paper agreement to transfer the account ownership, which he and I both signed. This agreement did not provide any detail, it only contained language stating that I was taking ownership of the Frontier account and that I agreed to do so.

Approximately 6 weeks later we received a bill for over $300, at which point I called to speak with Frontier about the incorrect bill. I was told that I agreed to take ownership and that the bill was my responsibility, there was no error and that if I chose not to do business with Frontier that a total of more than $3600 in termination fees would apply to my account. Dumbfounded, I tried to explain that there must be an error and I never agreed to any of this. The representative said that they could not help me and would refer my case to a supervisor, who would return my call in a few days.

Two days later I received a call from a "supervisor at Frontier communications, calling about a potential billing error." Before speaking with the supervisor I asked if the call could or would be recorded and was told "no, these calls are never recorded." I asked how I could prove that the agreement we discuss on the phone could be legally binding and was told "you'll have to trust me." He explained that he had reviewed the call logs from my initial conversation, and "yes, I was correct that no other information was discussed than a $90/mo charge for Telephone and Internet service. However, those prices only apply to customers who signed a multi-year contract with Frontier with disclosed early termination fees and that I HAD NOT SIGNED ANY CONTRACT WITH FRONTIER AND WAS NOT ELIGIBLE FOR THAT PRICING UNLESS I SIGNED A SERVICE CONTRACT WITH FRONTIER." I declined to sign any contract on the basis that the business was untrustworthy, predatory, and possibly breaking the law. I was told that the full service pricing of more than $300/mo would then apply, and I would be liable for thousands of dollars if I did not agree. I declined and hung up.

I immediately called another provider and signed up for replacement services, then immediately called to cancel services from Frontier. Again, I was told that termination fees would apply and that they may be several thousands of dollars if I cancel. I explained to the representative that I was not liable for charges, I never signed any binding contract and do not wish to sign up with Frontier for any services. The representative would not help me and I hung up. The replacement services started August 13, 2019.

The telephone and internet services from Frontier were unreliable and out of service for several days, but this was the least of my problems at the time, because my only focus was on cancelling all business with Frontier as quickly as physically possible.

I have never paid any money to Frontier, and the bill I received today, September 19th, is $1073.44 for service from June 1 - August 12, 2019. Based on our verbal agreement, I should owe $180 for services from June 1 - July 31, 2019 + $36 for August 1 - 12 for a total payment of $216.

Based on the fact that I did not sign any contracts with Frontier, I do not believe that any termination fees should apply. As a new customer, this is simply not an acceptable experience for which I am willing to pay any more than our minimum agreed upon pricing for services.

I canceled my cable and internet service with Frontier on 7/19/2019, which is also the first day of the billing cycle. I was told by a CSR that I will NOT have to pay the entire month of service. However, I have received a bill each month since I canceled. Now Frontier sent me a past due notice threatening to send my case to collections.

I have called 4 times to rectify this issue. I have spent roughly 10 hours of my life trying to solve this seemingly easy issue. They refuse to correct it. I told them I am more than willing to pay for that one day of service but not $237 for 30 days of service I did not use!

This now could potentially effect my credit score. I just want to end this nightmare.

I lost service to my internet, landline, cable after contacting them they told me that they can’t send a tech out to service the equipment until the 26th of September. That’s a whole week out with out service. When I call back to see if there was anyway they can expedite my request they appear to act as if I was asking for a lot to have my service back on in a timely matter. My job is completely done from home and having this service interrupted for a week is not acceptable.

Service was shut off on August 8th, was supposed to be 110 dollars for service return , when I went to pay was told it was 176 ,a month was added but no one can tell why, plus another 56 for deposit since they terminated our account. I didn't have more than 110 so told them I would pay at end of month since they now wanted more. 2 hours later they take out 176 from our bank account. I called back because I did not authorize any payment was told they would do reversal and it would take 3 business days. 3 days go by still nothing back in my account I call back and talk to Vinn he tells me in will be 5 days. 5 days go by I call back now it's going to be 7 . I want my money back they caused our account to be overdrawn and continue to tell us something different Everytime we call! Those calls are supposed to be recorded ,noone authorized for any payment.

I have been a customer of frontier internet service for a few years now. They are the only internet service available at my residence. My wifi connection had never been the greatest through frontier but I was at least able to use it for the most part. However, since the beginning of August, I have rarely had a connection. I have called numerous times and spend a lot of my time on the phone with the company only for my issue to be resolved for a day or two. They ate still chasing me for the service yet I cannot use it. Each customer service rep. That I have spoke with tells me something different and they never know what is going on with my account. When I requested compensation I received a $2.80 credit on my bill. I would like my internet services fixed and reliable. The company has done nothing to ensure this. I need this service for my online college classes.

When I called and set up the internet services the customer service lady I spoke with told me I was being put on the highest plan they had for my area. The bill they sent me shows that same information. The first week they set it up there was no signal being sent to my house at all. They sent the tech back out he did something so I thought it was working. The third tech they sent to my house informed me that instead of being sent the amount of internet that I was being billed for I was only getting sent their lowest package, while still being billed for the original package. The services were not what I was being charged for and also were not working properly at all. It worked for 2 days at the end of the month after the last technician came out and then shut off again. I have not once received the internet that they told me I would or that I am being billed for.