Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he has a billing discrepancy with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] changed his bundle package on July 28, by removing the home phone service and was quoted a monthly rate of $plus taxes and surcharges Frontier also advises that the removal of the phone service caused him to lose his previous bundle discounts, resulting in a higher bill Frontier advises that the customer has been issued credits for having been overbilled for the August 21, billing cycle, bringing his remaining balance to $ Frontier spoke with Mr [redacted] on September 13, 2017, and advised him of the credits that were issued and his remaining balance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he has been billed for internet services from Frontier, in which, he never received or requestedFrontier has investigated the above statements and offers the following response: Frontier advises an account was opened for Mr [redacted] as a conversion errorFrontier the account has been closed and credits totaling $have been applied, leaving Mr [redacted] ***’s account at a $balanceFrontier has contacted Mr [redacted] and advised of the above statementsMr [redacted] is satisfied with this resolution We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] *** bringing this matter to our attention The Complaint states that: Mr [redacted] has been charged for installation fees when advised by customer service representatives that it was waivedMr [redacted] was charged late payment fees due to the install fee that was charged Frontier has investigated the above statements and offers the following response: Mr***’s account has been corrected and credited for the install fee totaling $161.52.Mr [redacted] has been credited for the invalid late fees in the amount of $which currently leaves a credit balance on the account We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Response -- I see nothing done regarding the horrific customer service Regards, [redacted]
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that Ms [redacted] has been experiencing intermittent speed and connectivity issues with her Frontier internet service Frontier has investigated the above statements and offers the following response: Frontier informed Ms[redacted] that she resides in an area with a surplus of internet users that could be affecting internet service speedsFrontier continues to work toward a solution that will improve Ms [redacted] ’s internet serviceFrontier has offered a credit of $per month for months to lower the price of her internet serviceMs[redacted] knows to contact Mark H [redacted] at ###-###-#### We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Just so that they are aware, I was given three different answers to the question regarding the refund, so I was unsure which was true Regards, [redacted]
After further investigation, Ms [redacted] was advised her billing would be $before taxesA service order was completed on 08/08/but had two different promotional offers listed causing promotional discounts to be cancelled out.Ms [redacted] received a total credit of $due to the incorrect promotional discounts, however she was on automatic payment and Frontier took the full payment owed of $Ms [redacted] will receive the $within 3-business days to her checking account.Ms [redacted] new monthly billing will be $before taxes for months
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is correct The business did go above and beyond and the technician was very good at resolving this ongoing issue Regards, [redacted]
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Customers Promotion was ending, wanted to set up new promotion with Frontier for internet service.Customer was informed there would be no set up fee or ETF to change service to 100/Fios Internet service.Customer was quoted $per month for 100/Fios Internet service per screenshot of chat conversation.Customer was billed over $for service that was quoted to be $25.00Frontier has investigated the above statements and offers the following response:Customer disconnected services on 03/07/2017.ETF fee of $has been credited to account.Sfee of $has been credited to the account.Credits for internet service of $have been credited to accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Dara [redacted] experienced as a result of the above matter.Frontier Specialist: Debra V [redacted] Department: Executive Consumer Relations
Frontier CommunicationsComplaint Number: C**ck here to enter text Company Code: FrontierCustomer Name: Jiacheng ** Phone: 626-239-0392Thank you for referring the complaint of Jiacheng [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Jiacheng [redacted] is upset that he was billed for modems, when he already had purchased one from the first account he opened Frontier has investigated the above statements and offers the following response:On January 14, a Frontier Representative spoke with Mr**, and Frontier credited the $modem fee, plus the $late fee as a one- time courtesy that will post on his February 2, statement.Mr [redacted] requested to cancel his High Speed Internet account with Frontier, as he stated that he is changing to another provider.Per Mr**’s request, service order [redacted] was issued on January 14, 2017, and the service will be disconnected on January 16, 2017.Mr [redacted] was advised it can take up to days to receive his final statement.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: James N*** Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Mr [redacted] advises the internet is better but not great The signal seems to be not as up and down The tvs drop an average one time per night according to my wifeFrontier has investigated the above statements and offers the following response: There was an outage that caused the service interruption Credit has been issued for out of service and inconvenience in the amount of $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises that she has a billing discrepancy with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that when Ms [redacted] transferred her phone and internet services to another address, due to Hurricane Harvey, she already had an outstanding balance of $121.10.Frontier advises that the billing for service at the new address started on September 4, Ms [redacted] informed Frontier that her service did not start working until October 23, As a result, Frontier issued credit for the dates in which the customer did not have working service.Frontier advises that Ms [redacted] still has an outstanding balance because of some payments that were missed After all credits owed to the customer were applied to the account, the remaining balance due is $ Frontier advised Ms [redacted] of the above information via email on May 7, We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states she has had inconsistent internet service Frontier has investigated the above statements and offers the following response: Frontier advises upon reviewing our records that a technician was dispatched to Ms***’s location on July 2017.Frontier advises that it has spoken with Ms [redacted] on July 26, and verified that her internet service is now working properlyFrontier has made an out of service adjustment to her account We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me only based on the fast that I settled with a portion of a refund Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he cancelled his services with Frontier on June 10, 2017, and that he called Frontier on July 5, to ask when he will receive his refund, from having overpaid his last billMr [redacted] advises that he was told by Frontier that he would not receive the refund until August He also advises that she should get his refund sooner and feels that months is an excessive amount of time to waitFrontier has investigated the above statements and offers the following response: Frontier advises that normally it can take to full billing cycles after cancellation of service for a customer to receive their refund.Frontier advises that Mr***’s request to have the refund expedited was successful, and the customer should be receiving his refund in to business days.Frontier spoke with Mr [redacted] on July 10, 2017, and he was satisfied that the refund was expedited We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] on behalf [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she had to change Internet providers due to very slow service and frequent drops Ms [redacted] spoke to customer service about cancelling and was quoted an early termination fee of between $and $for a fee This was on auto renew and Ms [redacted] states she was never notified of this auto-renewal Ms [redacted] would like to be let out of the contract without an early termination feeFrontier has investigated the above statements and offers the following response: Frontier found that this company has had our service for years and has been a very good customer Frontier will waive the early termination fee.Frontier spoke to Ms [redacted] on March 20, and she is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he is paying for 24mbps and is only getting 0.95-7mbpsMr [redacted] wants his internet speed fixed or he would like the service cancelled with no extra feesFrontier has investigated the above statements and offers the following response: Frontier review the account and we show that a service technician was out and assisted with the internet speed concerns.Frontier called and confirmed with Mr [redacted] that his internet is working betterWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises she received a bill for services that were never installedFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on June 20, about Ms [redacted] ’s additional issues about her complaintFrontier agreed and has revised Ms [redacted] ’s dates of service from April 4, to April 29, Frontier reminded Ms [redacted] that Frontier will follow up when the July 1, bill cycle is processed to verify the credit will be refunded Ms [redacted] is satisfied that the billing issues have been resolved We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Frontier Specialist: Lori F [redacted] Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises her internet service hasn’t worked since September 15, She was given an appointment of September 23, Frontier advised her because of workload the appointment will be rescheduled to September 28, Ms [redacted] request her internet to be working and credit for her time out of service Frontier has investigated the above statements and offers the following response: Frontier advises the records indicate Ms [redacted] service was restored on September 28, Frontier placed an adjustment on September 29, for the time out of serviceFrontier did a follow up call on October 4, and spoke with Ms [redacted] to confirm the problem has been resolved and she agreedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] experienced as a result of the above matter Sincerely, Victoria D***Frontier Communications
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he has a billing discrepancy with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] changed his bundle package on July 28, by removing the home phone service and was quoted a monthly rate of $plus taxes and surcharges Frontier also advises that the removal of the phone service caused him to lose his previous bundle discounts, resulting in a higher bill Frontier advises that the customer has been issued credits for having been overbilled for the August 21, billing cycle, bringing his remaining balance to $ Frontier spoke with Mr [redacted] on September 13, 2017, and advised him of the credits that were issued and his remaining balance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he has been billed for internet services from Frontier, in which, he never received or requestedFrontier has investigated the above statements and offers the following response: Frontier advises an account was opened for Mr [redacted] as a conversion errorFrontier the account has been closed and credits totaling $have been applied, leaving Mr [redacted] ***’s account at a $balanceFrontier has contacted Mr [redacted] and advised of the above statementsMr [redacted] is satisfied with this resolution We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] *** bringing this matter to our attention The Complaint states that: Mr [redacted] has been charged for installation fees when advised by customer service representatives that it was waivedMr [redacted] was charged late payment fees due to the install fee that was charged Frontier has investigated the above statements and offers the following response: Mr***’s account has been corrected and credited for the install fee totaling $161.52.Mr [redacted] has been credited for the invalid late fees in the amount of $which currently leaves a credit balance on the account We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Response -- I see nothing done regarding the horrific customer service Regards, [redacted]
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that Ms [redacted] has been experiencing intermittent speed and connectivity issues with her Frontier internet service Frontier has investigated the above statements and offers the following response: Frontier informed Ms[redacted] that she resides in an area with a surplus of internet users that could be affecting internet service speedsFrontier continues to work toward a solution that will improve Ms [redacted] ’s internet serviceFrontier has offered a credit of $per month for months to lower the price of her internet serviceMs[redacted] knows to contact Mark H [redacted] at ###-###-#### We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Just so that they are aware, I was given three different answers to the question regarding the refund, so I was unsure which was true Regards, [redacted]
After further investigation, Ms [redacted] was advised her billing would be $before taxesA service order was completed on 08/08/but had two different promotional offers listed causing promotional discounts to be cancelled out.Ms [redacted] received a total credit of $due to the incorrect promotional discounts, however she was on automatic payment and Frontier took the full payment owed of $Ms [redacted] will receive the $within 3-business days to her checking account.Ms [redacted] new monthly billing will be $before taxes for months
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is correct The business did go above and beyond and the technician was very good at resolving this ongoing issue Regards, [redacted]
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Customers Promotion was ending, wanted to set up new promotion with Frontier for internet service.Customer was informed there would be no set up fee or ETF to change service to 100/Fios Internet service.Customer was quoted $per month for 100/Fios Internet service per screenshot of chat conversation.Customer was billed over $for service that was quoted to be $25.00Frontier has investigated the above statements and offers the following response:Customer disconnected services on 03/07/2017.ETF fee of $has been credited to account.Sfee of $has been credited to the account.Credits for internet service of $have been credited to accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Dara [redacted] experienced as a result of the above matter.Frontier Specialist: Debra V [redacted] Department: Executive Consumer Relations
Frontier CommunicationsComplaint Number: C**ck here to enter text Company Code: FrontierCustomer Name: Jiacheng ** Phone: 626-239-0392Thank you for referring the complaint of Jiacheng [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Jiacheng [redacted] is upset that he was billed for modems, when he already had purchased one from the first account he opened Frontier has investigated the above statements and offers the following response:On January 14, a Frontier Representative spoke with Mr**, and Frontier credited the $modem fee, plus the $late fee as a one- time courtesy that will post on his February 2, statement.Mr [redacted] requested to cancel his High Speed Internet account with Frontier, as he stated that he is changing to another provider.Per Mr**’s request, service order [redacted] was issued on January 14, 2017, and the service will be disconnected on January 16, 2017.Mr [redacted] was advised it can take up to days to receive his final statement.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: James N*** Department: Customer Relations
Spoke with Engineering they advised they will start construction on Sept Followed up after that and write order for customer to get service
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Mr [redacted] advises the internet is better but not great The signal seems to be not as up and down The tvs drop an average one time per night according to my wifeFrontier has investigated the above statements and offers the following response: There was an outage that caused the service interruption Credit has been issued for out of service and inconvenience in the amount of $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises that she has a billing discrepancy with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that when Ms [redacted] transferred her phone and internet services to another address, due to Hurricane Harvey, she already had an outstanding balance of $121.10.Frontier advises that the billing for service at the new address started on September 4, Ms [redacted] informed Frontier that her service did not start working until October 23, As a result, Frontier issued credit for the dates in which the customer did not have working service.Frontier advises that Ms [redacted] still has an outstanding balance because of some payments that were missed After all credits owed to the customer were applied to the account, the remaining balance due is $ Frontier advised Ms [redacted] of the above information via email on May 7, We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states she has had inconsistent internet service Frontier has investigated the above statements and offers the following response: Frontier advises upon reviewing our records that a technician was dispatched to Ms***’s location on July 2017.Frontier advises that it has spoken with Ms [redacted] on July 26, and verified that her internet service is now working properlyFrontier has made an out of service adjustment to her account We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me only based on the fast that I settled with a portion of a refund Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he cancelled his services with Frontier on June 10, 2017, and that he called Frontier on July 5, to ask when he will receive his refund, from having overpaid his last billMr [redacted] advises that he was told by Frontier that he would not receive the refund until August He also advises that she should get his refund sooner and feels that months is an excessive amount of time to waitFrontier has investigated the above statements and offers the following response: Frontier advises that normally it can take to full billing cycles after cancellation of service for a customer to receive their refund.Frontier advises that Mr***’s request to have the refund expedited was successful, and the customer should be receiving his refund in to business days.Frontier spoke with Mr [redacted] on July 10, 2017, and he was satisfied that the refund was expedited We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] on behalf [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she had to change Internet providers due to very slow service and frequent drops Ms [redacted] spoke to customer service about cancelling and was quoted an early termination fee of between $and $for a fee This was on auto renew and Ms [redacted] states she was never notified of this auto-renewal Ms [redacted] would like to be let out of the contract without an early termination feeFrontier has investigated the above statements and offers the following response: Frontier found that this company has had our service for years and has been a very good customer Frontier will waive the early termination fee.Frontier spoke to Ms [redacted] on March 20, and she is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he is paying for 24mbps and is only getting 0.95-7mbpsMr [redacted] wants his internet speed fixed or he would like the service cancelled with no extra feesFrontier has investigated the above statements and offers the following response: Frontier review the account and we show that a service technician was out and assisted with the internet speed concerns.Frontier called and confirmed with Mr [redacted] that his internet is working betterWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises she received a bill for services that were never installedFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on June 20, about Ms [redacted] ’s additional issues about her complaintFrontier agreed and has revised Ms [redacted] ’s dates of service from April 4, to April 29, Frontier reminded Ms [redacted] that Frontier will follow up when the July 1, bill cycle is processed to verify the credit will be refunded Ms [redacted] is satisfied that the billing issues have been resolved We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Frontier Specialist: Lori F [redacted] Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises her internet service hasn’t worked since September 15, She was given an appointment of September 23, Frontier advised her because of workload the appointment will be rescheduled to September 28, Ms [redacted] request her internet to be working and credit for her time out of service Frontier has investigated the above statements and offers the following response: Frontier advises the records indicate Ms [redacted] service was restored on September 28, Frontier placed an adjustment on September 29, for the time out of serviceFrontier did a follow up call on October 4, and spoke with Ms [redacted] to confirm the problem has been resolved and she agreedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] experienced as a result of the above matter Sincerely, Victoria D***Frontier Communications